OLAWALE SHODIPE

• **** vedette road S*w *p* Regina Sk +1-902-***-****

• ad06w0@r.postjobfree.com

PROFESSIONAL PROFILE

An energetic, creative, and hardworking individual with strong analytical, problem-solving skills and ensuring customer satisfaction as a core value.

I am looking to join a focused team that adopts technology to deliver mission-critical services to its customers and offers opportunities for career development.

Skill

Good communication skills and Time management on product development.

Excellent team worker.

Customer centric.

Attention to details and proficient in maintaining day to day business activities data record.

Solution oriented and ability to leverage on latest technology in solving issues

Experienced in interpreting and analyzing data using SQL Query Language.

EDUCATIONAL BACKGROUND

•PGDM in Business Analytics September 2023 till Present

Cape Breton University Sydney, Nova Scotia Canada

•B.Sc (Hons) Computer Science (2001 – 2005)

Olabisi Onabanjo University Ago Iwoye, Ogun State

Experience

Customer Service Management and Technical Support (2015 –08/2023)

Huawei Technologies Co; Ltd.

Advise customers appropriately on related issues, and possible solutions, and give a status update.

Support product testing and product launching.

Having strategic customer meetings and engagement for customer retention programs.

Quarter review of CSAT (Customer Satisfaction Score) with all stakeholders to understand customers’ pain points and provide possible solutions.

Using NMS to log customer service requests.

Consistent monitoring of customer tickets, following up with the resolvers’ team, and providing frequent updates.

Delivered quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Engaged stakeholders and documented customer, system, and staff pain points, and improvement plans.

Give information about the product or service to existing customers and prospects

Demonstrated a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide regular coaching for colleagues and new staff

Customer Service Engineer (11/2012 – 2015)

Huawei Technologies Nigeria.

Take a technical lead in the execution phase of customer projects

Responsible for the End-to-End development of products and services from client engagement, requirement gathering, design, development, and implementation.

Ensure that improvement opportunities are identified throughout the entire service lifecycle.

Conduct in-depth discussions with the sales and marketing team on technology strategy and key challenges, to enable us to devise a better solution for product development.

Liaise with the business analysts and business lead to ensure the solution design meets requirements.

Flexcube Support Consultant (11/2007 – 08/2012)

Finance Application Systems Limited

Provided 24-hour Support for Flexcube™ banking application client sites, including: Ecobank Nigeria, Skye bank, and Intercontinental Bank.

Created and maintained database objects/entities on Oracle systems.

Conducted training on general ledger for Intercontinental Finance Limited Nigeria.

Carried out Flexcube Upgrade from Flexcube Corporate 6.2 to version 7.1 for Skye Mortgage Nigeria.

Installed and configured Flexcube.

Resolve customer concerns and issues promptly, achieving a high level of customer satisfaction.

Assist customers with various financial transactions, including fund transfers, bill payments, and account updates.

Handle calls from banking customers, addressing inquiries related to account balances, transactions, and online banking functionalities.

Project support Flexcube retail to Flexcube corperate 7.1 for Intercontinental Securities Limited Nigeria.

REFERENCES AVAILABLE UPON REQUEST

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