WILLIAM DRISCOLL

ad06vw@r.postjobfree.com 781-***-**** Woburn, MA 01801

Summary

I am a dynamic and ambitious graduate of Saint Anselm College with my BA in business. I have the experience of four years in business classes such as accounting, financing, economics, and marketing. Throughout my experience at Saint Anselm College I gathered strong analytic skills and I'm eager to contribute my skills and effort to achieve fantastic results in a business role.

Skills

● Customer Service

● Equipment Operation

● Willingness to Learn

● Verbal and Written Communication

● Attention to Detail

● Customer Engagement

● Persistent

● Computer literate

● Microsoft Excel

● Time management

● Organizational skills

Experience

Woburn Public Schools Woburn, MA

Laborer

05/2021 - 09/2023

● Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

● Completed variety of physical labor tasks.

● Understood and followed oral and written directions.

● Maintained clean, safe working environment by removing debris from job site prior to shift completion.

● Operated and maintained a variety of equipment including hand and power tools.

● Collaborated with team members and staff to complete assigned tasks and meet tight deadlines.

● Met company and OSHA safety guidelines for work site operations to minimize worker risk.

● Used picks and shovels to dig, spread and level dirt and gravel.

● Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.

● Performed repetitive assembly tasks with hand and power tools and automated equipment.

● Read plans, instructions or specifications to determine work activities.

● Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.

● Performed regular servicing and preventive maintenance on assigned equipment.

● Lubricated and cleaned machinery and tools.

● Utilized two-way radios and hand signals to coordinate communication between equipment operators.

Sweet Hannah's Hampton, NH

Cashier

● Managed the store and operations including opening and closing when needed

● Cooked and displayed food to sell

● Operated cash register or POS system to receive payment by cash, check and credit card.

● Accepted cash and credit card payments, issued receipts and provided change.

● Answered customer questions and provided store information.

● Collected payments and provided accurate change.

● Delivered high level of customer service to patrons using active listening and engagement skills.

● Helped customers find specific products, answered questions and offered product advice.

● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

● Worked closely with front-end staff to assist customers.

● Trained new team members in cash register operation, stock procedures and customer services.

● Processed sales transactions to prevent long customer wait times.

● Preserved appearance of store by arranging and replenishing displays and merchandise racks.

● Answered product questions with up-to-date knowledge of sales and store promotions.

● Scanned merchandise using point-of-sale system for accurate purchase totals.

● Directed trash removal and sanitation procedures to keep aisles and register area organized.

● Processed refunds for worn, damaged and broken merchandise.

● Used suggestive selling techniques to promote add-on sales.

● Tracked company inventories, moved excess stock and arranged products to improve sales.

FedEx Wilmington, MA

Package Handler

● Scanned and sorted packages according to destinations and service type using handheld scanners.

● Sorted packages to appropriate slide, line or belt for final distribution.

● Assisted in loading delivery trucks with prepared packages.

● Resolved conveyor system issues by clearing jams and blockages.

● Examined and inspected containers, materials and products to meet packing specifications.

● Disposed of debris and hazardous materials properly to avoid contamination.

● Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

● Packed boxes and stock using organizational guidelines.

● Used scanners to track parcel information, condition or receipt.

● Placed bins, carts and containers in convenient locations to assist with loading efficiency.

● Collaborated with other movers when loading large equipment to prevent potential accidents.

● Coordinated cargo unloading with other workers to achieve efficient and safe transportation.

● Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

E.B’s Agawam, MA

Cashier / Bartender

09/2023 - 10/2023

● Operated cash register or POS system to receive payment by cash, check and credit card.

● Accepted cash and credit card payments, issued receipts and provided change.

● Answered customer questions and provided store information.

● Collected payments and provided accurate change.

● Delivered high level of customer service to patrons using active listening and engagement skills.

● Helped customers find specific products, answered questions and offered product advice.

● Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

● Worked closely with front-end staff to assist customers.

● Trained new team members in cash register operation, stock procedures and customer services.

● Preserved appearance of store by arranging and replenishing displays and merchandise racks.

● Directed trash removal and sanitation procedures to keep aisles and register area organized.

● Verified customer age requirement for alcohol or tobacco purchases.

● Processed refunds for worn, damaged and broken merchandise.

● Tracked company inventories, moved excess stock and arranged products to improve sales.

● Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

● Checked identification of guests to verify age requirements for alcohol purchase.

● Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

● Trained new bartenders on drink preparation and upselling techniques.

● Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

● Recommended food and drinks to patrons based on preference, pairings and special promotions.

● Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

● Completed regular bar inventories and daily requisition sheets.

● Collected and organized daily till totals and tips.

● Balanced daily registers and generated sales reports for management.

● Upsold customers from shelf to premium brands to help boost sales.

● Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Education and Training

Saint Anselm College Manchester, NH

Bachelor of Arts in Business

Graduated in 05/2023

Malden Catholic High School Malden, MA

High School Diploma

Graduated in 05/2019

● Additional Coursework in International business where I successfully completed the X-Culture Global Collaboration Course involving theoretical training and two months of practical experience as a member of a Global Virtual Team twice. My teams developed a high-qualified business plan for a multinational company, working alongside over 6,120 students from 150 universities in over 78 countries on 6 continents.

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