Makayla Williams

I have a high level of integrity and a strong work ethic & I’m looking to use my

management skills to help any company grow in the long run. Austin, TX

ad06vg@r.postjobfree.com

+1-737-***-****

To obtain a secure job position allowing me to learn and utilize my skills, with opportunities for advancement.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Marriott International - Austin, TX

July 2021 to Present

The Reservations Agent is responsible in handling customer calls and inquiries pertaining to room reservations in a standardized and professional manner according to Marriott policy and procedures, with a focus on revenue maximization and quality.

Account Manager

Diversified Recovery of Texas - Austin, TX

May 2018 to July 2021

The role of an account manager is to preserve the Credit Union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral. Contacts are made via telephone and/or mail. Account managers negotiate account resolution, and accurately document all actions & communication.

Cashier/Sales Associate

Panera Bread - Austin, TX

February 2017 to April 2018

Greet and serve customers at first point

Drive Through Cashier: Quickly and accurately take, manage, and prepare orders for drive through customers

Customer Service

Dining Room runner: Responsible for serving foo, preparing the dining room, and fulfilling customer request.

Store Sanitation

Assist in maintaining a well-stocked and neat store appearance Customer Service Representative

Toys 'R' Us - Austin, TX

November 2016 to December 2017

• Assist the Customer with product choices and suggest add-on items to increase items per transactions and average sale, as well as Buy Protection Plan, Loyalty and Instant Credit programs

• Use acquired knowledge to suggest additional products to complement Customer's purchase

• Communicate product safety requirements to Customers

• Interact heavily with customers on sales floor and cash register

• Utilize company selling approaches to create an enriched customer experience

• Assist in maintaining a well-stocked and neat store appearance

• Act quickly to address customer concerns and provide resolutions

• May be assigned to work in multiple departments to help customers and the store team to achieve daily results

Education

High school diploma

John B Connally High School - Austin, TX

August 2016 to June 2019

Skills

• Microsoft Word, Microsoft Office 2000, Data Entry, 10 key by touch, Filing, Faxing, Copying, Office Machines, Telephone and Communication Skills, Passion for excellence, Ability to multi-task and prioritize projects, Superior customer service skills, and Positive attitude

• Customer Care

• Customer Service

• Customer Support (3 years)

• Call Center

• Account Management

• Sales

• Data Entry (2 years)

• Powerpoint

• Sales management (3 years)

• Communication skills

Languages

• French - Intermediate

Certifications and Licenses

Food Handler

June 2019 to June 2021

The Texas Food Handler Card Certificate is an accreditation approved by the Texas Department of State Health Services and issued upon successful completion of a food safetycourse and final exam. Additional Information

Graduated with a 4.0 GPA

Contact this candidate