WILLIAM JENKINS

BERGENFIELD, NJ

ad06to@r.postjobfree.com 203-***-**** https://www.linkedin.com/in/william-jenkins-cybersecurity

PROFESSIONAL SUMMARY

Experienced IT services and support professional and cybersecurity analyst, with an aptitude for resolving issues through critical and analytical thinking. Adept at quickly integrating new knowledge, managing client relationships, and skillfully implementing complex solutions. Knowledgeable in administering emerging technologies and new concepts in a corporate environment.

EDUCATION

NJIT Newark, NJ

Cybersecurity Professional Certificate Dec 2021

Coursework: Windows Security, Networking, Linux, Python, Network Security, Offensive Security (ethical hacking)

SOUTH CAROLINA STATE UNIVERSITY Orangeburg, SC Bachelor of Science Degree in Marketing May 2000

SKILLS

Programming Languages: Python, Linux, Window Server

Operating Systems: Windows Client, Debian, Windows Server 2016

Networking: VLANs, ACLs, static routing, RIP, Subnetting, VTP, 802.1q, interVlan routing, VPN

Additional Skills: Understanding of TCP/IP and LAN/WAN technologies, Microsoft Office, ServiceNow Help Desk ticketing system

PROJECT EXPERIENCE

Project: Configured and Verified Port Security NJIT April 2021

Scope: Setup local network for class project

Used Windows 7 and 10 virtual machines

Tested connectivity for proper connection

Project: Configured Vlans and trunks for two different Lans, using router on a stick NJIT May 2021

Scope: Configure and verify Vlans

Relied on packet tracer to test connectivity between workstation and servers

Setup DTP to create automatic trunk links

Project: Created a firewall to block traffic, configured port forwarding and configured IDS\IPS NJIT July 2021

Scope: Debian, PfSense, Kali and Ubunto

Ping IP’s and used trace route to check connectivity on these VM’s

Assessed and confirmed the correct interfaces were in place

PROFESSIONAL EXPERIENCE

William Jenkins Computer Services (Self-Employed) Bergenfield, NJ and Hamden, CT

Computer Technician, February 2006 - Present

Service up to 10 computers a week for password reset, partition recovery, file transfer, etc

Build and/or configure new or refurbished computers and equipment

Research and resolve hardware and software technical issues

Saved customer time and money by effectively dealing with situations in a timely manner

Provides remote desktop assistance to effectively support clients in real time

Actively participates in ongoing research and knowledge expansion of technical trends, emerging technology, etc

Procures new computers, technology, equipment, software, etc as requested by clients

Configure and/or update new and existing streaming devices for customers

Jane Street Group Parsippany-Troy Hills, NJ

Desktop Support Technician, May 2023 – June 2023

Decommissioning of legacy computer configurations

Removal of all hardware components such as peripheral equipment, docking systems, computer towers,

Removal of all hardware wiring related to each computer setup

Offboarded user emails and accounts

Successfully decommissioned over 200 computers

Setup computers for new users

Configured hardware and software specifications for laptops and desktops for new users

Confirmed accurate ethernet speed as specified for each computer

Setup and configured all pertinent hardware components such as peripheral equipment, docking systems, computer towers, etc.

Configured new and existing computers with Active directory, user permissions and privileges, Windows 365, Workspace1 VMware, etc

Successfully set up over 100 computers

Valley National Bank Wayne, NJ

IT Support Specialist, October 2021 – March 2023

Onboarded users with (SSO) Single Sign On authentication

Configured new and existing computers with Active directory, user permissions and privileges, Windows 365, Workspace1 VMware, etc

Performed data migrations, email configurations and network mapping for end users

Worked with user management across various business units to confirm accurate user details needed for the computer setup

Offboarded user emails and accounts

Provided valuable technical support to a company of 4000+ US employees for software and hardware issues communicated via ServiceNow ticket system, phone and email

Diagnosed and resolved a range of software, hardware, and connectivity issues while delivering technical training on hardware and software to end users

Consistently evaluated and monitored system performance of 12 computers and devices assigned to company executives to ensure optimal performance of these critical devices

Provided remote access support for global employees

Efficiently maintained multiple open tickets, simultaneously, resolving issues within a 4 hour window

Worked closely with DeVops on a daily basis to research and resolve issues with applications and confirm programs were working in the correct manner

Demonstrated prompt, quality, and results-driven customer service and support in a professional manner

Gfi World New York, NY

IT Support Specialist, November 2019 – April 2020

Onboarded users with (SSO) Single Sign On authentication

Configured new and existing computers with Active directory, user permissions and privileges, Windows 365, Workspace1 VMware, etc

Performed data migrations, email configurations and network mapping for end users

Worked with user management across various business units to confirm accurate user details needed for the computer setup

Offboarded user emails and accounts

Provided valuable technical support to a company of 1500+ global employees for software and hardware issues communicated via ServiceNow ticket system, phone and email

Diligently performed hardware and software troubleshooting to reduce downtime

Consistently evaluated and monitored system performance of 12 computers and devices assigned to company executives to ensure optimal performance of these critical devices

Provided remote access support for global employees

Effectively supported, on average, 25 support request per day

Worked closely with DeVops on a daily basis to research and resolve issues with applications and confirm programs were working in the correct manner

Citicorp New York, NY

Desktop Support, July 2019- October 2019

Onboarded users with (SSO) Single Sign On authentication

Configured new and existing computers with Active directory, user permissions and privileges, Windows 365, Workspace1 VMware, etc

Installed and configured Citrix for computers used by various business units

Performed data migrations, email configurations and network mapping for end users

Worked with user management across various business units to confirm accurate user details needed for the computer setup

Performed offboarding activities to deactivate users

Provided valuable technical support to a company of 2500 global employees for software and hardware issues communicated via ServiceNow ticket system, phone and email

Diligently performed hardware and software troubleshooting to reduce downtime

Evaluated and monitored system performance of multiple computers and devices for day traders to ensure optimal performance of these critical devices

Provided remote access support for global employees

Efficiently maintained multiple open tickets, simultaneously, resolving issues within a 3 hour timeframe

Worked closely with DeVops on a daily basis to research and resolve issues with applications and confirm programs were working in the correct manner

Performed offboarding account activities departing employees

Amazon Moonachie, NJ

Amazon Flex Driver, August 2018- October 2018

Organized route info to optimize delivery time

Communicated with administration regarding any issues with deliveries

Delivered packages in safe and prompt manner to customers by the designated time

State of Connecticut Department of Developmental Services North Haven, CT

Client Liaison, June 2006– June 2018

Advocated for clients with developmental disabilities at medical appointments

Ensured proper handling of clients’ medical documentation

Facilitated communication between clients and medical care teams and multiple medical service providers.

Managed weekly employee schedules to ensure proper staff coverage at facilities

Served on the Client Evaluation team to help determine proper service level for clients

Developed and maintained relationships with clients’ families and legal guardians to ensure level of service matches expectations and addressed any concerns

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