Nancy L. Cabrera

I 786-***-****

***** ** ** ** **** Apt#5 Miami, FL 33175

ad06tm@r.postjobfree.com

Objectives

To acquire a position with a winning company and help it grow with its mission to achieve quality Customer Service

Education

November 2002 GED

JOHN ADAMS HIGH SCHOOL Miami FL G Holmes Braddock

High School, Miami, FL

Experience

Most Recent

The Little Tooth Doctor

Greet Be patient on they arrive at the desk Office

Maintaining patients up accounts and records

Prepare and send patient bills

This patient is sending out required intake and medical forms

Manage and organize specialist referrals

Confirm appointments with patient for your phone and e-mai

Manage and organize special referrals

Inform patient of payment options if applicable

Keep track of office supplies and place orders

Perform basic accounting tasks such as taking patient payments and preparing billing statements

Update patient insurance information

Ensure all dental office equipment is functioning proper

Sorry and organize incoming and outgoing mail

Maintain petty cash available in the dental office ensure reception area is maintained and professional in appearance

Housing Specialist

Nan McKay & Associates

Managed an assigned caseload of HCV participants

Conduct annual recertifications within required time frames Conducted participant briefings

Process and monitor participant moves to a new dwelling Determine housing assistance payment and tenant rent calculation Educate participants on program requirements and family obligations Resolve concerns between tenant and owners tenants and the Public Housing Authority

Provide excellent customer service to participants landlords coworkers Empire Pharmacy Staffing Agency

Recruiting Pharmacist & Pharmacy Technicians for pharmacy Calling &Answering phone calls, sending schedules, sending out ads Unlimited Title Group Doral, FL

Answering phones, Opening Files, Filing, Emailing Documents, Greet Clients Laubry Finest Foods Doral, FL

Receptionist

Answering phones, filing, Making Invoices,

Greet Clients

305 Global Marketing Doral, Fla

Customer Service Rep

Answering phones, Looking up accounts & helping customers Vesta Property Services Kendall, Fla

Front Desk Receptionist

Answering phones, Filing, Assisting property Owners February 2014-September 2021

Citrus Health Hialeah, FL

Life Coach/Mentor for Human trafficking

victims in the foster system Helping youth

with Life Skills before Independency

Making Calls, Driving to appointments,

Staffing Cases with Therapists Inputting

daily Communication with clients into

Computer

August 2008- January 2014 Administrative Assistant Robert Half Miami. FL

Staffing agency with different Administrative positions at different companies filing, faxing, Answering phone calls March 2008 – August 2008 Front Desk Receptionist Ruff Systems Inc Miami, FL

General administrative duties such as organization of client’s paperwork, faxing/mailing documentations, answering phones, as well as assisting visitors. September 2007 – February 2008 Front Desk Receptionist Pulmonary Physicians Miami, FL

Attending in-coming phone calls for appointments and other related needs for patient. May 2005 – February 2006 Data Entry Clerk

Aerotek Inc. Miami, FL

In charge of keeping record of the jobs completed via computer. Skills

● Microsoft Word, Excel, and PowerPoint

● Lotus Spreadsheet

● 60 WPM

● Organized, goal-oriented, self-starter, able to work independently, team player

● Bilingual (English and Spanish)

● Work efficiently with customers and ensure they are pleased with their service

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