Margarette Edwards

901-***-**** email: ad06tc@r.postjobfree.com

PROFESSIONAL SUMMARY

• Customer service professional with over 10 years of experience assisting customer across multiple industries

• Answered, screened and processed over 70 calls daily using a call management system and web-based communications while

employed with Gateway Staffing

• Fielded an average of 125-150 phone calls per day while prioritizing customer experience and satisfaction on each call

• Provided customer with detailed information regarding products and services

• Researched more complex issues with the client on the line to facilitate a one-call resolution

• Improved call management efficiency by changing and updating customer contact information and leaving detailed notes regarding the

interaction in the database system

• Proficient in Microsoft Office; including Microsoft Word, Microsoft Outlook and AS400

• Available for a face-to-face interview with 24-hour business day notice

Mid-South Gastro

Call Center Representative

August 2021 - 2023

* Schedule patient appointments as well as surgical procedures

* Respond to high volume clinic, hospital and physician phone calls for scheduling assistance and patient

referrals.

* Respond to 100 - 125 phone calls per day while achieving satisfaction on each call.

COGIC Publishing House

Call Center Representative

April 2019 - August 2020

* Provided customer support by placing direct entry credit card orders for local churches Sunday school

materials and equipment.

* Field an average of 100 - 125 phone calls per day.

PROFESSIONAL EXPERIENCE

Working short-contract and side jobs while seeking full-time or longer contract work

November 2016 – July 2020

Gateway Staffing (Contract)

Customer Service Representative

October 2014 – November 2016

• Answered, screened and processed over 70 calls daily using a call management system and web-based communications

• Improved call management efficiency by changing and updating contact information for customers

• Researched more complex issues with the client on the line to facilitate a one-call resolution

• Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment

Kelly Services

Customer Service Representative

September 2013 – July 2014

• Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel

accounts, or obtain details of complaints.

• Checked to ensure that appropriate changes were made to resolve customers' problems

• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or

adjusting bills

• Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers

National Safety Associates (N.S.A)

Customer Care Representative/Customer Care Trainer

February 2000 – April 2012

• Scheduled and instructed classroom training for customer care representatives

• Fielded an average of 125-150 phone calls per day while prioritizing customer experience and satisfaction on each call

• Responsible for communicating training statistics to management

• Successfully responded to high volume customer and distributor inquiries

• Resolved customer discrepancies in a timely and professional manner

Brother International Corporation

Customer Service Representative

October 1992 – January 1999

• Provided customer support by performing troubleshooting to identify and repair machine malfunctions

• Placed direct entry credit card orders for parts and accessories

• Increased service and sales by offering customers local authorized service centers and dealers for repairs and purchases

EDUCATION

Booker T. Washington High School

Diploma

Contact this candidate