Problem Solving

PROFILE

I have over ** years of experience in Quality Management working in Manufacturing Industry and Regional Offices of Semicon, Medical Components, Mother, Baby Care Products, Toys, Cosmetics, Toiletries, and high quality products for the Home, like Lighting, Textiles, Furniture, Decorative Accessories, Home Fragrance and Articles with Food Contact. Recognized as a strategic thinker and problem solver among peers, employers and industry associations. Excellent interpersonal and communication skills, able to coordinate and liaise effectively with stakeholders from diverse backgrounds.

MY F LEXIBILITY CORE COMPETENCIES

Customer Service

Supplier Quality Management

QA and Regulatory Compliance

Product Development

Product Evaluation & Registration

Writing of SOP and Vendor Manual

Problem Solving

Multi-tasking

Detail Oriented

+65 8265 9353

M I S C .

I N FORMATION

E DUCATION

BACHELOR DEGREE IN

INDUSTRIAL ENGINEERING,

UNIVERSITY OF PERPETUAL

HELP PHILIPPINES, 2005

M A D E L I N E T A G U D I N

S I N G A P O R E PR

NATIONALITY:

FILIPINO

LANGUAGES:

Fluent in English and Tagalog

AVAILABILITY:

Immediately

SALARY:

Negotiable

ad06t6@r.postjobfree.com

Created a QA Database for the Global Customer requirements for the reference of cross functional section during product importing.

Established Company’s ‘sensitive complaint system’ decreasing corporate response time by 50% and assuring rapid response to all consumer complaints.

Supported Management in preventing loss of inventory and interruptions to operations by effectively resolving complex regulatory and government compliance issues.

Created the Vendor Compliance Manual for the Quality Requirements and Claims for the Customer, Internal Team and Manufacturer.

Strong QA contribution in Launching the New Business in Korea, Mexico, UAE, Europe and India.

Selected by the Management as a Quality Management Auditor and Supplier Auditor in Companies Subsidiaries in South East Asia, China, Korea, Middle East and Japan.

Assigned as a Team Leader In New Product Development.

Cut cost organization expenditure for product process without comprising the product quality.

Possesses Product Quality and Process Training in USA, Japan and South East Asia Region.

Managed worldwide quality assurance for all company subsidiaries. WSI is America’s multi-channel speciality manufacturer and retailer of high quality products for the home.

Customer Key Contact for Product Regulatory Compliance, Certification, Registration, QA Requirements and Issues.

Responsible in Creating Product Quality Plan, SOP, Regulatory and Product Registration Requirements and related documentation. Establish workflow and work process.

Working with the Internal Departments, Subsidiaries, Manufacturers and Vendors in South East Asia, Europe and USA to ensure that product complies with the safety and quality requirements, leading the investigation and resolving customer complaints and shipping issues.

Manage documentation and certificates required by overseas customer in Mexico, USA, UAE, India and Korea.

Regular communication with all the stakeholders working in the program for better partnership and understanding the business.

PROFESSIONAL

E X PERIENCE

QUALITY ASSURANCE

ADMINISTRATOR

WILLIAMS SONOMA INC.

18 TAI SENG STREET

SINGAPORE 539775

JAN 2016 - SEP 2020

APPLIED MATERIALS is an American Corporation that supplies equipment, services and software for the manufacturer of semiconductor (Integrated Circuit) chips for electronics, flat panel displays for computers, smartphones, television and solar products.

Monitor field customer performance of product to identify issues and allow for early investigation and mitigation.

Drive investigation, capture, Root Cause Analysis, Containment, Corrective Action, Process Improvement to prevent issue recurrence, Monitor plans using statistical methods.

Conduct Quality Post-Mortem and document lessons learned reviews from current and older products to prevent recurrence of Quality issues and drive corrective actions into the next generation product portfolio.

Drive customer escalation resolution (root cause analysis, Containment, Corrective Action and Process Improvements following the 8D discipline format) to prevent recurrence of problems

Drive Design, Quality, Reliability, lessons learned and VoC (Voice of Customer) requirements into new product designs to improve the quality and reliability of new products.

Eliminate customer complaints and escalations.

Responsible for driving Continuous Improvement in the Quality of AMAT’s product portfolio.

Reduces qualification cycle time and cost while still meeting quality performance requirements.

Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.

Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs.

Gathers operational and test data and evaluates results.

Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.

Develops methods and parameters, project methodology and/ or project proposals.

Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests. OPERATION AND CUSTOMER

QUALITY ENGINEER

APPLIED MATERIALS SOUTH

EAST ASIA PTE.LTD.

8 UPPER CHANGI ROAD

NORTH SINGAPORE 506906

MAR 2021 - PRESENT

PIGEON is a Japanese firm for the design, manufacturing and distribution of Children’s Toys, Baby and Mother Care Products.

Perform Internal and Supplier Quality Management System (QMS ISO 9001), process inspection, audits and surveillance of maintenance activities.

Publishing and keeping up-dated procedures which define company quality policy to meet and defined standard.

Handle Document Control and Technical Manuals.

Provide Guidance and Quality Oversight of all key suppliers to ensure the alignment with Company, Regulatory and Industry standard requirements.

Prepare Product Quality Control Plan and Procedure, working closely with R&D and Marketing.

Drive new product and introduction into suppliers to assure product specification and its manufacturability.

Perform verification, validation activities and process capability.

Responsible to qualify potential suppliers as well as timely assessment to ensure supplier performs to expectation.

Ensure products are complied with local and International legislation before Market launching (Local and Overseas).

Develop, recommend and facilitate implementations changes to workflow and improve quality, management system and review operational performance and provide solutions.

Analyze statistical data used to monitor quality performance to customer requirements are met.

Support applications in project quoting as required.

Establish product required evaluation and supervise technical staff for ensuring product testing and work procedures are properly carried out. NYPRO is a Manufacturing of Precision Plastic of Medical Device.

Performs First Article Inspection.

Performs laboratory product testing to support validation of the project.

Responsible for handling customer feedback (CAR)

Generate monthly quality monitoring for parts handled.

Handles equipment calibration plan.

Analysis of data such as SPC results, 1st piece approval, incoming and outgoing inspections plans.

GMP Monitoring and Air Particle Count in a clean room and controlled room environment.

Monitoring machine parameter compliance, set-up and start-up before running production.

Assist Engineers for creating work instructions and quality control plan.

In-charged in conducting training based on the Work Instructions and Quality Control Plan.

Establish incoming and outgoing inspection /instruction and other criteria. AVON is doing Design, Manufacturing and Multi-level Marketing of Cosmetics and Toiletries Products.

In-charge for the New Product Development in Toiletries and Skin Care.

Establish Testing required for the product category.

Liaise and negotiate with suppliers for the project development.

In-charged for the evaluation of the new packaging materials, product and production process validation.

GLADES Timely is reporting a Plastic Manufacturing to the Management Company of the for Project Food Status Packaging.

Perform visual, dimensional Inspection, First Article Report and assist Superior in GMP and HACCP compliance.

Perform routine line audits to ensure compliance to the system and procedures.

Act as reliever during break times for the machine operators.

Limit Samples preparation, machine /product files updating. QUALITY ASSURANCE

ENGINEER

PIGEON SINGAPORE PTE. LTD.

84 GENTING LANE CITY NEON

DESIGN CENTRE SINGAPORE

349584

CERTIFICATE: ISO 9001:2008

DEC 2007 - JAN 2016

PROFESSIONAL

E X PERIENCE

ASSISTANT QUALITY

ASSURANCE ENGINEER

NYPRO SINGAPORE PTE. LTD.

29 JOO KOON CIRCLE

SINGAPORE 629058

CERTIFICATE: ISO 9001, ISO

13485, ISO 14000

NOV 2006-NOV 2007

PROJECT ENGINEER

AVON PRODUCTS

MANUFACTURING INC.

CALAMBA PREMIERE

INTERNATIONAL PARK

CERTIFICATE: ISO 9001

APR 2005-JULY 2006

ON THE JOB TRAINING

QC INSPECTOR

GLADES INTERNATIONAL

CORPORATION

BINAN LAGUNA PHILIPPINES

CERTIFICATE: ISO 9001, HACCP

AUG 2004-NOV 2004

Internal Auditor for ISO 9001

Knowledgeable of Safety and Quality Standards of Furniture, Lighting, Table Top, Decorative Accessories, Electronics, Textiles, Medical Device, Toys,Baby and Mother Care Products, Cosmetics, Toiletries, and Articles in Food Contact .

Experienced in dealing with the Regulatory and QA Test Methods under USA, Canadian, European, Australia, UAE, Mexico, South East Asia, Japan, China and Korea.

Hands-on in Technical Laboratory Testing such as: Torque Gauge, Rub Tester, Burst Tester, Drop Tester, Oven, Vibration Machine, Microscope,Brinell Hardness, Centrifuge Testing Machine,Autograph Machine, Thermal Cycling Machine, UV Lamp, Autoclave, Sun Resistance Machine, Air Particle Count, Material Testing/Moisture and Thermohygrograph)

Hands-on of using Dimensional Measuring Instruments (Digital Caliper, Weighing Scale, Height Gauge, Profile Projector, CMM, VMM, Precision Gauge, Ball Gauge, Micrometer, Thermometer, Pressure and Force Gauge.

Capable in Handling Material Sourcing and Planning Responsibilities.

Quality Assurance Tools (FMEA, DMAIC, PPAP, AQL, SPC, 8D, DOE and Risk Analysis).

Hands-on in SAP, Enterprise Resource Planning (ERP), Retail Management System

(RMS), GT Nexus and ACCPAC.

Proficient in Microsoft Word, Excel, Power Point Outlook and Minitab.

Present ideas, issues and problem solving to higher management, direct superior and peers in the forms of meetings, calls, mails and report presentations.

Good in motivating subordinates / colleagues to move forward.

Have presentation skills with clear objective and structured mentality.

Trained in providing satisfactory Customer Service.

Self-motivated, responsible, patient, confident and out-going.

Ability to work well in teams and pressurized conditions.

Willing to travel and seek new challenges.

Exceptional Analytical and problem solving skills.

Exceptional Networking and communication skills.

Building Business Relationship – By Williams Sonoma Inc

Retail Management System –By Williams Sonoma Inc

GT Nexus – By Williams Sonoma Inc

Product Quality and Process Training – By Williams Sonoma Inc –HQ USA

Supplier Quality Management System- By SQI International Pte Ltd

Goods Distribution Practice for Medical Device TS 01 Awareness Training –By Business Customer Strategy Training and Consultancy.

Process and Safety Product Training – By Pigeon Subsidiaries in China, Middle East, South East Asia and Japan.

Atlast Suntest CPS Machine –Utilization and Maintenance –By SAGA Instruments Singapore

Quality Control and Assurance in Action –By SMI Asia Singapore.

ISO 9001:2008 Internal Auditing Training Course –By SGS Singapore

ISO 9001: 2008 Foundation Training Course –By SGS Singapore.

Mistake Proofing (Poke-Yoke) –By ECC Training Singapore

Excel in Customer Service –By PSB Singapore

Geometric Dimensioning and Tolerancing- By SQI International Singapore

Baby Products Quality Training – By Pigeon Japan

Ho-Ren-Sou (Business Manner Training)-By SMI Asia Singapore

Gemba Kaizen – By UPHR Philippines

TECHNICAL

S K I L L S

COMMUNICATION

AND

I NTERPERSONAL

TRAINING

ATTENTED

Professional References available upon request

Contact this candidate