Dora Ratcliff, RN

Tustin, CA ***** 310-***-**** ad06sd@r.postjobfree.com

Dedicated and Patient-Focused Registered Nurse and Nurse Manager

Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective

Profile

Extensive and progressively responsible experience as a registered nurse and nurse manager in both administrative and direct patient care environments

Dedicated to and passionate about highly reliable, patient-centric care that meets or exceeds established standards of care

Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels

Outstanding blend of organization, prioritization, leadership, and interpersonal skills

Proven ability to lead and supervise team members, manage a wide range of duties simultaneously, and coordinate multi-level directives

Provide sound consultative advice to senior management teams

Mentor and lead teams by example and with integrity to deliver service excellence

Consistent success is rooted within the combined concepts of quality, continuous improvement, and effective process enhancements

Key Strengths

Direct Patient Care

Superlative Patient Service

Nurse Management

Team Contribution and Leadership

Analytical Problem Solving

Regulatory Compliance

Professional Experience

Kaiser Foundation Hospital – Downey, Downey, CA 2016 – 2023

Accreditation, Regulatory and Licensing Director

Proficiently managed, facilitated, and supported licensure, accreditation, and regulatory compliance activities, including preparation for, compliance with, and follow-up for all surveys including TJC, CDPH, CMS, CCS, NCQA, and CAP.

Collaborated with administrators, managers, chiefs of service, and other physician leaders to assist with and coordinate all regulatory functions and efforts.

Ensured identification of all areas of vulnerability regarding accreditation and licensing; addressed all of those areas as necessary. Worked with individuals and teams to develop corrective action plans.

Created effective Educational Action Plans for new standards, certification, and survey readiness.

Maintained an internal Policy Management System, ensuring compliance with hospital policy and all regulatory standards.

Stanbridge University, Irvine CA 2019 – 2022

Adjunct Instructor, LVN Program

Proficiently served as LVN Instructor for Medical-Surgical Nursing in a variety of settings, including in-person, remote, and simulated clinical environments.

Western Medical Center, Santa Ana, CA 2002 – 2003

Assistant Director of Perioperative Services

Oversaw 100 employees as daily operations manager for the Operating Room, Pre-Screening Department, Pre- and Post-Op Areas, Endoscopy Department, and Sterile Processing Department.

Continued…

Dora Ratcliff, page 2 of 2

Professional Experience continued…

Kaiser South Bay Medical Center, various locations 2000 – 2016

Accreditation, Licensing, and Regulatory and Compliance Manager (2012 – 2016)

Created a database for ARL and compliance activities in collaboration with a multidisciplinary team consisting of the Compliance Officer, the Accreditation department, and the Regulatory and Licensing Director.

Produced and presented educational material for annual compliance training for the facility’s entire staff.

Assisted in compliance investigations and regulatory audits to identify non-compliance with policies and standards; assisted with visits from and investigations by various regulatory agencies.

Assistant Director Perioperative Services, Harbor City, CA (2009 – 2012)

Oversaw 200 employees in executing activities associated with this position.

Focused on continuous improvement; achieved and maintained 97% on-time room start.

Assessed more than 1,300 surgical procedures per month with focus on Quality, Customer Service, and Leadership.

Consistently maintained quality indicators in the Regional Top Three, including Leadership Development to Support Wildly Important Goals, Line of Sight Goals, Regional Goals, and Department Goals.

Collaborated with the Process Improvement Coordinator and Perioperative Team Members on Project Improvement Plans in SPD, OR POH/PACU. Achieved 100% compliance with Surgical Care Improvement Project (SCIP) measures for 18 consecutive months.

Designed and implemented an in-house customer survey to identify client satisfaction and areas for improvement as identified by outpatient surgical patients.

ACD for Operating Room, Harbor City, CA (2006 – 2009)

Proficiently managed all OR-related responsibilities.

Successfully transitioned OR to a new perioperative suite setting and operation.

Implemented the Health Connect Electronic Record in partnership with the facility’s shift to a new facility with new equipment.

Provided staff education on new processes and approaches, averaging a per-employee education time of 55 hours.

ACD for Operating Room, Torrance, CA (2003 – 2006)

Served as evening shift lead.

Per Diem Perioperative RN, Torrance, CA (2000 – 2003)

Worked with and counseled patients prior to surgery, completing paperwork, answering questions, and calming fears about surgery.

Proficiently monitored patients’ conditions during and after surgery; assisted during surgeries.

Earlier Professional Experience

Operating Room Nurse Level II, Harbor UCLA Medical Center, Torrance, CA. Served in a wide variety of perioperative procedures as well as a resource nurse for general surgery, trauma nurse, preceptor for new hire staff, and member of the open-heart team.

Education, Professional Development, and Licensure

Master of Science (MS) in Health Care Administration, American InterContinental University, 2017

Bachelor of Business Administration (BBA), American InterContinental University, 2012

Associate Degree in Nursing (ADN), Harbor College, 1988

Professional Development

Kaiser Permanente Advanced Management Program 2.0, University of Southern California

Marshall School of Business Office of Executive Education, 2018

Kaiser Permanente Middle Management Program, 2018

Licensure

California Nursing License 429647, valid through June 30, 2024

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