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Customer Service Sales Development

Location:
Houston, TX
Posted:
November 15, 2023

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Resume:

ROBERT VASSAR

ad06rp@r.postjobfree.com • 409-***-****

Houston, TX

An energetic and results-driven sales professional with a solid foundation of sales principles, known for an unwavering "never back down" attitude and work ethic. Equipped with a proven track record of successfully driving sales. I bring a relentless commitment to achieving objectives and exceeding targets, making me an invaluable asset to any sales team.

QUALIFICATIONS SUMMARY

Sales Skills

Strong Presentation Skills

Consultative Selling

Sales & Marketing Intelligence

Inside Sales

Outside Sales

Sales Training

The Psychology of Selling – Brian Tracy

The Sales Development Playbook – Trish Bertuzzi

SalesForce Trailhead

Customer Service & Support

Client Onboarding

Product Integration

Customer Relations

TECHNICAL PROFICIENCIES

Tools:

MS office 365, MS Outlook, MS Teams, Zoom, Google Cloud, Salesforce, Hubspot Inbound certified, Ringcentral, Zoominfo, Meta Business Suite, QuotaPath

PROFESSIONAL EXPERIENCE

IP Quality Score

Inbound SDR(Contract), May 2022 – Present

Consistently surpassed monthly sales quotas, maintaining an exceptional record of exceeding performance targets, showcasing a consistent track record of success.

Achieved the highest number of attended product demonstrations among a team of three Sales Development Representatives (SDRs), demonstrating an ability to engage and educate prospects effectively.

Proficient in HubSpot, utilizing the platform to manage leads, update contact information, track engagement, and support the sales team with accurate and up-to-date customer data.

Leveraged HubSpot to create and nurture inbound leads, demonstrating exceptional skills in lead qualification and conversion.

Collaborated closely with the sales team to identify and prioritize high-potential leads, providing tailored solutions and communicating product features and benefits.

Conducted consultative sales conversations to effectively communicate the value proposition, resulting in a high conversion rate of qualified leads into opportunities.

Maintained meticulous records of lead interactions, follow-ups, and engagement within HubSpot to ensure data accuracy and support sales strategies.

Implemented data-driven insights through HubSpot analytics, continuously improving outreach strategies and lead management processes.

Actively participated in ongoing training and development programs to stay updated on industry trends, product knowledge, and the latest HubSpot features.

Worked in close collaboration with cross-functional teams, including marketing and product development, to provide valuable insights and feedback from customer interactions.

Adapted effectively to evolving market conditions, demonstrating resilience in a dynamic sales environment and consistently meeting or exceeding targets.

Council for Opportunity in Education, Washington DC

Sales Consultant (Contract), February 2020 – April 2022

Spearheaded new product development and marketing initiatives for a higher education grant management SaaS start-up.

Advised the executive team on branding, product positioning, market segmentation, and lead generation strategies, contributing to the company's market success.

Collaborated closely with the engineering team to ensure the delivery of high-quality software that aligned with customer needs, business strategy, and Department of Education (ED) requirements.

Ensured compliance with evolving laws and reporting standards, demonstrating a commitment to regulatory integrity.

Update Salesforce with new leads, contact information, product demonstration notes.

Prepared and delivered compelling demonstrations showcasing system capabilities, compliance functions, value proposition, and differentiators to university leaders, education directors, and database administrators.

Key Achievements:

Enhanced database design, functionality, features, usability, and reporting capabilities in full compliance with Department of Education requirements.

Redesigned the user interface, improving user experience and streamlining database management.

Identified and resolved a critical reporting tool defect, enabling the successful creation and submission of annual reports to the Department of Education.

Successfully troubleshooted and resolved data flow errors, ensuring data accuracy.

Developed and executed highly effective, high ROI marketing strategies, including targeted mass email campaigns and interactive Zoom kickoff events.

Organized product introductions, demonstrations, and quality assurance sessions with promotional giveaways, resulting in the attraction of 75 attendees and the acquisition of eight new clients within a 30-day period.

Compansol, Houston, TX

Account Executive, April 2008 – December 2019

Distinguished as the top-performing Account Executive among a team of three, consistently exceeding company sales goals and earning all-expense-paid trips as a testament to exceptional sales performance.

Pioneered the establishment of a robust sales and marketing foundation for an educational database development company.

Created a standardized sales process, marketing and promotional materials, and sales enablement tools, enhancing the company's ability to attract and retain customers.

Fostered a strong prospect pipeline and cultivated strategic relationships with Federal TRiO student support program leaders, contributing to sustained business growth.

Lead a sales team of three representatives, providing ongoing support, training, and guidance to ensure collective and individual success.

Consistently exceeded quarterly sales quotas both as a team and individually, reinforcing the commitment to excellence.

Set a significant sales record in 2018, achieving over one million dollars in sales, with $475,000 coming from new business development.

Actively participated in conferences, engaging with university representatives, grant administrators, database managers, and education directors to identify and address pain points and business opportunities.

Scheduled and conducted in-person meetings nationwide, delivering presentations and workshops to showcase the company's solutions.

Successfully led a critical CRM migration project, transitioning the organization from a legacy proprietary CRM system to Salesforce.

Key Achievements:

Leveraged technical expertise to onboard new clients, configure and integrate solutions, establish security protocols, address escalated technical issues, and ensure compliance with FERPA laws.

Successfully expanded market share by 35% overall, demonstrating a substantial contribution to the company's growth.

Achieved a 25% expansion in the West Coast market within two years by identifying and targeting new customer segments.

Doubled the size of the support/training team to accommodate increased business, further strengthening the company's sales capacity.

Collaborated with engineers to recommend and implement new features, enhancing the company's product offerings, and reinforcing security measures, including custom reports, texting, archived emails, and single sign-on (SSO) authentication.

EDUCATION

HupSpot Inbound Sales Certified and Software Sales Certified

SalesForce Trailblazer

Six Sigma White Belt Certified

Computer Programming Coursework

McNeese State University, Lake Charles, LA

September 1992 – May 1993



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