Customer Service Office Manager

KATHERINE NELSON-MILLER

407-***-**** Sanford, FL 32773 *****************@*****.***

PROFESSIONAL PROFILE

https://www.signingagent.com/profile/161064451

Highly Dedicated Office Manager with over 20 years' experience providing excellent support in the customer service setting. Self-starter and organizational skills, who has the ability to perform multiple tasks simultaneously and effectively. Has both Quickbooks and Reynolds knowledge. Searching to transition into a career opportunity within a progressive and professional organization that focuses on employee development and constantly expanding knowledge to provide greater value to customers. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism.

Core Competencies include:

Excellent customer service

Creative problem solver

Multi-tasker

Great time management

Safety Conscious

Highly Organized

Conflict resolution

Excels under pressure

Team Player

High work ethics Demonstrates Commitment Excellent organizational skills EMPLOYMENT HISTORY

Seele Financial – Altamonte Springs, FL Bookkeeper/Consultant 06/2021 – Current

• Maintained the general ledger including adjusting entries, bank/credit card reconciliation and month end closings

• Developed, implemented, modified, and documented record keeping and accounting records in Quickbooks Desktop and Online

Swim ‘N Fun – Casselberry, FL Admin Assistant 03/2021 – 08/2021

• Composed documents and organized office to increase efficiency

• Interacted professionally and communicated effectively with all staff

• Maintaining confidentiality of documents

• Performed general office duties

• Calculated weekly pay for employees

• Entered and paid payroll with both Oasis and Sidecar

• Completed all new hire paperwork for employees

• Maintain truck repairs and maintenance

• Answer phones

• Input Checks/ Credit Cards/ Invoices into Quickbooks Desktop

• Sent Statements

• Credit Card reconciliation

• Monthly invoice reconciliation

Reed Nissan – Sanford FL AR/AP 01/2019 – 03/2020

• Composed documents and organized office to increase efficiency

• Interacted professionally and communicated effectively with all staff

• Maintain confidentiality of documents

• Performed general office duties

• Issue Weekly payments to Vendors

• Maintain maintenance for all three stores

• Answer phones

• Input Invoices into Reynolds and Reynolds

• Matched invoices to work orders

• Sent Statements/Invoices

• Credit Card Reconciliation

• Deal with Vendors

Hatzel-Darbo Design Build – Chulota, FL Permit Specialist

• Apply for permits, follow thru with the permit process until a permit is issued 10/2021 – Current Orange Avenue Construction Office Manager 02/2014 – 11/2018

• Worked in collaboration with others

• Resolved any complaints

• Provided excellent customer service

• Maintained overall operations of the office, which includes all purchasing and inventory

• Prepared and filed documents, letters, and memos.

• Answered multi line phone system.

• Composed documents and organized office to increase efficiency Interacted professionally and communicated effectively with all staff

• Maintain confidentiality of documents

• Inventory control

• Performed general office duties

• Developed reputation as an efficient service provider with high levels of accuracy. Managed customer calls effectively and efficiently.

• Scheduled maintenance on all equipment

• Maintained and distributed high priority and confidential information Supervised and motivated staff and management\

• Handled day to day customer contact via phones, faxes, and emails. Was responsible for purchase order entry and follow up.

• Maintained and updated all customer files.

• Stayed organized to complete tasks in a timely manner Completed daily tasks while facilitating additional responsibilities

• Calculated weekly pay for employees (including deductions) Pay weekly and quarterly employer’s tax

• Printed employee checks

• Completed all new hire employee paperwork

• Filed all employees with state and federal government

• Maintained the general ledger including adjusting entries, bank/credit card reconciliation and month end closings

• Developed, implemented, modified, and documented record keeping and accounting records, making use of current computer technology, ie Quickbooks Desktop, Excel

• Entered invoices of vendors into Quickbooks Desktop

• Able to add mark-up to services and materials used for customers invoices

• Sent Monthly Statements from Quickbooks, Desktop \

• Entered and paid payroll with both Quickbooks Desktop, and ADP

• Maintained required receivable records, reports and files in an organized manner.

• Oversaw inventory and office supply purchases.

ServiceMaster Plumbing – Winter Park, FL Office Manager 06/2004 – 12/2013

• Worked in collaboration with others

• Resolved any complaints

• Provided excellent customer service

• Maintained overall operations of the office, which includes all purchasing and inventory

• Prepared and filed documents, letters, and memos.

• Answered multi line phone system.

• Composed documents and organized office to increase efficiency Interacted professionally and communicated effectively with all staff

• Maintain confidentiality of documents

• Inventory control

• Performed general office duties

• Developed reputation as an efficient service provider with high levels of accuracy. Managed customer calls effectively and efficiently.

• Scheduled maintenance on all equipment

• Maintained and distributed high priority and confidential information Supervised and motivated staff and management\

• Handled day to day customer contact via phones, faxes, and emails. Was responsible for purchase order entry and follow up.

• Maintained and updated all customer files.

• Stayed organized to complete tasks in a timely manner Completed daily tasks while facilitating additional responsibilities

• Calculated weekly pay for employees (including deductions) Pay weekly and quarterly employer’s tax

• Printed employee checks

• Completed all new hire employee paperwork

• Filed all employees with state and federal government

• Maintained the general ledger including adjusting entries, bank/credit card reconciliation and month end closings

• Developed, implemented, modified, and documented record keeping and accounting records, making use of current computer technology, ie Quickbooks Desktop, Excel

• Entered invoices of vendors into Quickbooks Desktop

• Able to add mark-up to services and materials used for customers invoices

• Sent Monthly Statements from Quickbooks, Desktop \

• Entered and paid payroll with both Quickbooks Desktop, and ADP

• Maintained required receivable records, reports and files in an organized manner.

• Oversaw inventory and office supply purchases.

EDUCATION

University of Phoenix Phoenix, AZ

Seminole Community College Sanford, FL

Valdosta State University Valdosta, GA

Seminole State College Sanford, FL

Bachelor's in Management 02/2007

Associate's in Accounting 09/2000

General Studies 03/1996

Accounting Specialist Certificated, Business

Specialist Certificate, Office Support Certificate 05/2021

ADDITIONAL INFORMATION

Lake Highland Preparatory, Orlando, FL

Valdosta State University,Valdosta, GA

Seminole Community College, Lake Mary FL

University of Phoenix, Phoenix, AZ

Seminole State College, Lake Mary FL

Notary

Signing Agent - Notary

National Honor Society

Student Government & Campus Activity Board

1996 Phi Beta Lambda

Honor Roll

President's List

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