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Customer Service Quality Control

Location:
Hamilton, ON, Canada
Salary:
53000
Posted:
November 15, 2023

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Resume:

Kary Merritt

** **** ******* **

Brantford On N*R-7B6

289-***-****

ad06pn@r.postjobfree.com

SUMMARY

Monitoring order deliveries in conjunction with ETA.

Experience overseeing Quality Management, as well as Health & Safety programs.

Inventory Control, Supervisory, Logistics Expediting, CSR

VENTURA PLASTICS

QUALITY CONTROL –CHECKING BUMPERS, FACIAS ASSEMBLE LABEL RACKS

DEAL WITH CUSTOMER CONCERNS INTERNAL AND EXERNAL AND EXTERNAL AUG 2018- PRESENT

WORK EXPERIENCE

BAY QUALITY SOLUTIONS Jun 2012 – Jan 2018

Sr. Quality Lead

*Finished due to restructuring

Supported Ford for the headliners on the U program, as well as on plastic molding parts in compliance with quality requirements.

Prepared QCS forms, outlining any quality issues, for distribution to management.

Communicated with customers in regards to any quality related issues.

Ensured that matrix charts were maintained and updated.

Attended VRT meetings.

Completed shift reports.

Maintained sorts if required, in addition to yard campaigns if needed (if pertaining, a QR. or GFCPA call) .

Successfully completed training on PFMEA, control plan and 8D.

Developed and distributed training material.

Lead the orientation for new hires.

Interacted with the stakeholders, as well as external vendors.

Utilized AS400, MS Excel, and CMMS skills.

Answered radio calls, phone calls and dispatch for customers.

Tagged outgoing materials, which required repairs, for the maintenance department.

Received requisitions for new products to organize on the shelf.

Communicate with Vendors and outside clients

Mohawk College Oct 2011 – Jun 2012

Supervisor / Training Lead

Trained 15 employees for safety.

Ordered supplies.

Prepared shift reports and maintained attendance records.

Responded to radio calls from various personnel.

Trained for the WSIB and Management training programs.

Premier Automotive Oct 2008 – Sept 2010

Supervisor / Training Lead

Trained all new employees and have tool box safety talks at the beginning of shift.

Preparing/reviewing the training material

New hire orientation

Worked in a unionized environment and external vendors

Create CBP’S & JSA’S for all job instructions

Maintain records and file PMHV sheets daily

Create schedules for all employees in there zones on the shop floor

Answer all calls from the radio/ & from Ford supervisors

Create spread sheets and shift reports

Get JIT assignments done for Ford Motor Co.

Trained for stores at the Essex plant in Windsor and other assignments

OHSA training

Automodular Corp. Oct 2006 – Sept 2008

Material Dispatcher Coordinator

Entered data, material receipts, inventory adjustments and daily production records, with the use of Automodular’s MRP system.

Processed memo to supplier for rejected material

Arrange with warehouse tech daily cycle counts and adjust inventory

Assist month end closing of production orders

Prepare daily spread sheets of incoming full loads of raw material and goods

Maintained system of all SKU’S & packaging items

CMMS training on the Ford system

Communicate distribution requirements to USA logistics centre

Arrange load pick-ups for production

Prepare bill of ladings and cross border bills to the US

General Electric Dec 2003 – Oct 2006

Assembly Technician / Quality Control Specialist / Supervisor

Inspection of parts and materials.

Covered additional tasks as required, when co-workers were absent.

Set-up machinery in conjunction with the introduction of new products.

Trained employees to ensure compliance with quality procedures.

Ensured the successful setup of new packaging requirements.

Ensured cost effective and timely purchases of an industrial stockroom with an estimated million dollar inventory.

Organized and structured the logical storage of materials to effectively reduce the search required for parts and materials.

EDUCATION & ACHIEVEMENTS

O.S.S.D

G.R. Tech. Certificate in S.P.C

Awarded for safety suggestions at G.E. plant wide (1)

Awarded for safety suggestions (3)

Published two poems

Collected funds to support the 911 & donate to the red cross foundation

Awarded an achievement certificate for safety from Premier mfg.

Volunteer for 3 years for HRP

WSIB certified and Management training program safety 201



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