Warehouse Associate Customer Service

Marline Roberts

Norcross, GA *****

912-***-**** - ad06ou@r.postjobfree.com

Professional Summary

Warehouse Associate offering 4 years of comprehensive industry experience. Adept at loading and unloading trucks, shipping and receiving and order picking and packing. Reliable and safety-conscious with excellent freight labeling capabilities.

Diligent Pallet Jack Operator with one year operating equipment for distribution processes within fast-paced warehouse setting. Conducted equipment operations to meet company safety standards and loading procedures. Excellent problem-solving skills to work within constantly changing environment.

Plans and manages efficient routes to maximize deliveries and customer satisfaction. Skilled in moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Diligent and reliable. Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Skills

Positive Attitude

Customer Service

Verbal and Written Communication

Safe Driver Training

Electric Pallet Jack Certified

Hand Truck Operation

Order Picking

Package Scanning

Loading and Unloading

Vehicle Cleaning and Maintenance

Lifts up to 25-65 Pounds

Local Delivery

Attention to Detail

Clean Driving Record

Safe Driving Record

Valid Driver's License

GPS Navigation

Responsible Driver

Dependable and Reliable

Local Routes Understanding

Courteous and Polite Demeanor

Vehicle Maintenance

Problem-Solving

Wrapping and Boxing

Proper Storage Procedures

Stocking and Replenishing

Work History

01/2023 to 07/2023

Delivery Driver

Pizza Hut/Flynn Group Restaurant – Norcross, GA

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Delivered pizza to customer doorsteps and business offices.

Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Operated vehicle safely in highly congested areas with no traffic violations.

01/2022 to 12/2022

Warehouse Associate

Amazon Distribution – Union City, GA

Received merchandise into warehouse, relocated products using RF scanner, (Radio frequency) to stow and pick orders for customer's shipment.

Operating Raymond computerize cherry pick to store items in orderly and accessible manner in warehouse aisle.

Used pallet jacks to move palletized packages to and from warehouse locations to designated shipping dock.

Placed products on conveyors for final wrapping and shipment.

Placed bins, carts and containers in convenient locations to assist with loading efficiency.

Demonstrated great teamwork skills with staff members involved in production and transport.

Stow packages from conveyed belt to bins with RF scanner. Pick and prepared packages for the delivery driver's route.

02/2020 to 012/2021

On-Call Banquet Server (Part-Time)

Savannah Country Club – Savannah, GA

Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.

Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.

Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.

Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Served orders by picking up and delivering selections from kitchen.

Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.

Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

02/2018 to 12/2019

General Warehouse Laborer

ProLogistix Temp Services – Pooler, GA

Packaged finished products for shipping by shrink-wrapping, boxing and labeling.

Kept up to date on safety procedures and correct lifting techniques to prevent injuries.

Loaded and unloaded shipments from trucks and picked up and moved heavy packages with pallet jack.

Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Collaborated with other movers when loading large equipment to prevent potential accidents.

05/2009 to 04/2016

Certified Nursing Assistant

Home Health Aid – Fayetteville, GA

Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.

Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Assisted patients with bathing and oral hygiene to promote healthy habits and overall wellness.

Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.

Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.

Engaged with patient family and friends to provide courteous visit experience.

Recorded patient conditions and vital signs before and after medical operations.

Completed daily room cleaning and organizing to provide patients with clean environment.

Answered patient call signals and signal lights to determine patients' needs.

Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

06/2004 to 07/2006

Certified Nursing Assistant

Fairburn Healthcare Center – Fairburn, GA

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Observed and reported unusual symptoms and changes to charge nurse.

Assisted residents with bathing and dressing to promote personal hygiene.

Used mobility devices to transport patients.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Distributed drinking water and nourishment to residents.

Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

02/2002 to 05/2004

Restaurant Hostess

Sheraton Atlanta Downtown Hotel – Atlanta, GA

Escorted guests to seating area, furnished menus and highlighted daily specials.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Accommodated guests with children and special needs to promote comfortable dining experience.

Helped restaurant staff set up small and large events to coordinate smooth execution.

Communicated with servers about new tables, changes in food availability and customer comments.

Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Education

06/1985

High School Diploma

May Pen Adventist High - Jamaica West Indies

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