TASIA LOUISETTE FERRER

linkedin.com/in/tasiaferrer 909-***-**** ad06on@r.postjobfree.com

Professional Summary

Skilled Director of Operations with over 8 years of experience delivering proactive administrative services and operational leadership for professional services and contract management. Extensive experience in multi-tasking and project prioritization including work process optimization, team leadership, vendor management, financial accounting support, and problem solving that result in cost savings and profitability. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including stakeholders, management, team members, and clients. Skills

• Operations & Project Management

• Strategic Planning & Execution

• Financial Oversight & Budgets

• New Business Cultivation & Partnerships

• Team Leadership & Development

• Problem-Solving & Conflict Management

• Deadline, Quality & Budget Attainment

• Project Organization & Task Prioritization

• Quality Assurance & Process Improvements

• Proactive & Responsive Customer Service

• Excellent Verbal & Written Communication

• Bilingual in English & Spanish

Work History

Director of Operations 02/2015 to Current

AeroSafe Products – GA

• Overseeing sale and distribution of consumables within the aviation industry and government buying agencies.

• Managing and administering all company General Services Administration and Defense Logistics Agency contracts.

• Implementing systems, policies, and processes to improve efficiency, reduce costs, and ensure customer satisfaction.

• Overseeing purchasing, budgeting, and inventory controls, implementing new technology, and ensuring quality.

• Supervising financial management for accounts including overseeing data entry and managing detail aging reports.

• Resolving any client billing or service issues as well as handling accounting transactions and reconciliation tasks.

• Creating and implementing operational processes while supporting business development efforts to grow revenue.

• Managing day-to-day operations including overseeing KPIs and providing service delivery reports and updates.

• Investigating any issues or complaints and working to resolve issues with project completion and service delivery.

• Following policies and procedures and ensuring compliance with regulatory requirements and company standards.

• Coaching and developing employees and ensuring jobs are properly scheduled to meet customer expectations.

• Resolving customer concerns, providing answers, and providing exceptional service to support customer retention. Business Consultant 01/2011 to Current

Ferrer Consulting – GA

• Advising on tactics for increasing sales and developing potential client lists utilizing basic internet marketing tools.

• Consulting on small business/organizational development, promotion strategies, marketing, and business plans.

• Assisting clients in developing and implementing human resources policies, procedures, goals, and documentation.

• Consulting on and creating resumes and cover letters for clients and organizing basic job search documentation.

• Anticipating client needs based on understanding of relevant business processes for business owners or individuals.

• Gathering, documenting, and analyzing client requirements and communicated specifications to guide scope of work.

• Designing and configuring solutions across multiple modules and project streams to provide clients' desired outcomes.

• Advising on and improving best practices for implementation processes as well as product and service offerings.

• Identified underlying factors/causes for business performance issues and addressing the impact of proposed solutions. Provider & Owner 01/2013 to 12/2014

Ferrer Family Child Care – CA

• Oversaw all financials, marketing initiatives, operations, and licensing as required by local, state, and federal laws.

• Communicated with parents concerning daily routines, advised on any changes, and implemented policies as required.

• Discussed individual child development needs as well as any health/dietary requirements with parents.

• Hired, trained, and supervised staff and ensured all required background and criminal checks were completed.

• Excelled at providing in-home care for a group of infants, toddlers, and children ranging from newborn to age 3.

• Cared for an average of 1-6 children at one time including feeding, washing, and dressing babies.

• Created a safe, healthy environment where children were safeguarded against any potential dangers and hazards.

• Organized activities designed to help children learn about their world, develop their interests, and think critically.

• Planned schedules to ensure children had adequate physical activity, rest, food, and intellectual and creative stimulation.

• Organized daily meal plans and prepared nutritious food while being mindful of any preferences or children's allergies.

• Arranged meetings with parents to discuss daily routines and provided regular updates on child development progress.

• Provided proactive communication with parents and alerted them of any signs of behavioral or emotional issues.

• Cared for infants by diapering, bottle feeding, swaddling baby, scheduling nap times, and following best sleep practices.

• Practiced safety measures by sterilizing bottles and other baby equipment as needed and ensuring disinfecting surfaces. Previous Work History

Associate Coordinator – Brain Hurricane, CA – 2011 to 2012 Rooms Controller & Accounting Clerk – Park Hyatt Aviara, CA – 2010 to 2011 Guest Services Agent (Front Desk, PBX, Concierge) – La Concha Resort, Puerto Rico – 2009 to 2010 Production Assistant & Office Manager – Luis Santiago Productions, Inc., Puerto Rico – 2005 to 2009 Community Service & Involvement

Troop Leader – Girl Scouts of Greater Atlanta, GA

Technical Skills

Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, QuickBooks Enterprise, Government Administrative Portals: EXOSTAR, PIEE

& WAWF, FAS SRP, DIBBS

Education

University of Redlands School of Business

Master of Arts in Management

University of Puerto Rico

Bachelor of Arts in Humanities & Tourism /

Cum Laude, Co-Founder/ VP of Tourism Association

Contact this candidate