TOWSON UNIVERSITY

MA – Psychology

LOYOLA UNIVERSITY BA – Psychology

CERTIFICATION

Prosci

PMP Certification (2008)

PSM1: Professional Scrum Master (2016)

Certified Change Manager-Foundation (CCMF)

Leans Six Sigma Yellow Belt

SKILLS

OCM

Change Management Director

Workday

ServiceNow

Product Management

Corporate Communications

Project Management

SharePoint Support Center Lead

Program Management

Success Metrics

Microsoft Project

Relationship Building

Agile

Corporate communications

Access Management

Knowledge Management

PMO Lead

Camtasia

Access Management

ADKAR/Prosci

HR Experience

Microsoft O365/MS Suite

Training

20 years Project Experience

Microsoft Teams

SAP

Governance

Beeline

AzureDevOps (ADO)

SCADA

PROFESSIONAL EXPERIENCE

Artisan Design Group, Houston, TX

Consultant-Project Management and Organizational Change Management March 2023– Present

Lead change for a large program across 23 locations

Created and implemented Change Management Plan, Training Plan, and Project Plan for an ERP project

Conducted Stakeholder Analysis, Role Mapping, and Governance Workshops

Designed templates for project communications

Managed training team of 8 trainers and technical writers

Facilitated governance workshops

Dashboards, successful outcomes metrics, roadmaps, timelines

Managed targeted communications from the program to all stakeholders including updates, key milestones, benefits of the change, and the user stories to explain why it is important to make the change

Tracked and measured effectiveness of communications and adjusted accordingly

Instituted an approval process for communications and training materials

JM FAMILY,

Consultant-Change Management Feb 2022– March 2023

Organizational Change Management Workday, Beeline, ServiceNow, Everyday App

Created cross initiative coordination plans and worked on program level roadmaps

Created briefing kits, and other reusable communications materials

Communications planning and execution

Stakeholder analysis and impact documentation

Training materials including quick reference guides, videos, and manuals

Coordinated communications from various projects to diverse stakeholders

Identified resistance and change management issue

INTELLEZY/EVERSOURCE

Consultant-Organizational Change Management Feb 2021 – Feb 2022

Produced and Presented proposal for multiple solutions

Worked with team to create RFPs, RFIs, and RFQs

Presented solutions for various projects including

Resolved issues and building relationships

Provided direction and specialist knowledge in applying the solution to client

Gathered high level requirements as inputs to proposed solutions

Carried out proof of concept trials.

Built and presented demos

Designed measures of success

Wrote and edited communications for all levels of the business

Created OCM Community of Practice SharePoint site to share templates, best practices, updates, training materials, and resources

Facilitating Change Management workshops with business units who are implementing new software

Worked with team on submittals and quotations for projects

NICE SYSTEMS

Consultant-Change Management Feb 2020 – Jan 2021

Customer success management-assisting customers in building value for multiple global customers

Guided large companies in setting up strong governance and best practices

Facilitated Change Management workshops with customers who are implementing new software

Created templates, process flows, and training materials

Identified KPIs and success measured based on the KPIs

Facilitated road mapping and governance for Microsoft O365

Planned and executing communications such as intranet articles, newsletters, videos, and announcements

Created SharePoint sites connected to Teams for internal and external users for easy access to documents, templates, and SharePoint lists

Designed a change management methodology based on ADKAR

Clients included banking, retail, insurance, hospitality, pharmaceutical, and government

Trained and coached consultants on the methodology and best practices for change management

Worked closely with HR departments to ensure changes were aligned with vision and roadmap

CVR ENERGY (MRE CONSULTING)

Consultant-Project Manager and Change Manager Feb 2019 – Nov 2019

Worked with sales in a client facing role to build a pipeline, converting sales, and delivering quality solutions

Created and published communications via email, newsletters, meeting announcements, posters, and desk-drops

Developing change management plan, training materials including quick reference guides, manuals, videos, and knowledge articles

Prepared users and sites for migration to O365

SME for SharePoint and Microsoft Teams

Wrote governance for O365 and set up a CoE for making decisions in the future

Created a SharePoint Team site template that included contact lists, task lists, targeted libraries, project plan, and timeline

Provided best practices and drove focus on KPIs

ENTERGY (COMTEC CONSULTING)

Consultant-Change Manager Oct 2017 – Feb 2019

Relationship building, requirements gathering

Cross project communications for all locations

Planned and created training materials including videos, guides, and FAQs

Created team and publishing SharePoint sites with custom lists, and workflow

Created timelines and roadmaps

Lead change management on several IT Security projects

Created and maintained knowledge articles in ServiceNow.

MOTIVA (ADR CONSULTING)

Consultant-Project Manager Jan 2017 – Jul 2017

Managed an unstructured data project: migration of SharePoint/O365, email, C drives, home drives, shared folders, FileNet, record management files, Active Directory, functional mailboxes, legal hold and legal tracker content; and supervising a professional team of 19 people

Identified client’s needs and worked with consulting team to successfully propose two projects and fourteen resources

Documentation, reporting, and technical writing

Identifying customer needs and opportunities to add value

Key stakeholder-HR and Legal

AIG (MINDTREE CONSULTING)

Project Manager and Change Manager Sep 2015 – Jan 2017

Conducted project management for several large SharePoint migrations with global users and twelve team members

Trained 300+ users and support staff in four countries

Technical writing

Instructed team on use of Kronos and used it weekly

NISOURCE/COLUMBIA PIPELINE (ADDISON GROUP)

Change Manager Feb 2015 – Sep 2015

Documented internal team processes, training material, company communication and announcements for 400+ employees; and created the migration strategy for 83,000+ documents for 22 project teams

CONOCOPHILLIPS (APEX SYSTEMS)

Change Manager and Communications Lead Sep 2013 – Feb 2015

Communicated with site owners: scheduling, permissions, and training needs; scheduled provisioning of new sites; and walked through site maps with site owners to gain approval for SharePoint

Maintained documentation; problem solved to meet site owner’s needs; designed and implemented training plans; and trained the trainer and support team

Created 30+ SharePoint training videos using Camtasia; created 40+ short reference sheet for user training

Technical writing

Provided Demos and training for C level users

HR and Corporate Communications projects

SHELL (LOGICA/CGI)

Change Manager and Communications Lead Nov 2008 – Sep 2013

Created communications and training materials for a global SharePoint portal

Trained 800+ user both in on site, and remotely including C level users in six countries

Contact this candidate