PAUL M. GIORDANO

**** ******** ****** ******* ** 32814 * 407-***-**** * ad06o0@r.postjobfree.com

Profile

Seasoned executive with over 20 years of sales and operational management experience. Skilled in sales training and management, operational efficiencies and support, employee development and customer service. Build, manage and lead highly motivated, results oriented teams that increase sales, enhance profits and drive rapid business growth. Excellent interpersonal and organi2ation skills with the ability to resolve conflicts and generate solutions. Skills Summary

Client Acquisition

Contract Negotiation

Account Management

Customer Service

Budgeting

Strategic Hiring

Mentoring

Scheduling

Forecasting & Planning

Revenue Management

Training & Development

Professional Presentations

Professional Experience

AIRPROSUSA AUGUST 2022 - MAY 2023

Managed 5 locations throughout Florida including 5 General Managers, 15 salespeople, 50 Technicians and 5 Dispatchers.

Work hand in hand with call center management to generate leads and pivot marketing strategy daily.

Recruit and hire for all positions.

Review P&Ls with General Manager monthly and assist spending based on revenue.

Adjust staffing levels to meet seasonal needs.

Angi-Roofing August 2021 - August 2022

Converted a 1099 sales team to a W-2 based Team.

Hired, trained and developed Team of 15 salespeople to grow our business with profit.

Held Team accountable to weekly Key performance indicators to ensure pipeline remained full. MASSEY SERVICES, ORLANDO, FL

Vice President, Commercial Division

SEPTEMBER 2005 - AUGUST 2021

January 2010 — August 2021

Responsible for success of up to 25 service centers representing 250 employees throughout the states of Horida, Georgia, Louisiana and Texas.

Lead quarterly strategic planning sessions collaborating with service center managers to establish goals and targets for their respective business units.

Ultimately accoimtable for division sales goals, budgets and P&Ls aU while sustaining customer satisfaction. Handle contract negotiations securing key clients including Orlando Health, Texas Health Resources, Baylor Medical System, Dollar Tree (FL/GA), CVS and Nemours.

Build and maintain relationships with all chain accoimts serviced throughout Florida, Georgia, Louisiana and Texas with zero cancelations in over 4 years.

Hire, train and develop all levels of management and technical staff within division service centers. Increased average service center revenue from $500k/month to over $lM/month in less than 5 years. Grew monthly sales from less than $150k/month to over $300k/month. Regional Manager, Commercial Division October 2007 — December 2009 Managed 7 service centers throughout Florida providing Residential and Commercial Pest Prevention and Termite Protection.

Responsible for managing cross functional teams helping to facilitate sales and revenue growth across the division. Page I 1

PAUL M. GIORDANO

1870 Prospect Avenue Orlando FL 32814 * 407-***-**** * ad06o0@r.postjobfree.com

Developed and implemented a new sales management strategy that resulted in an increase in our company's commercial sales penetration.

Proposed and oversaw the split of Massey's largest commercial service center into two centers driving increased sales and revenue, enhancing team member productivity as well as improving customer satisfaction all ultimately resulting in profit growth.

Conducted the recruitment, hiring and development of Team Members while also consistently focusing on retention. General Manager/Manager Trainee September 2005 — September 2007

Tasked with turning around an understaffed service center experiencing sales and revenue decreases with both client cancelations and collection issues.

In less than 1 year, successfully rebuilt the failing service center and was promoted to manage Massey's largest commercial service center.

Within 1 year, orchestrated 15% revenue increase, corrected collection deficiencies and ultimately increased profitability by 5%.

In addition to managing the sales and operational aspects of these service centers, also managed pmchasing, employee development and customer service.

Being new to the Pest Control industry, participated in Massey Services manager trainee program learning the Massey business model.

Trainee program involved both field and classroom training providing an education in all Massey protocols for pest prevention, termite protection and landscape services. Hertz corporation, rent-a-car division October 1989 - august 2005 City Manager, Orlando, FL September 2000 — August 2005

Responsible for Hertz Orlando Airport location situated in the largest leisure car rental market in the world.

Ensured efficient operations of car rental counter, full service busing department (comprised of 34 buses) and onsite maintenance department.

Maintained proper upkeep of 50-acre facility housing an average vehicle rental fleet of 12k.

Coordinated all aspects of fleet distribution including forecasting future reservations, no shows, returns and local Hertz locations fleet demands all often done by car class.

Evaluated transporter moves decreasing costs by 7% while rental transactions increased 13%.

Worked in partnership with HR participating in all decisions regarding employee relations, employee development and progressive discipline.

Sustained appropriate staffing levels comprised of over 450 non-exempt employees (union and non-union) and 35 managers making informed decisions regarding scheduling and overtime.

Implemented training program for managers which resulted in 5 managerial promotions to other locations.

Achieved the highest score in location history on company administered "Service Quality Audit" and attained location's best score on an internal safety audit.

Successfully maintain relationship with Hertz' number one leisure account. City Manager, Austin, TX July 1998 - August 2000

Managed staff 75 non-exempt employees and 10 managers working together to run the Hertz Austin Airport location.

Communicated with union and non-union employees to ensure all company regulations and procedures were adhered.

Proactively planned staffing to meet the needs of the industry in the rapidly expanding city of Austin in the late 1990's.

Successfully coordinated a smooth and seamless transition from Robert Mueller Airport to the Austin-Bergstrom Airport with Hertz being the only rent-a-car company fiilly operational on opening day.

Directly responsible for construction of Hertz' new state of the art $4 million rent-a-car facility in Austin.

Teamed with the Hertz Sales Department to successfully gain 50% of the Dell Computer account which was previously held by Avis. Also established local relationship with Dell Travel Department to ease transition and correct any service issues that developed with the implementation of this account.

Developed immediate relationship with Signature Flight Support when previous provider (Enterprise) abruptly abandoned Signature's facility.

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PAUL M. GIORDANO

1870 Prospect Avenue Orlando FL 32814 * 407-***-**** * ad06o0@r.postjobfree.com City Manager, New York, NY February 1996 — June 1998

Oversaw operational operations of 11 locations comprised of 120 non-exempt employees and 30 managers.

Maintained original staffing levels while increasing total by $6M.

Conducted monthly audits to ensure compliance with corporate safety standards, to provide proper upkeep of facilities and initiate methods to improve operation of location.

Coordinated all aspects of fleet distribution for all Manhattan locations, while striving to maximize fleet utilization and revenue.

Established program which decreased City complaint ratio by 1%.

Directly responsible for a 6% decrease in New York Zone's distribution costs. Senior Operations Manager, JFK Airport New York, NY April 1995 - January 1996 Personnel Manager, New York, NY February 1995 - March 1995 Branch Manager, New York, NY December 1991 - January 1995 Education

FORDHAM university - BRONX, NY

Bachelor of Science with concentration in Marketing, 1989 Achievements and Memberships

Led several Massey efforts in community relations including a partnership with the Orange Cotinty School Board and Orlando Salvation Army Shelter.

Recipient of 3 "Heart Awards" and "CEO Award" for achievements in customer service.

15 Year Service Award at Hertz

Participant in Leadership Orlando

CFHLA member

Florida Citrus Sports member

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