Customer Service Call Center

BENJAMIN C. HILL

**** * *** **. #****

Bronx, NY 10466

917-***-**** (c)

SKILLS: Management, Import/Export, Forklift Operation, Inventory, Pallet Jack Operation, Martial Art Instructor, Author, Microsoft Office 2003, 2010, Windows 10, Supervisor, Cable Installation, Wreck out, Construction, Surveying, Satellite, Digital Television, Management. EXPERIENCE:

Ba-Gua Zhang Research & Boxing Association, April 1994-Present, NY, PA, GA As Owner/ Director my responsibilities consist of hosting tournaments, creating various self-defense programs, preparing and teaching martial arts and Health practices, conducting seminars and workshops on the east and west coasts, Instructional Video courses, Responsibilities also consist of managing and supervising 20 tournament employees, Bookkeeping, Payroll, Duties also involve traveling to promote events and the Association. Contracting out for security and Bodyguard work, teaching non-lethal hand to hand methods to security personal. Responsible for promoting seminars and workshops for visiting masters. Directed and starred in various training videos and wrote various articles on specialized topics for the purpose of promotions. Published 1st Book in 2010. Lineage Logistics Dec 2021-Jan 23 Breinigsville, PA Loader/unloader, Crown Forklift, Ship and receive Frozen foods OCS Logistics June 2018-Feb 2019 Orefield, PA

Loader/unloader, Crown Forklift, Ship and receive Chess and Godiva Chocolate Co-Worx, October 2014 – May 2015 Bethlehem, PA

Call center, Customer Service, Inbound Sales for AT&T. Excel Logistics, April 2014-Sep 2014 Breinigsville, PA Forklift Operator, Duties consist of receiving and shipping products within 72hrs from a rapid deployment center using a Crown forklift and Electric pallet Jack. Responsibilities also consist of inventory control, stretch wrapping pallets to prepare product for shipment to various other Home Depot warehouses for store inventory.

Renee 1 Real Estate, September 2009-January 2014 Wells Bridge, NY, Assistant to Real Estate Broker, Daily responsibilities included answering and making calls to various clients and services, creating and submitting expense reports, creating reports for tracking billing, time and incoming invoice checks, proofreading pre-bills, documents, customer service in resolving administrative issues such as client billing. Responsibilities also consisted of light typing, filing, scanning, copying, faxing and web browsing for research. Circuit City, July 2008-February 2009 Syracuse, New York Shipping & Receiving, Responsibilities consisted of maintaining warehouse inventory through shipping and receiving, picking, packing, inventory control, including but not limited to fork lifting products and assembly and delivery.

The Southerland Group, February 2002-July 2008 Syracuse, New York Customer Service Representative, Responsibilities consisted of call center customer service including inbound and outbound sales. Responsibilities also consisted of technical support for customers of various companies such as AT&T, Cox Communications, Yahoo, Sprint, and T Mobile.

EDUCATION:

Middletown High School, Middletown, New York

REFERENCES: Furnished Upon Request