Customer Service Cross Functional

DEBORAH CARLINI

ad06nb@r.postjobfree.com 248-***-**** www.linkedin.com/in/deborah-carlini

SALES PROFESSIONAL TEAM BUILDER RELATIONSHIP DEVELOPMENT Dynamic professional with a background in sales and demonstrated success in leading teams to success. I am passionate about fostering collaboration and excel in problem solving and delivering top tier customer service. I bring a unique blend of strategic thinking and interpersonal skills to drive sales results and exceed expectations.

CORE COMPETENCIES

Sales Relationship Development Cross Functional Execution Team Leadership Data Analysis Sales Strategy Coaching Customer Service

PROFESSIONAL EXPERIENCE

General Motors March 2016 - June 2023

Business Process Lead (April 2018 - June 2023)

Commercial Operations – OnStar Vehicle Insights

● Defined the B2B/B2B2C experience

● Worked cross functional, building relationships across the organization to better ensure work productivity

● Provided team leadership and coaching to equip advisors with the proper knowledge and tools

● Monitored CSAT, NPS, Call volume, case volume, NICE using analytical skills

● Led focus groups to facilitate cross functional collaboration

● Provided input to the teams on customer and advisor plan points to improve customer experience

● Led Workplace of Choice initiatives and co-managed PDD Development Customer Engagement Manager (March 2016 - March 2018)

● Provided sales strategy for the pilot of Marketplace, the new in-dash head unit application

● Coordinated with business development team to contact & sign merchants to AYS/Marketplace

● Implemented runbooks and analytics for operational activities

● Validated consistent behavior in all channels of Marketplace platform Milosch Palace January 2015 – February 2016

Sales and Leasing Executive Consultant

Chrysler Dodge Jeep Ram

Proven and successful track record in sales, Consistent top 10 percent, sales performer in new car sales

(Certified sales and technology expert for General Motors, Buick, and GMC brands)

Managed positive customer relationships

Lunghammer February 2013 – January 2015

Sales and Leasing Executive Consultant

Buick, GMC

Proven and successful track record in sales, Consistent top sales performer in new car sales

Certified sales and technology expert for General Motors, Buick, and GMC brands, sold over 200 cars yearly

2013 and 2014 top sales performer and recipient of the Mark of Excellence award

Managed positive customer relationships

EDUCATION: Bowling Green State University, Bowling Green, OH College of Art & Sciences, Bachelor of Liberal Studies

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