Timothy Worth

**** ****** ***** ****

Raleigh, NC 27616

919-***-****

ad06n8@r.postjobfree.com

More than 14 years in the computer industry providing Desktop, LAN, WAN, System Administration, Telecom and Phone support. Work with supported various software and hardware products. Providing expertise in customer-reported problems and providing deliverables to upper management for meeting SLA requirements. Additional experience consists of leading and managing IT departments with regards to rebuilding PCs, software upgrades, network backups and design, testing, building and inspecting various models of servers, workstations, laptops, printers, and PCs. LAN technology including switches and port connectivity. Telecommunication installations, IP phone setups and data line testing.

Technical Summary:

A self motivated, outgoing information technology professional talented in Networking Infrastructure, Telecommunication, Blackberry Administration/Support, Project Management, Avaya Phone Systems, System Administration, Desktop Support and Helpdesk Analyst. Using a vast and wide variety of technology from hardware to software, peripherals with protocols and outlines to designs, in each field to stay abreast to upcoming and growing technology company’s use.

Managerial Skills:

Team Lead, Supervisor, Lead Manager, and Manager

Technical Skills:

Proficient using the following applications and more:

Microsoft Office Suite, Lotus Notes, Lotus SmartSuite97 and Millennium (123, Approach, Amipro, Organizer, Word Pro, Freelance Graphics, and Screen Cam), OVNM, Exceed, Remedy, PROFS, Script, Foils, TAPS, Adobe Acrobat, Personnel Communication, Partition Magic, Norton AntiVirus, Symantec SystemWorks, Symantec Internet Security, Nova Net, Netscape, Internet Explorer, NwAdmin, Console One, Tivoli Enterprise Management, SMS, SupportMagic, Groupwise, IBM Mainframe, McAfee VirusScan, Reflections Suite, N4Pass, Powerscribe, CEO Connect, IMG Launch, Rally, Mars, Loftware, Blackberry PDA, Palm PDA, Dell Axim, HP Pocket PC, Data Pilot, Cisco IPTV, Magic Helpdesk System, Citrix, Office Logistics, Fluke Applications, VNC, Ultra VNC, PC ANYWARE, Group Policy Editor, Registry Editor, User Manager, UConnect, Web Ex, Log me In, Remote Assistant, Heat Ticket System, Microsoft SMS, Microsoft Remote Ticket System, Policy Tech, Printshop, Policy Editor, Avaya Console Manager, Lincor, Touchtown, Senior TV, CallPilot, Auto CAD, Active Directory and a very broad range of other various software applications.

Network Protocol and Hardware:

TCP/IP, NetBIOS, NWLink IPX/SPX, AppleTalk, Various Ethernet Hubs, Switches, and Routers, Cisco Networks, Cisco Cloud Bridges, Cisco Wireless Controllers

Experience programming in:

C, C++, Pascal, Unix, Lisp, Cobol

Operating Systems:

Windows 3.1 – Windows 10, Beta Windows 12, IBM OS/2, Unix, Novell Netware, Wyse Systems, Windows Server 7 -12 with Active Directory

Dell Certified in:

Optiplex Desktops, Dimension Desktops, Latitude Notebooks,

Precision Workstations and Power Edge Servers

Blackberry Devices:

Pager Models - 957, 962

Java Based Models - 5790, 5810, 5820, 6210, 6220, 6230, 6280, 6510, 6710, 6720, 6750 SureType and Color Models – Charm, 7210, 7220, 7230, 7250, 7270, 7280, 7290, 7510, 7520, 7730, 7750, 7780

Consumer Models – Electron, Pearl, Pearl Flip, 8800, 8820, 8830, Curve, Javelin, Gemini, Bold, Storm, Tour and current models

Networking Skills:

Installing and configuring Cat5e and Cat6 network cable, also installing and configuring wireless network router, hubs, switches, and other networking devices. Labeling and testing data/phone drops and pack panel connections, voice and data lines repair and setup, with Fluke network testing covering LAN and WAN devices. Cisco Network Console, LANDesk Console, and Fluke Network Monitoring Tools

Telecom Skills

Installation of IP Phone Systems, AVAYA Magic and Partner Phone Systems, and both 66/122 block punch downs, RJ11, Cross connects, Avaya Phone Model from 2410 – 9611G IP

Education:

Fayetteville State University Fayetteville, NC 1997

B.S. Computer Science and Minor in Mathematics.

Strayer University Cary, NC 2005

Masters of Business Administration

Strayer University Cary, NC 2007

Masters of Science Management Information Systems

Work Experience:

October 2017 - A Mother’s Touch CDC Raleigh, NC

Present

Director of Operations

Manage IT resources for various locations

Responsibilities include but not limited to Windows OS,

Networking devices for childcare and staff use, Telephone

System Support, Tablet support and working with various

programs

Manage Daily Operations for Personal

Working with Staff files and Procare System, Updating

Account records

Manage/Oversee Programs at locations

Before and After School Program

Fundraising

Vendor Program

July 2016 - Piper Technologies Youngsville, NC

Feburary 2017

Field Network Engineer

Travel to remote locations and provide network, and telecom support. Manage the site project and provide feedback to upper management. Installs and upgrades to systems. Provide Telecom Support and Network Support. Provide excellent customer service to partners when working with users on site at remote locations and through phone support. Strong troubleshooting and analytical skills required to resolve complex issues. Develop and maintain accurate site documentation for sites that are in your assigned region. Have excellent communication skills with other team members and providing technical assistance when necessary to IT group.

Feburary 2016 - Phoenixx Systems Wilson, NC

July 2016

Field Network/Telecom/Phone Engineer

Management Network Resources

• Monitors hardware and software resources.

• Maintains network hardware (PCs, wiring, etc.).

• Selects, installs, and maintains other peripherals (i.e. scanners, terminals, barcode, readers, etc.).

• Ensures data protection and privacy protection.

• Takes care of all Operating systems and software updates.

• Assures malware prevention, monitoring and updates, and remediation.

• Accomplishes regular data and systems backups and restore.

• Creates and maintains disaster recovery plan.

• Provides total customer satisfaction to internal and external customers.

• Introduces and explains how to effectively utilize the IT systems.

• Deploys business software front and back office.

• Resolves daily PC issues.

• Researches and recommends special software and hardware requests.

• Insures Telecommunication Systems availability (phones, video conference, fax, IP telephony).

• Provides prompt Network user communication regarding Network status, Telecom status, virus outbreaks, outages, maintenance schedule, etc.

• Urgently communicates network problems to IT manager and management that may impact critical business systems

Responsible for other duties as assigned.

October 2015 - Artech Information Systems Cary, NC

January 2016

LANDesk Administrator

80% - Resolve client questions or problems in the areas of system configuration/setup, product functionality including fixes or enhancements

Serve as primary support liaison between company and customer

Keep customer informed of how and when problems are resolved

Involved in any additional follow up, testing and troubleshooting

Maintain Team goals and objectives

Works directly with the back-line and development teams to resolve complex issues and provide input for product direction

10% - Develop and share knowledge about the software

Write knowledge base articles and white papers to answer common customer questions

Deliver and receive training to/from others

10% - Assist other Technical Support Engineers with difficult and complex issues

May perform other job duties as directed by Employee's Leaders

Using Heat Software System

September 2010 – UHS Pruitt Corporate / PruittHealth Norcross, GA

August 2015

Regional IT Field Network Administrator for NC

Daily managed onsite and remotely 28 Healthcare facilities, within North Carolina.

-IT, Avaya Phone Support and Vendor Project Management

-Conducting Site Surveys and helping meet code regulations for building

-Worked with general contractor and contractors to design IT infrastructure

Provide excellent customer service to partners when working with users on site at remote locations and through phone support. Strong troubleshooting and analytical skills required to resolve complex issues. Develop and maintain accurate site documentation for sites that are in your assigned region. Have excellent communication skills with other team members and providing technical assistance when necessary to IT group. Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests. Manger projects and report to IT Management about any critical issues. Manger vendor support group that assist in telecommunication installs and projects. Provide report if needed about service and networking issues. Worked on Cisco, Wireless and Fiber Optic installs and service work. Telecommunication responsibilities include but not limited to AVAYA PBX and IP phone system install/break fix, System upgrades, Vendor support and daily maintenance, system add, moves and changes. Worked on and with L2, L3 support and Internet Migration. Making system up to corporate standards.

Mar. 2010- EMC2 Apex/RTP, N.C.

Aug. 2010

Sr. Network/Systems Administrator

Responsibilities included supporting desktop/laptop images, configurations, installations, and system network implementation. This included Windows 2K/XP/7 and software support for MS Office Suites 2007, MS Outlook, Adobe Acrobat, Applaunch, Mars, RAS, CEO Connect, Windchill, Oracle 7-10, ACE, Global Gemstone, eRoom 7, Wise, CeoConnect and IE browsers. Provided desktop and printer support for onsite and remote customers. Use Pereguine Tracking System as the client tracking system. Managed customer sites of 500+ customers (with system migration, and integration of new system deployment), created an evaluation matrix of downtime for customer base. Quarterly checks for asset management and inventory control of company computer systems in the triangle area. Designed and implemented a deployment plan project that replacement antique system architecture with newer technology. Remote location include by not limited to Apex, RTP and Raleigh locations. Worked on L2 and L3 support throughout client site. Helped on project with Internet Migration and Data Communication on client site making systems more rebust.

December 2009 – Elite Tek Services Raleigh, NC

February 2010

Field Engineer

Perform NC PC repair and installation with PC peripheral installation as well. Providing support specifically with POS (point of sale) computer equipment and PDA’s. Configure systems and resolve networking issues that occur. Manager installs to limit company down time for sales.

September 2009 – Principle Solutions Group/UHS Pruitt Raleigh, NC

November 2009

Field Network Administrator for NC

Provide excellent customer service to partners when working with users on site at remote locations and through phone support. Strong troubleshooting and analytical skills required to resolve complex issues. Develop and maintain accurate site documentation for sites that are in your assigned region. Have excellent communication skills with other team members and providing technical assistance when necessary to IT group. Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests. Manger projects and report to IT Management about any critical issues. Manger vendor support group that assist in telecommunication installs and projects. Provide report if needed about service and networking issues. Worked on Cisco, Wireless and Fiber Optic installs and service work.

March 2008 - NC Mentor Raleigh, N.C.

March 2009

Field IT Manager for NC

Responsibilities include but not limited to: Coordinating routine office logistics projects and track logistics tasks in logistics tracking program, communicates regularly with end users/customers involved in the office logistics, Provides technical support in the integration of acquisition companies, supports desktop upgrade rollouts to entire offices through the scheduling, planning and performance of upgrades, Assists field customers in determining requirements for new or improved telecom systems, obtains telecommunications quotes, approvals and schedules installation of new systems, implements recommended equipment modifications and enhancements in accordance with user request and business objectives, provides technical support to field computer users, responds to and resolves end user technical problems regarding equipment and software performance and capabilities, trains and provides instruction to workers in the use of new software or hardware, refers major hardware or software problems or defective products to suppliers and manufacturers to request service, assists with the development of training materials for end users as well as the documentation of processes and procedures both within I.T. and the field, participates in and assists with process improvement projects, maintains records of daily data communication transactions, problems and remedial actions in project tracking database and incident tracking database weekly. Resolves all Magic tickets according to policy, troubleshoots field LAN/WAN issues and works with the Corporate Infrastructure department to resolve, maintains knowledge of current trends in computer hardware and software, works with the corporate infrastructure team on disaster recovery issues, participates in various I.T. Department projects as requested, schedules and travels to sites to perform preventative maintenance on various computer hardware and software. Blackberry administrator responsibilities included but not limited to performing device upgrades, end user demonstrations, account setup and changes, patch releases, password resets, registration problems and troubleshooting. Telecommunication responsibilities include but not limited to AVAYA PBX and IP phone system install/break fix, System upgrades, Vendor support and daily maintenance, system add, moves and changes.

Dec. 2007 - Strayer University Garner, N.C.

March 2008

LRC Manager

Daily operating responsibilities are providing proper functioning and management of the Learning Resources Center (LRC), assistance to students in library literacy and computer applications, administer placement tests, maintain a career development area and assist students in job search activities, document library usage, and manage assigned LRC staff. The LRC Manager also provides telecom and LAN Support for both the campus and local community.

Duties also include managing the campus library, assisting students in library/research activities, supporting information literacy efforts, handling initial career services needs, maintaining a career development area, administering placement tests, providing weekly and monthly reports to Dean of Campus, and managing LRC staff.

Oct. 2001 - U.S. Environmental Protection Agency RTP, N.C. Oct.2007

Computer Science Corporation (Contracted to the US EPA) (Dec. 2003 – Oct. 2007)

Senior IT Systems Analyst/ Interim Team Lead/ Blackberry Administrator

Interim Team Lead of Information Technology Center Support Staff which managed the daily operations and functionally of the service center located in Research Triangle Park.

Support ten divisions of the US Environmental Protection Agency (EPA) infrastructure and operations. Perform various levels of system and application support, to include: desktop/laptop support for MS Windows 98/NT/2000/XP operating systems, Remedy Tracking and Reporting, EHD, LAN, Lotus Notes (iNotes and Sametime), Remote Access Systems, Virtual Private Networks, Auto CAD, Blackberry PDAs, Local Area Network support and setup. Configuration and setup of wireless air card using (Sprint, AT&T, and Verizon). Blackberry administrator responsibilities included but not limited to performing device upgrades, end user demonstrations, account setup and changes, patch releases, password resets, registration problems and troubleshooting, department question/answers sessions to keep the team up to date current changes and requirements, working with vendors companies in ordering and repairing devices (Sprint, Nextel, AT&T, T-Mobile, Cingular and etc…), providing other department team with knowledge about Blackberry devices and assisting in building the team up, also supporting over 300+ blackberry users.

DynCorp Systems and Solutions (Contracted to the US EPA) (Nov.2002 –Dec. 2003)

Senior IT Systems Analyst/ Blackberry Administrator

Provide Tier 1and 2 support for several divisions of the EPA. Supported and trained customers of the Information Technology Center (ITC) with both hardware and software issues. Perform Technical lead administrator duties for the support of Blackberry PDAs to the US EPA customer base. Develop technical Guides and installation procedures for End-users and Technical Support Specialist. Configuration and setup of wireless air card using (Sprint, AT&T, and Verizon). Blackberry administrator responsibilities included but not limited to performing device upgrades, end user demonstrations, account setup and changes, patch releases, password resets, registration problems and troubleshooting, department question/answers sessions to keep the team up to date current changes and requirements, working with vendors companies in ordering and repairing devices (Sprint, Nextel, AT&T, T-Mobile, Cingular and etc…), providing other department team with knowledge about Blackberry devices and assisting in building the team up, also supporting over 220 blackberry users.

Lockheed Martin (Contracted to the US EPA) (Oct. 2001 – Nov.2002)

Computer Systems Analyst/ Blackberry Administrator

Resolve walk-in, desktop, and telephone customer reported problems by diagnosing problems with Agency-supported or locally supported computer hardware and software. Provide day-to-day local user support for LAN, including Windows 2000 and MS Office support, and mainframe connectivity support for the Agency standard desktop configuration. Provide graphics support and training room support for new facility customers. Monitor the condition of all PC equipment provided in the ITC for customer use. Tutor Information Technology Center (ITC) customers in basic functions and operation of Agency-supported or locally supported software. Identify new technology to enhance the ITC staffs ability to carry out the Information Technology Center's objectives and mission through the use of industry periodicals, attendance at vendor functions and technology conferences, and use of Lockheed Martin intranet or other corporate resources as they become available. Document all support calls using the Remedy problem tracking system or other systems as directed by the Program Manager. Configuration and setup of wireless air card using (Sprint, AT&T, and Verizon). Blackberry administrator responsibilities included but not limited to performing device upgrades, end user demonstrations, account setup and changes, patch releases, password resets, registration problems and troubleshooting, department question/answers sessions to keep the team up to date current changes and requirements, working with vendors companies in ordering and repairing devices (Sprint, Nextel, AT&T, T-Mobile, Cingular and etc…), providing other department team with knowledge about Blackberry devices and assisting in building the team up, also supporting over 100 blackberry users.

Jan. 2000- EMC2/Whalley Computer Associates RTP, N.C.

Aug. 2001

Field Service Engineer/Team Lead

Responsibilities included supporting desktop/laptop images, configurations, installations, and system network implementation. This included Windows 95/NT/2000 and software support for MS Office Suites, MS Outlook, Adobe Acrobat, Rally, Mars, RAS, CEO Connect, Loftware, Netscape, and IE Internet browsers. Provided desktop and printer support for onsite and remote customers. Used Remedy as the problem tracking system. Managed customer sites of 500+ customers (with system migration, and integration of new system deployment), created an evaluation matrix of downtime for customer base. Quarterly checks for asset management and inventory control of company computer systems in the triangle area. Designed and implemented a deployment plan project that replacement antique system architecture with newer technology. The Project plan for a company saved associated with the migration of over $200,000. Company project award was given for outstanding service.

June 1999- Duke University Health Systems Durham, N.C.

Jan. 2000

Network Systems Analyst/ Crises Analyst

Provided 24/7 coverage for network and system support for 8 locations and 7 satellite facilities which included 800 customers. Performed workstation automation, inventory of hardware/software, and ordering of PC software applications. Remedy problem tracking system was used as part of the support tracking system. Provided desktop and printer support for onsite and remote customers. Included in this support are the following applications Lotus Notes, MS Office, RAS, Endnote, Conversion Plus, Netscape Navigator, Internet Explorer, and Lotus SmartSuite. To perform software training to ITC group for Windows NT and 95 Operating Systems, this training was used for the conversion from Windows 95 to NT and Desktop Security.

Feb. 1999- Laboratory Corporation of America Burlington, N.C.

June 1999

Senior Help Desk Administrator

Provided support on a Novell Network using Windows 3.1, 95, NT, and Novell client workstations. Application support included MS Office, Group Wise, N4pass, Exceed, PROFS, TAPS, OV NM, and Support Magic as the problem tracking system. Support included software installation and maintenance and RAS support. To provided telephone and onsite support for desktop and printers. To provided System Administration support for IBM mainframe applications.

Aug. 1997- Tivoli Systems RTP, N.C.

Dec. 1998

System Administrator, PC/LAN Support, Technical Writer

To provided system support for Windows 95/98/NT/2K, Solaris, and OS2 for 800 customers. Designed an automation process which installation the desktop workstations, RAS, and laptops.

To support Token Ring and Ethernet as well as TCP/IP, IPX/SPX, NICS, PCMCIA cards, DNS, and WINS. Used the Fluke as a networking tool to check and verify connectivity. To managed asset control and inventory on company hardware at company site. To designed technical procedures and documentation for support team and customers to use as resource information on agency applications.

Aug. 1992- Fayetteville State University Fayetteville, N.C.

May 1997

Supervisor / Systems Administrator/Desktop Support

Supervised other desktop and repair technicians.

Managed the overall daily duties for service center and created new programs.

Provided systems support for Windows 3.1 and Windows 95. Application

Support included MS Office, Lotus SmartSuite, RAS, Internet Explorer, Netscape Navigator, MS Works, Lotus 1-2-3, and Freelance Graphics. Provided desktop and printer support for faculty and students. To provided system support for UNIX machines, including maintenance and support for numerous programming languages, such as C, C++, Pascal, Ada, COBOL, and FORTRAN.

Organizations and Achievements:

Senate Page

2nd Dan Black Belt in Judo, Chinese Boxing and Okinawa Karate

PC Migration Project Award

Deacon at Union Baptist Church

Member of the Pan Hellenic Council

Member of the Samaritan Men at Union Baptist Church

Member of the Youth Ministry

Member of the Nominating Committee at Union Baptist Church

References Available Upon Request

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