Customer Service General Manager

Alicia Rogers

Dalton, GA *****

****.******.**@*****.***

+1-706-***-****

Authorized to work in the US for any employer

Work Experience

General Manager

Steak N Shake - Dalton, GA

April 2005 to Present

Sales, customer service, recruiting and interviewing new employees, administering company policies and procedures, employee training and development, payroll, Ordering

• Managed a team of 32 employees

• Monitored and maintained budgets

• Successfully implemented new policies and procedures to improve team efficiency

• Maintained staffing levels

• Managed and trained new hires

• Complied with state, federal and labor mandates

Backing inspector

Metro Laminators - Dalton, GA

2000 to 2004

Inspect backing on carpet and scrape off the chunks Sales Associate

Golden Gallon - Chatsworth, GA

1999 to 2000

Sales, customer service

Education

GED

Phoenix - Dalton, GA

October 1999 to February 2000

Skills

• Shift Management

• Profit & Loss

• Payroll

• Inventory Control

• Assistant Manager Experience

• Management

• Restaurant Management

• Recruiting

• Purchasing

• Forecasting

• Team Management

• Kitchen Management Experience

• Food Safety

• Sales

• Labor Cost Analysis

• Leadership

• POS

• Merchandising

• Budgeting

• Operations Management

• Supervising Experience

• Business Development

• Strategic Planning

Languages

• English - Fluent

Certifications and Licenses

ServSafe

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