Administrative Assistant Customer Service
Resume:
TIFFANY NOLAN
Portland, OR 97203
*******@*****.***
Highly motivated, organized, creative problem solver and articulate communicator. I am a self- starter with strong organizational, technical, and interpersonal skills. Met project deadlines and while performing multiple tasks within a fast-paced environment. Able to respond rapidly and appropriately to changing circumstances; evaluate problems and make astute decisions to effect positive change and refocus on new priorities.
PROFESSIONAL EXPERIENCE
Kuenzi and Company Salem, OR 2021-Current
Administrative Assistant
Scheduled meetings and appointments
Open/Closed office, managed phones, and client communications
Gathered and electronically distributed mail
Conference room management
Processed individual and business tax returns, uploaded returns to client portals, and assembled paper returns
Scanned firm and client documents to store electronically
Checked in projects as clients uploaded necessary documents to portal or sharefile
Set up client portals and assisted clients on navigation of their portal
On boarded and setup new clients in firm database
Provided support to administration and professional staff
Assisted with firm accounts receivable using SAP and ERP systems, processed credit card payments, check payments and mailed client invoices/statements, batched, and mailed payable s
General office duties
TLC Medical Transport Salem, OR 2019 – 2022
Medical Transport Driver
Safely transported nonambulatory and ambulatory patients in assigned company vehicles.
Provided transportation services for clients to and from hospitals, dialysis centers, medical offices, rehabilitation centers, and private residences safely and professionally.
Transported patients using the company’s vehicles; maintaining a professional image and attitude in regard to clients, visitors, and co-workers.
Completed daily vehicle pre-trip and post- trip inspections
Maintained a clean, orderly, and well stocked transport vehicle
Assisted clients and patients as needed, and helping the patients in boarding the vehicle
Followed a schedule either, texted, handwritten, or dispatched
Contacted clients when in route to ensure on-time pick-up and drop-off of clients
Delivered top-notch customer service
Wheelchair and Broda Chair certified, completed, and certified in CPR, first aid, and driving training
Resume
CertaPro Painters San Jose, CA 2011–2019
Assistant Office Manager/ Dispatch
Created and maintained purchase orders, freight bills, assisted in processing weekly payroll, invoicing, A/R, A/P using SAP and ERP systems, reconciled paint and material supplier invoices
Managed all orders and kept customers updated weekly on material arrival
Weekly inventory, ordered and staged all materials for jobs
Maintained employee files, conducted interviews, obtained all background checks and mvr
Maintained franchise website and social media platforms, commercial and residential marketing, created sales packages
Calendaring/scheduling for three department sales, service and warranty
Reception duties with multiple phone lines, data entry, provided customer service
Maintained vendor relations and files to include insurance. phone companies and subcontractors
Planet Orange Termite and Pest Service San Jose, CA 2011-2014 Scheduler / CSR/ Dispatch (Part-Time)
Scheduled termite inspections, service calls, emergency service, monthly pest control/rodent services, and construction bids/jobs, qualified leads via email, phone calls, Angie's list, Yelp, and company website
Performed customer satisfaction emails/calls after termite inspections or service, monthly pest control visits, and constructions jobs, provided superb customer service and administrative support to all departments
Daily reminder calls for termite inspections, service calls, monthly pest service, and construction work
Data Entry, designed PestPac software specific to pest services provided, Salesforce for termite
Sold pest control services, converted quotes into service jobs in Salesforce
Scheduling of weekly, bi-weekly, bi-monthly and monthly pest services. Doyle’s Houston, TX 1998-2011
Sales Assistant/Purchasing
Reported daily to inside sales manager and VP of sales, provided comprehensive administrative and clerical support
Assisted with A/R and A/P using SAP and ERP systems
Maintained office supplies and performed data entry work for sales generated
Reviewed sales orders and contracts, modified terms and conditions as directed
Negotiated price, lead time, and service from all vendors
Developed new supplier relations, and maintained existing partnerships
Prepared all purchase orders, processed incoming orders and maintained inventory
Kept purchasing information accessible by maintaining worksheets and filing documents
Requested quotes, awarded bids. and purchased all necessary products and supplies Resume
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