Work History

A driven professional having a diverse insurance foundation. A proven

leader, recognized for performance excellence in operations and customer care within highly competitive and time sensitive environments.

Property & Casualty Claims

Manager/Insurance Adjuster

Independent Contracting, Atlanta, 02/2023

On multiple risk management claim firm rosters.

Working virtual, field and desk claims. Providing claim adjusting services to policyholders who have sustained significant losses caused by hailstorms, wildfires, tornadoes, hurricanes and other natural disasters. Active state licensure:

AL, AZ, AR, FL, GA, ID, IN, KY, LA, ME, MI, MN, MS, MT, NC, NH, NM, OK, SC, TX, WV and WY

2023-02 -

Current

Hotel General Manager

Nationwide HMC Acquired By ESA Management, LLC.,

Lithia Springs, GA

Managed operating costs, business strategies, budget and forecasts. Directed all aspects of property

including staffing and Guest satisfaction. Region 11 Trainer for newly hired GMs.

Scored 88.9% on 2022 Quality Assurance Review (QAR) inspection.

Awarded Choice Hotels Gold Award.

Earned Five Seven Solution (EXCEL) Leadership

designation.

2018-10 -

2023-02

Property & Casualty Claims

Manager/Claims Adjuster

Independent Contracting, Atlanta, GA

Handled catastrophe claims while working at

centralized client locations in Atlanta, GA and Irving, TX. Maximized performance by mentoring team

members. Knowledge and utilization of claims

applications, technologies and resources.

2016-01 -

2018-10

Excess & Surplus,

Property & Casualty

Lines Insurance

Professional And

Management

Felisicia F.

Berry

Coleman

Contact

Address

Atlanta, GA 30339

Phone

678-***-****

E-mail

ad06me@r.postjobfree.com

Education

Professional Designations

Commercial Environmental Underwriter

American Safety Insurance And Ramsgate Insurance,

Atlanta, GA

Underwrote middle market accounts within company

standards, guidelines and underwriting authority.

Cultivated wholesale Broker and retail Agents

relationships. Generating written premium and

establishing an overall book of business.

2006-07 -

2015-12

Claims Case Manager

The Law Office Of Benjamin Eiccholz, Savannah, GA Personal Injury law firm. Managed three of the firms Attorneys' caseloads. Interviewed clients, secured investigative reports and records. Communicated

directly with carrier adjusters and provided the

attorneys with the recommended monetary values of

the claim.

2005-01 -

2006-07

Sr. Casualty Claims Adjuster

Nationwide Insurance Company, Savannah, GA

Field Adjuster. Handled attorney represented BI claims for 20 counties for GA and SC. Investigated,

determined liability and negotiated settlement for both 1st party and 3rd party claimants.

1999-08 -

2005-01

United States Navy

Communications

1983-05 -

1991-12

Bachelor of Arts: Interdisciplinary Studies,

Management

Columbia College

2002-01 -

2006-12

(AIS), (AINS), (INS), (eS), (EXCEL)

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