Seasoned service, hospitality and events professional with 25+ years’ experience

seeking a position within a premier establishment where my prior expertise in customer service, food and beverage service and management, catering, sales and event planning can be utilized to the fullest. Self-driven, detail oriented, and proficient in multi-tasking under pressure. Dedicated to expanding both the establishment’s superior status and my own knowledge and professional growth, while meeting new challenges.

PROFESSIONAL PROFILE

6182-2 Riverwalk Lane

Jupiter FL 33418

561-***-****

ad06m4@r.postjobfree.com

CONTACT

PERSONAL SKILLS

TECHNICAL SKILLS

WORK EXPERIENCE

LEADERSHIP

COMMUNICATION

CREATIVITY

PROBLEM S O LV I N G

ORGANIZATION

MULTI TASKING

INTUITIVE

SERVSAFE MANAGER

SYSTEMS – Micros, Jonas,

Delphi. Northstar,

Microsoft Office, Mac OS,

Project Management

Systems

SOCIAL MEDIA

DIRECTOR OF CATERING OPERATIONS

Lauderdale Yacht Club / Ft. Lauderdale, FL / 2019-Current

• Led the Catering team to increase revenue during Covid 19. Fostered ideas and implemented practices that allowed the Club to continue to remain open and functioning, without having to furlough any team members.

• Led the Catering Department in development of all new social programming and catering events, assisted in creation of all menus, themes and décor as the Club transitioned into a new building after a

$17.5M renovation.

• Acted as ambassador of the food and beverage department to promote dining services and gain membership trust and participation.

• Instituted Standard Operating Procedures, training manuals and staff incentives for food and beverage department to ensure team was developed to their best potential and the Club met the highest level of service standards.

• Instituted best practices and staff training to lower beverage cost by 10%. Worked with chef and purchaser to institute inventory control measures and lower food cost by 15% using menu engineering across all outlets. DIRECTOR OF DINING OPERATIONS

Mizner Country Club / Delray Beach, FL / 2016-2018

• Managed all Food & Beverage operations for three separate outlets, acted as liaison between culinary and food and beverage to ensure all menus and deadlines were met, emerald status standards and membership expectations were exceeded.

• Managed the inventories of food, wine, liquor and beer. Handled pre/post cost of all menus in order to stay in line of budgets and manage food cost. Managed department purchasing, transfers, capital budgets, and inventories of china, glass, and silver. Managed staff payroll operations.

• Conferred with Executive Chef to oversee preparation and presentation of all food and drinks and ensure adherence to all quality and safety standards.

• Primary coordinator of all food and beverage hiring, training, and orientations. Promoted team environment and unity, fostering staff motivation and growth.

HOSPITALITY/SERVICE

LEADER/ ORGANIZER

DAWN dn NEWBY

s0

• Reorganized and restructured

operating procedures to control

operating costs, decrease food cost

and improve time management.

• Increased food and beverage revenue

by 25%.

• Implemented service training to

improve service levels and standards.

• Fostered professional growth

through attending conferences,

workshops, networking events

and seminars.

ACHIEVEMETS

WORK EXPERIENCE /CONTINUED

DIRECTOR OF CATERING AND SOCIAL EVENTS

Mizner Country Club / Delray Beach, FL / 2012-2016

• Consulted with all department heads and their staff, to gather all essential information necessary to create complete, detailed menus and Banquet Event Orders using club management software.

• Sold, planned, and managed all private catering and social events. Ensured staff and departments were prepared to succeed with all events. Executed events to meet with membership and client’s utmost satisfaction.

• Created and maintained budgets. Created pro formas and P&Ls.

• Lead advertising for all social events. Generated and executed detailed marketing plans for private events.

CATERING MANAGER

PGA National Resort and Spa / Member’s Club / Palm Beach Gardens, FL / 2010-2012

• Built client base and marketed PGA National for social and corporate events. Used learned sales techniques and motivated personality to solicit business and increase revenue.

• Worked directly with clients on all aspects of their events from start to finish, including menu planning, space arrangement, décor, set up, and service. Achieved successful events and attained high client satisfaction, ensuring return business.

• Used strong interpersonal and communication skills while working with all resort departments to ensure guests received top level service from check- in through departure. Ensured all teams from front desk, culinary, banquet and audio/visual teams were informed of updates, situations, and commendations.

• Planed and managed all functions for private club. Collaborated with numerous club group liaisons to create member events, using ability to research, design, multi-task, and organize to ensure each client’s event was unique.

EVENT PLANNER

Reverie Events / Palm Beach Gardens, FL / 2006-2013

• Planned numerous weddings, mitzvahs, rehearsal dinners, showers, holiday parties, and corporate functions, utilizing strong organizational and multi-tasking skills.

• Oversaw contracted event contributors, including venues, caterers, musicians, florists, and photographers, which helped build and maintain dependable business relationships.

• Used effective communication skills to ascertain customer needs and wishes, make effective recommendations, uphold the contracted budget, and ultimately facilitate successful events.

Contact this candidate