Chris Fuller

**** ******** **, ********, ***** 78109

Cell: 210-***-****

Email: ad06l3@r.postjobfree.com

https://www.linkedin.com/in/c-michael-fuller

CAREER OVERVIEW

Analytical and solution-focused professional with 20+ years of experience in delivering technical support and resolving end-user issues. Track record of installing, configuring, and maintaining software, hardware, and networks. Focused on system efficiency and sustainability. Seeking to leverage a broad technical background to secure a challenging position in which I can apply my experience managing computer systems to ensure optimal performance.

TECHNICAL SKILLS

SAN/(V)LAN/WAN/NOC Administration

Microsoft SCCM/SCOM

Active Directory Administration

Productivity Improvement

Security Solutions

Systems Installation, Configuration and Upgrading

NOS Patches and Updates

Replication and Disaster Recover (DR)

Cloud Computing

Windows (7/8/8.1/10/11/Server 2003-16 R2)

Virtual Environment (Citrix, Cisco. VMware, vSphere, XenApp)

Familiar with all Apple Devices (Mac, iPhone, iPad, Apple Watch, Air Tag, Air Pods and Apple TV)

PROFESSIONAL EXPERIENCE

Rush Enterprises – New Braunfels, TX

June 2018 – Current

IT Systems Analyst/Administrator

Utilizing ServiceNow (SNOW) Ticketing System

Resolving assigned incidents both escalated and otherwise

Proactively identifies and takes action to resolve the root cause of recurring or chronic problems.

Imaging and deployment of Windows 10/11 machines

Software Deployment with SCCM and Microsoft Intune

Client Monitoring with SCOM

Vulnerability Management with Tenable

Fulfill request for new or changes to existing equipment.

Identify and resolve the root cause of recurring and chronic issues.

Train peers and helpdesk staff in monitoring, routine administrations and troubleshooting

Setting up systems and desktop equipment for conversions, Go Lives and acquisitions.

Under general supervision, provides 2nd and 3rd tier support to end-users for installation, changes and problems related to computers and phone equipment, host and web applications; telecom and messaging services; and voice/data network services

Occasional travel and extended hours, including nights and weekends

T&T Consulting – METC (DHA) – Fort Sam Houston

June 2017 – June 2018

Tier 2 Help Desk Support

Service all branches of military enterprise

Manage Active Directory creating including (AD Users and Computers, DNS, DHCP, Group Policy, OU, File Services, Print Services)

Support Citrix XenApp and XenServer (Farm Administration, Managing Virtual Machines)

Administer Dell Compellent SAN (Managed Storage LUN's, Firmware upgrades)

Monitor Anti-Virus software

Configure and maintain printers.

Design, document and execute maintenance procedures, including system upgrades, patch management and system backups.

Serve as operating system expert (7, 8 and 10), providing technical support for entire enterprise.

Support end users iPhones (email, usage issues)

Use of both Service Now and Remedy Ticketing systems

Inserso – Fort Sam Houston, TX

August 2016 to June 2017

Computer Operator II/System Administrator (P/T)

Monitor and control mainframe for enterprise computer systems with the use of SCCM/SCOM

Managed large, complex environments with various servers across multiple data centers on multiple continents

Coordinate with other teams to support network hardware (firewalls, load balancers and switches)

Troubleshoot software and hardware issues.

Server, Domain and OU Administration.

Maintain and improve system performance and online availability.

Maintain all system and application documentation and assisting personnel with computer problems.

Artech (AT&T) – San Antonio, TX (Contract)

July 2016 to August 2016

Windows Migration Specialist

By appointment received laptops for the purpose of migration to Windows 7

Desk side and remote use of SCCM to image new laptops

Pit Crew IT (MSP) – San Antonio, TX

July 2015 to July 2016

System Administrator

Engineer, implement and monitor security measures for the protection of computer systems, networks and information

Office 365 Admin (Onboarding)

Active Directory Administration (Creating and managing Domains).

Identify and define system security requirements.

Prepare and document standard operating procedures and protocols.

Configure and troubleshoot security infrastructure devices.

Virtualization technologies, VMware and vSphere. Virtualization server for installation and maintenance

Install, configure, create, manage, administer and maintain virtual servers and clients.

Develop technical solutions and new security tools to help mitigate security vulnerabilities.

Automate repeatable tasks; ensure that the company is informed on possible security incidents.

Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancements

Offer Cloud Computing services, storage, backup, replication and disaster recovery (DR

USAA - San Antonio, TX

June 2013 to July 2015

Help Desk Analyst (contract)

Assist all employees with supported software and computing platforms.

Remote support of virtual environments such as VMware and Citrix

Troubleshoot IT related problems from in-house software to hardware.

Receiving, logging and managing calls from internal staff via telephone, email and chat, with the use of proprietary software and ticketing system

Create a positive customer support experience and building strong relationships through deep problem understanding, ensure timely resolution or escalation, communicate promptly on progress, and handle customers with a consummately professional attitude.

EDUCATION

South University Savannah, GA United States

Major: Information Technology Bachelor of Science (B.S.) (Cyber Securities and Digital Forensics)

Minor: Computer Science

CERTIFICATIONS

CompTIA - Health Care IT (HIPPA)

CompTIA - Security + CE

CLEARANCE

Public Trust

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