PAT MOORE

Austin, TX *****

Phone: 210-***-****

Email: ad06kj@r.postjobfree.com

LinkedIn Profile: Pat Moore

PROFESSIONAL SUMMARY

Dedicated IT Professional highly knowledgeable in computer repair and operating systems with a strong desire for growth in the IT Industry. 6+ years of experience in customer service with 3+ years as a Help Desk Technician. Excellent communication skills and ready to help even novice users quickly and rapidly recover from faults, intrusions and losses. Excellent phone demeanor and results oriented with a strong desire to succeed.

● Troubleshooting

● Active Directory

● Ticketing System

● Local & Network Printing

● Migrations, Imaging, Upgrades

● TCP/IP, LAN, WAN, VLAN,

VPN, VOIP, PBX, Wi-Fi

● Microsoft Windows, Mac

OSX, iOS

● Data Privacy

● Microsoft Office 365

● Remote Desktop Utility

● Wired & Wireless Network

● Multiple Antivirus Software

● Linux, CRM, iCloud

EMPLOYMENT HISTORY

The Longleaf Network - Remote Aug 2022 - Oct 2023

Help Desk IT Technician II

● Troubleshooted computer hardware and software issues.

● Automated scripts and send commands through automation software.

● Recommended hardware and software improvement.

● Maintained and configured computer systems and network servers. DAS Health – Remote April 2021 – Aug 2022

Help Desk IT Technician I

● Maintained, analyzed, troubleshooted, and repaired computer systems, software, hardware and computer peripherals.

● Installed and troubleshoot client-side software, updates and network connections.

● Added/removed printers, computer users and Microsoft Office 365 licenses. LeaderQuest – San Antonio, TX Dec 2020 – Feb 2021

Computer User Support Specialist – Training Internship

● Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues.

● Ensured physical security & common attacks while securing the wired and wireless local network.

● Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts.

SWBC – San Antonio, TX Jun 2019 – Nov 2020

Payment Reminder Service Representative

● Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained.

● Strong team player while still providing my individual solutions to critical problems that were faced in the day-to-day operations.

● Processed and scheduled payments via internal transfers, external transfers, debit and credit cards.

● Provided training, guidance, and motivation to excel existing representatives in their position. IBEX Global – San Antonio, TX Jan 2018 – Oct 2018

Help Desk Technical Support Representative

● Identified severity of incidents and logged customer information into the help desk ticketing system utilizing the correct categorization, prioritization, and group assignment.

● Performed remote troubleshooting through diagnostic techniques and pertinent questions to resolve.

● Served as the first point of contact for product support and resolved software errors, sync failures and internet connection problems.

● Diagnosed technical and hardware issues to include networking issues and server failures.

● Troubleshoot Landline phones for businesses and residential addresses regarding no dial tone and general phones issues.

● Troubleshoot television issues such as pixelation, audio and general issues. EDUCATION / CERTIFICATIONS

LeaderQuest – San Antonio, TX Computer User Support Specialist Feb 2021 ITIL, A+, Network+, Security+

REFERENCES

Available upon request.

Contact this candidate