Professional Summary

Information Technology Program Management Leader with demonstrated experience in financial services, banking and capital markets, healthcare services, telecom, airline, hospitality, and information technology industries (all federally regulated). Proven ability to develop, manage, and monitor complex programs with strong attention to detail, including coordination of deliverables, resources, milestones, and success metrics tied to business plans. Highly adaptable in managing and achieving programs within budget and in a timely fashion. Excellent communication and interpersonal skills with a reputation for building effective and efficient cross-functional teams, business relationships and collaboration at all levels.

Core Competencies

Project/Program Management

System Development Lifecycle/ Infrastructure

Team Agile Transformation

Vendor risk assessment on-boarding

Tools: Smartsheet, Tableau, Clarity, Jira, Confluence, ServiceNow, SharePoint.

Mergers & Acquisitions Due Diligence & Integration

Cybersecurity & Data Protection Program

SOC I/II (SSAE 18)/PCI, SOX

Key Accomplishment & Highlights

IT Program Manager of a company spin-out

Global ERP implementation and IT modernization Projects

Project Manager for M&A cybersecurity & IT due diligence and IT integration program

Program Manager for Cybersecurity and Data Privacy Training Program

Professional Experience

Greenbridge LLC, Cleveland, OH)

IT Director- Program Management 11/2022 – Present

Establish, implement, and oversee business technology, digital transformation, cybersecurity initiatives.

Key Accomplishments:

Manager for M&A cybersecurity due diligence program

Program Manager for Cybersecurity and Data Privacy Training Program.

Regular meeting cadence with the CIO, CISO, Compliance Officer and Internal Audit around and reporting using Tableau.

Implemented cloud first as a strategy and conducted a transformational program to migrate all on premise applications to AWS cloud platforms.

Managing IT Infrastructure projects for modernizing IT infrastructure, and technology portfolio.

Worked on relaunching and implementing IT policies, procedures, and standards.

Prioritize and drive deliverables across the integration teams.

Be the Face of Security Mergers and Acquisitions at Client by building strong relationships within Client Security, Legal, Product, Sales, Privacy, and engineering team/s.

Identify opportunities and implement improvements to the M&A process and effectiveness.

Implemented MDR (Managed Detection and response) through the CrowdStrike Flacon suite.

Management of Vulnerabilities and patches through Intune and Qualys

Vendor assessment for Privileged access solutions, piloting, and implementation.

Implemented Amazon AWS Call connect and integration with Salesforce, ERP and Snowflake.

Organized and facilitate Solution demos.

Toyota – Plano, Texas

Technical Program Manager- Security 11/2021 – 10/2022

Key Responsibilities include:

Owned project timeline and was responsible for team’s delivery against that timeline.

Ensure alignment of team members and forward progress

Ran focused meetings for the team, including daily Agile Scrum Standups.

Assessed project risk potential and discovered potential problems before they occur.

Persuaded and influenced others through communication and diplomacy skills; and negotiated with external parties.

Applied a proactive approach in routinely tracking the project participant progress against project goals.

Led and taught the use of good project management practices.

Managed relationships with, and delivery by, vendors and/or suppliers.

Analyzed financial status by collecting, monitoring, and studying data, and recommending actions.

Provided project status to Senior Leadership team.

CITI Bank – Dallas, Texas

Senior Technical Program Manager/Director 10/2021 – 04/2022

Key Responsibilities include:

Drove the analysis of complex sets of data and business processes with limited guidance.

Independently thinking through and analyzing solutions to problems and developing initial hypotheses, frameworks, and methodologies.

Supported all phases of programs and driving execution and delivery.

Owned the preparation of communications for sponsors and senior stakeholders regarding hypotheses, analyses, and project outcomes.

Worked with all stakeholders to ensure compliance with regulatory and control requirements.

Managing budget and financial reporting.

leveraged SAFe best practices to align 6-8, cross functional Agile Release Trains (ARTs)

Created an integrated roadmap with dependencies and PI cadence meet me points.

Ensured release trains alignment and communication.

Collaborated with stakeholders, escalated impediments, helped manage risk, and drive relentless improvement.

Interacted with various levels of the organization and provided support for multiple Release Train Engineers as an Uber RTE (unlike the RTE where the primary focus is on the Agile Release Train).

Worked closely on a day-to-day basis with their RTEs and Enterprise Architects to understand epics & features and drive solution train delivery 9) champion and foster project change management.

Salesforce – Dallas, Texas

Technical Program Manager/Director 06/2021 – 10/2021

Key Responsibilities include:

Heavily business focused, communicating with all stakeholders for effective, stakeholder management and relationship building.

Partnering with product managers and owners managing the entire product SDLC from inception to completion in an Agile environment.

Dealing with business and C level executives, for reporting tracking and needed escalations.

Steering Program Execution & Governance while managing Budget, Risk/issues, and vendor partnerships.

Identifying and communicating opportunities to improve efficiency or effectiveness of work group processes and practices.

Building relationships and leveraging other experts across the organization, vendors, and peers to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.

Exercising independent judgment in methods, techniques, and evaluation criteria for obtaining results.

Bringing coordination among groups and cross functional teams on Program delivery.

AFLAC Insurance – Remote, Texas

Technical Program Manager 04/2021 – 07/2021

Key Responsibilities include:

Working directly with stakeholders to understand and execute designs according to the business goals and user needs, for customization and implementation of PMO governance tool.

Working with team to develop design delivery plan and schedule.

Anticipating and mitigating potential risks to the project in relation to design and delivery

Wireframing, prototyping, and review/testing

Coordinating with developers to ensure technical feasibility.

Creating annotated mockups and providing assets for developers

Providing quality assurance in relation to design and usability.

Beneficient LP – Subsidiary of GWG Holdings Inc. (NYSE: GWGH), Dallas, Texas

Program Manager- Portfolio Director 04/2020 – 04/2021

Key Responsibilities include:

Work under supervision of the CISO to manage the Cybersecurity and Data Protection Compliance Program.

Consult with IT and security staff to ensure that security is factored into the evaluation, selection, installation, and configuration of hardware, applications, and software.

Design, coordinate, and oversee security testing procedures to verify the security of systems, networks, and applications and manage the remediation of identified risks.

Participate in the review of SOX controls as part of self-assessment process.

Working on Salesforce integration to other propriety AWS cloud applications.

Support vendor on-boarding and develop vendor risk assessment process.

Develop Micro Services to support functions enabling application integrations in the AWS Cloud.

Managed Release and Change Management.

Implement Vulnerability and Patch management tools.

Implement Mobile solution offering for company owned and bring your own devices.

Measure program/project performance and reporting using appropriate tools and techniques.

Coordinate internal resources and third parties/vendors and assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

Manage cross-functional Development teams for AWS Cloud implementations.

Estimation, Forecasting and budget tracking.

Hilton Dallas, Texas

Program Manager 06/2019 – 10/2019

Key Responsibilities include:

Managed schedules and risk to projects that impacted the social platform Sprinklr adoption.

Managed On-boarding Hilton properties and affiliates to Sprinklr.

Managed project scope and process improvements.

Managed data integration programs and data security controls.

Managed the Salesforce customization program.

Introduced PMI practices and process improvement for efficiency across projects.

Reported on Key performance indicators and health indicators of the program.

Developed future integration road map for enterprise tools.

Engaged and facilitated integration efforts and in-depth scope discussions among stakeholders.

Owned and managed testing key functionality during pilots, including defect resolution.

Charles Schwab, Westlake, Texas

Program Manager 01/2019 – 05/2019

Key Responsibilities include:

Managed SDLC of Rep Order Platform with API integrations and Microservices for enterprise-wide integration.

Validated financial forecasts, cost assumptions, and provide on-going reconciliation of resources and other related project expenditures.

Defined and tracked project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.

Risk Management while applying operational risk framework and disciplines primarily in the banking industry

Participated in reviewing and assessing the Consumer Lending Risk and Control Self-Assessment (RCSA) environment through Quality Control (QC) activities.

Sabre, Westlake, Texas

Program Manager 05/2017 – 12/2017

Key Responsibilities include:

Worked as a Program Manager in the Enterprise Technology Operations delivery team. Projects had stalled due to roadblocks and absence of Project management. Brought the projects back on track with plan completion and removal of major roadblocks to meet milestones.

Successfully managed the upgrade of Cloud ERP tool ServiceNow and CMDB data integrity program.

Improvised team to onboard Rally for Agile Project Management while coaching Agile Methodology.

Established the cadence for effective project reporting and created executive reports.

Nurtured team playing spirit among the project teams and established a communication plan.

Identified the risks and devised a mitigation plan for monitored risks.

Managed Data Center Migration.

Dell Inc, Plano, Texas

Principal Program Manager/Director 08/2015 – 03/2017

Key Responsibilities include:

Managed fast-paced cybersecurity program related to customer data protection.

Managed the re-architecture of the e-commerce portal and implemented the Hybris Platform.

Managed the engineering delivery teams for development of security applications for iOS & Android.

Supported and managed the implementation of People Soft ERP.

Introduced agile framework to the engineering teams as an Agile Coach and Mentor.

Aligned the operations and product engineering on SLAs and costs associated with the defined infrastructure platforms and services.

Facilitated implementation of best architectural practices by engaging with architects on solution and gained approval from business on technical layout/design.

Successfully on-boarded development teams and established training material teams on agile adoption.

Certified existing solutions through NIAP (Protection Profile), FIPS (Federal Information Processing Standards for Crypto library).

Monitored SDLC and delivered state of art million-dollar policy driven solutions in the Cloud.

Fidelity Investments, Southlake, Texas

Senior Technology Manager/Financial services 08/2011 – 12/2014

Key Responsibilities include:

Program Manager in the PMO using the tools to lead and manage multiple projects.

Initiated and implemented BI tools (Tableau) with multiple views of data for richer insight and visualization for effective strategy making.

Headed the provisioning of Physical/Virtual infrastructure need for migration of Oracle ERP Cloud offering.

Managed the timely implementation of Oracle e-Business Suite.

Illustrated program/project health by executive reporting of key KPI’s through Tableau dashboards, Sprint burn-down and burn-up charts and other progress metrics.

Managed Data Center Migration program with-in allotted program schedule.

Successful completion and on-time delivery of Accounting and Pricing Services solutions (APS) including requirements gathering, development, testing and deployment of applications.

Managed global delivery teams for a multi-year, multi- million-plus migration program of retail mutual funds to the new accounting platform.

Vizient (Formerly Novation), Irving, Texas

Senior Project Manager/Health services 04/2011 – 07/2011

Key Responsibilities include:

Managed vendors for materializing scope and on time delivery and brought project on track.

Implemented the Hybris ecommerce platform with Endeca Search engine.

Supported and managed data migration from the old to new platform.

Developed executive reports for communications and project health tracking.

Enabled improved user experience/search optimization by helping create user centric designs and wireframe.

Led the effort in selection and implementation of web publishing tools.

Implemented web analytics and reporting for the program.

Managed development of Intranet site for troubleshooting and customer support.

Southwest airlines, Dallas, Texas

Senior Analyst/Project Manager/Airline services 12/2008 – 03/2011

Key Responsibilities include:

Managed assessment of e-commerce applications and network to comply with PCI standards, IT SOX compliance and ASDI Standards.

Remediated and recommended system improvements for PCI compliance and assisted in the identification, definition and planning of remediation efforts.

Prepared and reviewed documentation for auditors.

Mentored teams to develop secure applications in-line with the security guidelines from PCI.

Established process improvement strategies for making secure J2EE applications.

Managed analysis and development on contract improvements for crew Scheduling solution.

Education & Training

Advanced Computer Security Program (in-progress), Stanford University, United States

MBA in International Business, Helsinki Business School, Finland/ Asian Institute of Technology, Thailand

MSc in Economics, Quaid-e-Azam University, Pakistan

Bachelors of Arts in Economics and Statistics, Jinnah College, Pakistan

Certifications

PMI - Agile Certified Practitioner (ACP)

Project Management Professional (PMP)

Project Management Certificate Program Southern Methodist University, United States

Contact this candidate