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Customer Service Fiber Optic

Location:
Plantation, FL
Posted:
November 15, 2023

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Resume:

SENIOR TECHNOLOGY EXECUTIVE

Fast track senior technology leader with a wealth 35 plus years of experience driving best-in-class operations and service provisioning for major telecommunications carriers and cable TV service providers worldwide. Proven tracking record for optimizing the customer experience through the delivery of highly reliable, scalable and performance driven networks aligned to customer strategic requirements. Spearheaded and executed innovative management approaches and methodologies that saved millions of dollars and assured rapid delivery of high quality services on time and within budget. Formed and managed cohesive, multi-skilled teams across more than 10 countries simultaneously. Strong leadership and exemplary team building, communication and problem solving skills. Fluent in Spanish and English.

Core Competencies

Program management

Contract negotiation

Revenue & Profit Growth

Contract administration

General management

Multidisciplinary teams

Staff leadership

Network deployment

Corporate operations

Fiber optic networks

FTTH/GPON /SDH/SONET

Network operations

Business management

Emergency response planning

Budgeting

Emergency management

Major Achievements

Lead the construction in excess of 15,000+ miles of fiber optic outside plant and telecommunications network contracts valued in excess of $800 Million.

Built and lead the operations of 12 telecommunications facilities, including 6 submarine cable stations and 6 major telecom facilities valued in $150 Million.

Managed over 400 plus multidisciplinary professionals in over 10 countries.

Designed and built over 1.8 MM Home Passed FTTH networks

PROFESSIONAL EXPERIENCE

FASTWYRE 2023 to Present

Fiber Internet Provider

Vice President Out Side Plant Engineering & Construction

Head of OSP Engineering and the construction organizations.

Louisiana, Texas Alabama, Nebraska, Missouri and Alaska markets undergoing FTTX designs & construction.

Member of the executive management team leading the Federal and states Grants programs to build rural fiber optic networks and bandwidth enhancement in excess of $400M.

METRONET 2022 to 2023

Fiber Internet Provider

Florida Regional Senior Director Fiber Optic City Build

Leader of multiple Out Side Plan teams for Fiber Optic City Builds .

Florida market undergoing construction: Palm Coast, Flagler Beach, Bunnel, Ormond Beach, Daytona Beach, South Daytona, Holly Hill, Port Orange, Altamonte Springs, Apopka, Ocoee, Winter Garden, Forest City, Clarcona, Lockhart, Wekiwa,

Managed the team that performed the city build, underground and aerial fiber optic construction, splicing, testing, equipment installation and network turn on, FTTH, FTTX, GPON, NPON

Approximately 200K Passes, 160 million investment.

ANDEAN TELCOM PARTNERS 2019 to 2022

Shared Communications Infrastructure Provider

Chief Technology Officer/Regional Director Fiber Optics

Organized and managed the FO Business Unit in Chile, Colombia and Peru.

Negotiated various contracts with large telecom operators such as Telefonica, Entel, GTD, VTR, Direct TV and Tigo.

Led the team that performed the network design, engineering and deployment of terrestrial fiber optic networks, including FTTH, FTTX, GPON, NPON and Small Cells for over 10,000 miles.

Built 1.1 Million Home Passed in Colombia, 265,000 in Chile and 100,000 in Peru.

CROWN CASTLE 2018 to 2019

Shared Communications Infrastructure Provider

Fiber Deployment Senior Project Manager

Responsible for the deployment of underground fiber optic interconnection network for 710 small cell sites for the TMUS 2000 program.

FIBERLITE GROUP LLC, Florida, USA 2015 to 2018

Telecommunications Consulting and Business Development; Central America, South America and the Caribbean.

Founder/Chief Technical Officer.

Directed network design, project and construction management, terrestrial fiber optic networks, including FTTH, FTTX, GPON, EPON and Small Cells for the Caribbean; North, Central and South America. Quality Control Assurance and leader on fiber optic special solutions.

Designed a FTTH/GPON network of 100% customer coverage in Grand Cayman.

Program Director on the installation, testing and Quality Assurance of a 100% penetration FTTH/GPON network in Bermuda.

Technology Consultant for K-Net, Korean micro duct manufacturer.

CABLE & WIRELESS NETWORKS, Miami, Florida, USA 2007 to 2015

Telecommunications solutions provider serving Central America, South America and the Caribbean.

Vice President, OSP Fiber Optic Design & Construction, Telecom Special Projects.

Led the team of 200+ specialists on network design, project and construction management of FTTH/FTTX and wireless networks in Colombia, Peru, Central America, and the Caribbean. Held direct responsibility for all OSP and wireless construction contracts negotiation. Lead relationship with vendors and contractors. Established and coordinated Quality Control teams, developed OSP standards, material and equipment homologation process, as well as industry practices. Managed special network solutions for high sensitive customers such as worldwide financial institutions.

Managed the built of a $8+ Million USD FO submarine cable landing station in Boca Raton and terrestrial fiber optic accesses.

Lead the design and build terrestrial underground and aerial FO Networks in Panama, Guatemala, Honduras, Dominican Republic, Puerto Rico, El Salvador, Colombia, Peru valued over $200 Million USD.

Built and managed the team responsible for the operations and maintenance of the Fiber Optic Network.

GLOBAL CROSSING, Miami, Florida, USA 2003 to 2007 Telecommunications solutions provider serving 300 cities in 31 countries.

Director of Network Operations/OSP, Mexico, Panama, Colombia, Peru and Venezuela.

Responsible of network operations and maintenance of a $400 Million USD valued telecommunications infrastructure, keeping OPEX at a minimum and helping generate $10 Million USD in monthly revenue. The network comprised 12 buildings, high hierarchy network elements (SDH, Sonet, DWDM), 2,000+ miles of fiber optics outside plant, and 18,000 miles of FO submarine cable connecting customers across the Northern region of Latin America (Mexico, Panama, Colombia, Venezuela, Peru and Miami, Florida USA). Key areas of responsibility included short/long-term planning, network growth, upgrades, budgeting, construction and implementation. Lead a global team of 50+ employees and 100+ contractors responsible for managing, monitoring and improving network infrastructure and operational capacity to assure network availability, and maximize corporate profitability.

Maintained network uptime at 99.9% (reliability) capacity with limited resources, budget and staff.

Strongly influenced for the savings of more than $5 Million over a 5-year period following Chapter 11 filings by reducing major costs and renegotiating service contracts.

Sustained Network availability with no major outages, repaired cable cuts in record time and re-routed customer circuits to avoid service interruption. Played a key role in securing major contracts with Nextel, CAF, Convergia, Latin American Nautilus, ICE/RACSA Costa Rica, CVG Telecom, NetUno, Intercable, Telmex, Supercable, BellSouth, Dante, Telefonica, and Centennial.

Received several company awards under the EDGE Program for “Outstanding Achievement.”

Formed quick response teams in all countries that reduced cable cut incidents from an average 20 per year to 10 per year; expedited response time from 4 hours to 2 hours and lowered Mean Time to Repair by 12 hours.

GLOBAL CROSSING, Miami, Florida, USA 1999 to 2002 Telecommunications solutions provider serving 300 cities in 31 countries.

Regional Director Network Deployment: Venezuela, Colombia, Perú, México, Panamá.

Managed the planning, design, and construction of telecommunication facilities and fiber optic submarine/terrestrial outside plant. Held direct responsibility on construction contracts for over $200 Millions. Negotiated and prepared multiple contract documents for construction, equipment supply/installation, network configuration, and construction permits. Supervised and evaluated a team of over 100 employees. Company liaison with Alcatel, Lucent, Bestel, Impsat, ISA and various government agencies.

Responsible for the construction of 3 submarine fiber optic cable stations, 4 large telecommunication facilities and over 500 miles of terrestrial FO OSP.

Spearheaded an improved construction methodology for expedited construction and installation of fiber optics networks.

NETUNO/CABLETEL, Caracas, Venezuela 1999 International telephone, Television and Internet service provider

Network Operations Manager: Venezuela

Led a team of 40 IT/IP professionals and 200 subcontractors supporting HFC/wireless network operations. Established technology policies and strategies to optimize customer satisfaction and assure network reliability, functionality, and performance. Administered a $100,000 USD annual budget and was responsible for network operation.

The team completed all repairs within a window of 8 hours and minimum impact to customers.

Organized and coordinated contingency teams to solve quickly and efficiently network problems, resulting on significant budget savings.

TRILOGY COMMUNICATIONS INC. Pearl, Mississippi, USA 1997 to 1999

Manufacturer of advanced technology coaxial cables for CATV, Cellular, PCS, Paging and Networking applications worldwide.

Latin America Sales Director, All Latin America countries including Brazil

Formulated and implemented sales strategy to maximize revenue growth and competitive positioning in the Latin American market. Trained and directed a group of 4 sales employees and a network of local distributors in 9 countries. Organized and conducted several technical seminars to improve dealer/staff product knowledge and sales performance. Achieved $9 Million USD in sales ($4 Million over quota)

SUPERCABLE C.A., Caracas, Venezuela

National cable television and telephone services provider.

Project / Construction Manager, 1996 to 1997

Developed and constructed 20 new projects and market areas to increase the reach of cable TV services to residential customers through a combined fiber optic and coaxial cable network. Supervised a crew of 300 maintenance and construction personnel, a fleet of 40 vehicles and construction machinery.

Trenched over 1,000 miles of FO and coax cable network connecting more than 300,000 homes.

LUCENT/AT&T, Caracas, Venezuela

Leading international telecommunications services provider.

National Construction Manager, 1994 to 1996

Completed a 200-mile long haul between the cities of Valencia and Barquisimeto 2 weeks ahead of schedule through a team of 10 direct employees and 200 subcontractors.

Saved the company nearly $1MM by creating and implementing innovative construction techniques.

PROYECTOS AMG C.A. / DEOIN C.A., Caracas, Venezuela

Regional Construction Company specializing in telecommunication and OSP infrastructure development.

Project / Construction Manager, 1985 to 1994

Built 6 major telecommunication complexes and 15 small buildings.

Constructed a long haul fiber optic cable on time despite challenging mountain terrain.

Instrumental in the company’s nomination as “The Best Construction Company Contracted by CANTV. “

EDUCATION

General Engineering – IDAHO STATE UNIVERSITY, Pocatello, Idaho, 1980 to 1982 extracurricular course

Civil Engineering – UNIVERSIDAD CENTRAL DE VENEZUELA, Caracas, Venezuela, 1976 to 1979, Bachelors

CERTIFICATES

Executive Project Management – Florida Atlantic University, Boca Raton, Florida

Project Management Professional (PMP) – Project Management Institute (In process)

Certified Fiber to the Home Professional (CFHP) – The Light Brigade – FTTH Council

PERSONAL

United States of America Citizenship

French Citizenship

SPECIAL SKILLS

OTDR Bidirectional testing

Optical power budget calculation and testing

FTTH Installation Quality Standards

ITU and IEC Standards

ISO 9000 training

FTTH/GPON/NGPON/EPON design, implementation and testing

SDH/SONET Network operation

Survival techniques instructor

Helicopter rescue techniques instructor

Search and rescue operations

Paramedic

Rock climbing and mountain rescue techniques

Ski diving

Scuba diving

Paragliding



Contact this candidate