Accounts Receivable Collection Specialist

ANNETTE SANTIAGO

929-***-**** ad06jn@r.postjobfree.com

WORK EXPERIENCE

Senior Collection Specialist May 2022 – Present

Champion Elevator

Maintain and monitor customer receivables by portfolio/building sites 2000+ accounts

Manage AR, Collections, Calls to landlords/private residence

Manage affidavits, and lien waivers

Perform follow up calls on past due accounts, non-payment, and delayed payment

Investigate and resolve customer queries

Record all customer correspondence, document repayment plans and special payment arrangements to maximize revenue and retain customers Collection Specialist/Accounts Receivables February 2020 – May 2022 The Par Group Lynbrook, N.Y.

Maintained and monitored accounts receivable/customer files of 1000+ accounts

Managed AR, collections, affidavits, and lien waivers

Performed follow up calls on past due accounts, non-payment, and delayed payment

Investigated and resolved customer queries

Recorded all customer correspondence and documented repayment plans and special payment arrangements to maximize revenue and retain customers Accounts Receivables/Collection Specialist March 2017 – January 2020 PJ Mechanical. New York. NY

Managed billing, collections and reconciliation for 500+ accounts

Performed follow up calls on past due accounts, non-payment and delayed payment

Maintained accounts receivable customer files and investigate customer queries Collections Specialist February 2015 — November 2016 Coloredge. New York. NY

Responsible for 400+ accounts including Madison Square Garden, Barclays Center, Giorgio Armani etc.

Managed cash applications, account reconciliations, chargebacks, and credit invoices

Collected payments on B2B accounts

Provided a monthly report on the status of each customer's Aged Trial Balance

Recorded all customer correspondence, documenting repayment plans and special payment arrangements to maximize revenue and retain customers Annette Santiago

Advertising Sales Classifieds/Retail Dept January 2011 — June 2014 Executive Sales Assistant/Collections January 2000 — December 2010 El Diario La Prensa. New York. NY

Oversaw, identified and resolved all A/R and A/P established

Created and updated credit limits - Assisted a sales team of 6 editing advertisements

Reviewed daily orders on credit holds and account releases

Generated revenue data spreadsheets in compliance/budget for the digital department

Organized and scheduled daily orders via the CNI and PBS AdDesk systems

Processed affidavits with preprints for prospective clients

Coordinated status reports conserving a proficient system used to monitor all orders

Translated/proofread advertisements to ensure proper punctuation before final print Executed pending orders and promoted potential sales

Ensured accurate and timely processing of newspapers accounts receivable

Processed and performed adjustment to invoices

Accounts Receivable Clerk October 1998 — May 2000

Photobition. New York. NY

Corresponded with vendors and internal/external customers 100+ calls per day Reviewed and processed all payments and invoices

Performed administrative activities and staff development PROFESSIONAL SKILLS

Fluent in English and Spanish

Expert in Microsoft Word, Excel, PowerPoint, and Outlook

Proficient in Compendium, Admax, DTI software, Viewpoint and SAGE

Exceptional customer service

EDUCATION

Business Certification Graduated May 1995

Sutton Business School, Brooklyn. New York

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