Little Rock Customer Service
Resume:
H
Van Heath
ad06jk@r.postjobfree.com
Benton, AR 72019
SUMMARY
Driven District Manager with knowledge and experience to guide and direct multiple C-stores across Little Rock and North Little Rock Arkansas. Successful background with great focus on service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
SKILLS
Compliance Monitoring
Territory Management
Revenue Generation
Workforce Development
Leadership Development
Operations Oversight
Financial Management
Business Development
Budget Management
Staff Recruiting
Team Building Practices
Budget Preparation
Leadership Skills
Vendor Management
Staff Development
Conflict Management
Team Leadership
Budgeting Skills
EXPERIENCE
District Manager
Little Rock, AR
BHT Investment Company / Jun 2022 to Current
Communicate updates regarding changes in corporate policies or procedures down through store level employees.
Develop and implement district-wide sales strategies to increase revenue and market share.
Conduct regular store visits to ensure compliance with company policies, standards, and regulations.
Conduct Cash and Inventory Audits.
Conduct safety and compliance checks.
Evaluate sites and implement anti-high shrink measures.
Conduct P & L reviews and make adjustments as necessary
Work closely with our DSD vendor partners
Manage all personnel matters within the district including recruitment, onboarding, performance reviews, disciplinary actions.
Resolve customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Monitor local market conditions to determine competitive trends and adjust strategies accordingly.
Ensure that all stores met their monthly targets by providing guidance and support as needed.
District Manager in Training
North Little Rock, AR
Murphy USA/ Jan 2022 to Jun 2022
Conducted orientation and training sessions for new employees.
Developed district plans to meet sales goals and objectives.
Monitored store performance, analyzed data and developed strategies to improve operations.
Evaluated staff performance and provided feedback on areas of improvement.
Identified customer service issues in stores and implemented corrective action plans.
Met regularly with store managers to discuss business opportunities and challenges.
Store Manager
North Little Rock, AR
Murphy USA./ Jun 2016 to Jan 2022
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Developed strategies to maximize sales and profitability.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Analyzed financial data to identify areas of improvement.
Maintained accurate records of employee performance reviews.
Created weekly work schedules for store personnel.
Performed regular price checks to ensure competitive pricing.
Assistant Store Manager
Benton, AR
Walmart Stores,INC/ Nov 2010 to Jun 2016
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Organized weekly meetings with department heads to review progress on key objectives.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
EDUCATION AND TRAINING
High School Diploma
Benton High School May 1995
Benton, AR
Business Management
Pulaski Technical College
Little Rock, AR
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