I desire an entry level position as a pharmacy technician, within your company, with

potential for advancement in the future. I am licensed with the State of Michigan since June 2016 as a Pharmacy Technician. My license number is 530-***-****. It expires on June30, 2019.

Pharmacy Techincian

Meijer, Belleville, MI

06/2016 to Present

I am a pharmacy technician in the Meijer Pharmacy. I am responsible for taking inbound calls in a high volume call center assisting patients/customers with their medication needs. I assist with refills, verify copays, assist with contacting the physician for new prescriptions and also checking on prior authorizations for approval. EXPERIENCE

Henrietta Williams

8245 Valley View Circle Apt 131B

Westland, MI 48185

313-***-****

ad06jg@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I have excellent customer service skills. I am experienced in handling escalated calls. I have order processing experience via phone, fax and e-mail, suggestive selling and a strong ability to multi task. I very familiar with the HIPAA laws and I have been in customer service for over 15 years.

OBJECTIVE

Customer Service Representative

Minacs, Farmington Hills, MI

07/2012 to 10/2016

I am responsible for taking inbound calls in a call center environment, for Consumers Energy. I retrieve customer information, inform them of their account balance, enroll them in payment plans,appliance protection plans and give them information on how to restore their service and how to keep their service from being disconnected. Customer Service/Data Entry

Personnel Unlimited, Warren, MI

11/2011 to 02/2012

I was responsible for taking inbound calls and making outbound calls to, customers and vendors. I entered invoices that were to be billed to customers, monitored open orders, confirmed ship dated and tracked packages through the UPS order tracking system. I communicated delays and problems with shipments and I contacted vendors to confirm pricing and updated the cost in the computer system. Customer Service Representative

Express Scripts, Farmington Hills, MI

09/2007 to 01/2010

I was responsible for taking inbound calls, in a high volume call center environment, for a mail order pharmaceutical company. I placed refill orders for the retirees of the State of Michigan. I am familiar with Medicare Program and the HIPAA guidelines. I verified insurance information, maintained and updated patient information. I researched patients claims and informed them of their co pay for their medications. I used the computer system to access and retrieve data. I also advised the patients on how to save money on their medications, by offering generic alternatives.

Housekeeping Aide

Detroit Medical Center - Hutzel Hospital, Detroit, MI 05/2007 to 02/2008

I was responsible for the cleanliness, of the hospitals, conference rooms, patients rooms, emergency rooms and hallways. I cleaned bathrooms, emptied trash, mopped floors, cleaned hospital beds and dusted.

Customer Service Representative

Broder Bros., Plymouth, MI

12/1997 to 07/2006

I was responsible for accurately processing customers orders, for a mail order catalog company, via phone calls, e-mail and fax, in a call center environment. I entered catalog purchases, updated the customers account and I verified any open invoices. I handled any inquiries in regards to the customers account, I also was capable of tracking the customers orders once they were shipped. I made outbound calls on order shortages and missed shipped orders. I also made outbound calls soliciting the Broder Annual catalog to existing customers.

EDUCATION & TRAINING

60 credits, Education, Wayne County Comm College, Detroit MI, 3 year(s) CERTIFICATES & LICENSES

Pharmacy Technician, MI

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