Food Service Operations Manager
Resume:
Vicki Gregg
ad06jf@r.postjobfree.com
Professional Summary
Operations manager offering over 30 years’ experience with business optimization and tactical business leadership. Offers experience overseeing functions including budgeting, forecasting, daily operations and contract negotiations in the Food, Transportation and Retail industries. Success driven leader able to inspire relationship building between vendors and employees and overall success of the organization.
Professional Experience
Yale New Haven-Greenwich Hospital
Food Service Lead 2023-Present
Managing staff to serve patients nutritional and exceptional quality meals.
Oversee the retail side operations in the café which consists of customer service, menu planning, verification of POS and cash handling.
Inventory specialist responsible for all aspects of food and supply ordering from vendors for Patient Service, Retail, and Catering.
Thompson Lock & Supply
Operations Office Manager 2022- 2023
Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business.
Operational lead on scheduling locksmiths, planning services, routing drivers, and shipping/receiving.
Key point of contact for domestic and international large retail clients and private interests.
Support General Manager and Company Owner on a daily basis.
Town of Greenwich; Greenwich Board of Education
Transportation Manager 2017- 2022
Optimized performance and profitability through negotiation & execution of $9.7 million contract.
Forecasted budgets through monthly reports and updates to the P&L statements.
Maximized efficiency of transportation network of over 29 schools through routing upgrades and network updates, leading to cost savings benefits.
Food Service Manager 1993-2017
Oversaw food service operations consisting of a staff of 120 union employees throughout 15 schools, Town Hall, and Central Office
Ensured staff schedules were created to create efficiency within the network.
Lead optimization efforts in upgrades and new designs for existing kitchen & dining facilities.
Implemented roll out for a new ADP Payroll System for 1300 employees, included training and facilitating employee time management.
Managed warehouse, inventory and food/supply purchasing for the entire Food Service Program.
Dunliq Inc
Trainer/New Store Opener 1991-1993
Contracted to lead implementation of new location opening for a new Roy Rogers restaurant.
Key contact in training new staff on the restaurant’s operational procedures including POS system, new kitchen equipment and restaurant policies.
Education
Pace University- Bachelor of Business Administration, Business Management
University of New Hampshire- Associate of Applied Science, Hotel and Restaurant
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