Supply Chain Customer Service
Resume:
D
Michael DeGroat
ad06iq@r.postjobfree.com
Tampa, FL 33607
SUMMARY
Detail-oriented Distribution Manager recognized for superior service in the logistics Industry. Proven skills in supply chain management and operational excellence. Hardworking and organized with expertise in th area of Transportation and Distribution management, Offering 35 years of customer service success.
SKILLS
Cost Reduction
Delivery Fleet Management
Safety Protocol
Staff Management
Document Flow Coordination
Federal Regulations
Performance Management
Order Management
Operational Management
Operational Oversight
Territory Management
Strategic Development
EXPERIENCE
Distribution Center Manager
Kuehne&Nagel/ Jan 1989 to 20004
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, environmental policies, or government regulations
Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design
Prepare and manage departmental budgets.
Operations Manager
S.P. Richards/ Jan 2004 to Jan 2012
Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
Developed key performance indicators to measure effectiveness of operational processes.
Terminal Manager
Unimark Trucking/ Jan 2013 to Jan 2018
Managed daily operations of the terminal, including staff scheduling and inventory management.
Developed safety protocols to ensure compliance with OSHA regulations and company policies.
Monitored customer satisfaction levels through regular surveys and feedback sessions.
Supervised staff performance by conducting regular evaluations, providing feedback, and taking corrective action when necessary.
Logistics Manager
VASCOR LTD./ Jan 2018 to Jan 2023
Managed regional operations including inventory control, staffing levels, logistics, customer service.
Trained staff on product knowledge, customer service techniques, sales strategies.
Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
Monitored team progress towards achievement of goals and objectives set forth by executive management.
EDUCATION AND TRAINING
United States Air Force Transportation and Supply Chain School
Chanute, IL
Academic Diploma
Kenwood High School
Baltimore, MD
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