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AYANNA KNIGHT

Experienced Professional

Location: Phoenix, AZ

Phone 480-***-****

E-mail ad06hp@r.postjobfree.com

Proven Manager excelling in team coordination and financial management, offering outstanding leadership and program management expertise, coupled with a Friendly and adaptable approach.

Skills

Business development and planning

Excellent

Analytical problem solver

Excellent

Relationship building and management

Excellent

Human resources knowledge

Excellent

Work History

Oct 2015 -

Nov 2022

SALES MANAGER

Freedom Mortgage Corporation, TEMPE, AZ

• Spearheaded the development of high-performing teams, specializing in originating residential mortgage loans for a diverse clientele across the nation. Delivered continuous coaching and constructive feedback to drive exceptional business outcomes.

• Demonstrated a consistent track record of surpassing annual sales goals and revenue targets by 10% or more year over year.

• Committed to proactively identifying and swiftly addressing operational challenges, thereby minimizing risk and providing effective solutions for customers. Maintained strict adherence to company metrics and production standards.

• Conducted regular team meetings to reinforce objectives and expectations while ensuring compliance with company policies and procedures.

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• Cultivated an ethical and positive working environment that significantly reduced turnover rates and fostered high employee retention rates. Oct 2006 -

Oct 2015

BRANCH MANAGER

ONEMAIN FINANCIAL INC, PHOENIX, AZ

• Successfully oversaw the operations of a local consumer lending branch office, consistently achieving results that were in alignment with the company's strategic objectives.

• Prioritized the delivery of an exceptional client experience, fostering client loyalty and satisfaction while achieving outstanding business outcomes.

• Formulated and executed comprehensive sales plans, closely aligned with corporate objectives and priorities, effectively achieving targeted sales goals.

• Enhanced sales performance and customer loyalty by implementing and managing incentive programs that motivated the team to excel.

• Demonstrated the ability to forecast market trends and recommended data- driven improvements based on rigorous financial risk analysis.

• Developed and executed strategic initiatives to cultivate and expand sales among existing customers, resulting in a substantial increase in annual sales figures.

Jan 2005 -

Jan 2006

CALL CENTER SALES MANAGER

InPULSE RESPONSE GROUP, MESA, AZ

• Directed a team of over 150 employees, responsible for the recruitment, training, and fostering of professional development among staff members.

• Spearheaded the implementation of streamlined systems and procedures to drive sales growth.

• Conducted performance assessments against established goals, executing tailored development plans as needed to enhance team performance.

• Facilitated regular staff sales meetings to strategize on development initiatives, share best practices, and identify opportunities for process enhancements.

Education

Aug 1989 -

May 1991

Some College (No Degree): Business Administration and Management Arizona State University – Tempe

Software

Microsoft Office, including Visio

Excellent

Google Workspace

Excellent

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SalesForce

Excellent

SAP Workflow

Excellent

Certifications

Licensed Mortgage Loan Originator 2008 - present

Contact this candidate