Customer Service Property Manager
Resume:
Kimberly Thornton
Tampa, FL *****
********@*****.***
Seeking an opportunity for a challenging position in property management with growth potential in which all facets of my professional, personal experience and knowledge can be utilized. Authorized to work in United States for any employer
Work Experience
Assistant Property Manager
BC Tampa Properties - Tampa, FL
March 2022 to January 2023
Help leasing at 10 different properties Making sure all communities appearance is up to standards Placing ads on Zillow I work on delinquency by every Friday I email my report, I have hit my delinquency quoted every month I send out all 3-days and follow up every day I create renewals and email Yardi, CRM, Zillow, LRO Month End Reports Daily Recap Reports LRO Market Surveys Moving in and out Residents Move Out Charges – Completed in a timely manner Walking All move in and move out apartments
Leasing Specialist
Valrico Station Apartments - Valrico, FL
April 2020 to March 2022
Utilized my excellent customer service skills and sales Conduct apartment tours, highlight features and benefits of the property. Collect applications fees and rent. Coordinate move ins and move outs. Process paperwork for current and future residents, prepare and execute legal documents Walk and prepare all move in ready apartments. Answer incoming telephone calls, Posting Craigslist ads daily. Preparing all move in ready apartments. All fair housing classes up to date.
Leasing Consultant
Waterford Greens Apartments - Naperville, IL
November 2017 to April 2020
Utilized my excellent customer service skills and sales making sure all models are clean and available to show as well as the tour route. Show apartment units to prospective tenants and process move-in paperwork for qualified applicants
Maintain a strong closing 50%, Encourage prospective tenants to lease from us by positioning our property and its units in offering the best possible customer service. Set and achieve sales goals each month. Ensure that all community areas, including the club house and leasing office, are in perfect condition. Process service requests from tenants and ensure prompt response to inquiries. Answer incoming telephone calls, Posting Craigslist ads daily. Preparing all move in ready apartments. All fair housing classes up to date.
LEASING AGENT Ventron Management
Windwood Oaks Apartments - Tampa, FL
June 2016 to November 2017
Excellent customer services skills and sales Completed leasing packages for all rentals and quickly processed denial letters to inform prospective applicants of application rejection. Assisted in development of marketing plans, Internet and print advertisements, and marketing copy. Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings. Addressed, investigated, and resolved tenant complaints and documented action taken.
Leasing Mgr/Admin Asst. DLG MANAGEMENT SERVICES
Adagio at Westshore Palms - Tampa, FL
October 2014 to June 2016
Responsible for ensuring the company goals are meet. Occupancy rate maintained over 90% and Collection Delinquency below 3%,Responsible for generating and maintaining daily, weekly and monthly reports regarding property overviews and market survey. Prepare new lease contracts for new residential tenants and are renewals. Maintains property by investigating and solving tenant complaints including issuing 7-day notices and are 3 days if applicable. Ensuring that all work orders are enters and completed. Handle all the application process from processing the Tax credit paperwork, verification and ensuring that compliance protocol is being followed.
Leasing Consultant ELEMENT NATIONAL MANAGEMENT
The Park at Lake Magdalene Apartments - Tampa, FL
August 2010 to June 2013
Greeted prospects with excellent customer service Conduct apartment tours, highlight features and benefits of the property. Collect applications fees and rent. Coordinate move ins and move outs. Process paperwork for current and future residents, prepare and execute legal documents Walk and prepare all move in ready apartments.
Education
Diploma in General Curricular
Chamberlain High School
January 1993 to December 1993
Institute of banking
January 1992 to December 1992
Skills
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Personal Attributes Pride in quality performance and achievements. Motivating team player. Have a personal dedication to producing timely, effective results. Accustomed to working in an automated high volume environment. To obtain a career position utilizing my proven abilities in for a company allowing for professional growth along opportunity for advancement. Positive attitude, motivation, energy, passion, Approachable, friendly, reliable and trustworthy. Previous experience in hospitality, customer service, retails sales, and teaching
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Customer service
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Landlord-tenant law
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Administrative experience
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Organizational skills
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Time management
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Property management
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Leadership
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Management
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Supervising experience
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Computer skills
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Computer literacy
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Data entry
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Social media management
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Social media marketing
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Microsoft Office
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Microsoft Excel
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Microsoft Word
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Microsoft Outlook
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Google Suite
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Google Docs
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Yardi
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OneSite
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Property leasing
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Sales
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Fair Housing regulations
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Communication skills
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Microsoft Powerpoint
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Negotiation
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