Lemuel Nathan Duncan

Cellular Phone: 214-***-**** and Email: ad06g5@r.postjobfree.com

Summary:

Over 20 years of administrative assistant experience with expertise in Written/Verbal Communication, Organization, Sorting, and Reception.

Proficient in Microsoft Excel, Microsoft Word, and Outlook.

Effective communication skills with professional telephone manners.

Experienced in both team collaboration and independent work.

Specializations in Awards, Commissions, Marketing, Promotions Administration, Reception, and Verifications.

Work Experience:

Texas Heart and Vascular (Contracted for 3 Months) Check-In at Various Locations May 2023 – August 2023

Multiple clinics main time in in Allen.

Assisted patients with check-in, inquiries, and medication pick-ups.

Conducted outbound calls to collect payments from patients.

Prepared super bill with demographic data for physicians.

Managed co-pays and coinsurance payments, including cash handling.

Submitted daily reports on patient payments and procedures.

Ensured proper signing of medical agreements by patients.

Coordinated medical record requests.

Maintained records of insurance correspondence (authorizations, approvals, denials).

Ensured daily sanitization of the waiting room.

Additional responsibilities as assigned.

Familiarity with scheduling concepts.

AMERIPLAN Administrative Support (Various Positions & Duties) October 2001 - January 2023 Plano, Texas

Worked in various positions with increasing responsibilities.

Maintained diligence, including verifying organization levels, member status for housing agencies, and court requests.

Managed front desk responsibilities, paperwork, documentation, and deliveries.

Managed inbound and outbound corporate calls.

Managed commissions and accounting tasks, including check printing and verification of court-ordered payments.

Oversaw bank and credit account cancellations and refund requests; mailed monthly statements; collaborated with vendors on awards for consultants.

Tracked contracts and processed monthly rewards.

Promoted to the document retention department, where I located and retrieved documents as needed.

Trained staff to provide excellent customer service and monitored employee calls for quality control.

Wal-Mart Super-Center: Full-time, part-time, and seasonal positions held:

July 2000 to July 2004; October 1999 to January 2000; March 1991 to April 1998

Worked in various departments, including cash registers, menswear, lingerie, domestics, jewelry, and the photo lab.

Managed multi-line incoming phone calls from both external sources and internal departments.

Verified former employment for prospective employees when working as the operator/fitting room attendant.

Assisted customers by explaining product differences and answering questions.

Ensured correct pricing of merchandise to reduce shrinkage.

Performed price changes; Operated as a cashier for purchases, exchanges, and refunds.

Conducted inventory of gold and diamonds at closing to ensure accurate counts in the jewelry department.

Processed and printed film brought by customers, with the discretion to reject printing questionable pictures.

Technical Skills:

Microsoft Word, Excel, and Outlook

CareConnect One = Epic Hyperspace

Computer Certificates: Bits and Bytes of Computer Networking; Operating Systems and You: Becoming a Power User; System Administration and IT Infrastructure Services; and Technical Support Fundamentals.

References: Available upon request. Written and Telephone numbers.

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