R. Mercedes Zamudio

*** ********* **., *********, ** 78239 • 210-***-**** • ad06fw@r.postjobfree.com

Summary

In-depth experience in Program Management, Case Management, Education & Training, Tutoring, Human Resources, Talent Acquisition, and Customer Service. Management, training and communication experience and skills gained through both public service and in private and corporate business. Adept at communicating with people of diverse cultures in challenging situations, using tact and diplomacy. ESL/ELL Instructor proficient. Writing, editing experience. Docent at McNay Museum of Modern Art, Member, Poetry writing Group, Supervisory/Management Experience. Bilingual: English-Spanish, Certified Tourism Ambassador, City of San Antonio

Experience

Substitute Teacher

Kokua Education 01/2023 to Present

Substitute at IDEA Charter schools and other charter schools as assigned by Kokua Education. All grade levels and including Special Education. 7703 N. Lamar Blvd, HQ: Austin, TX 78752 - 281-***-****

Case Manager (Auditing)

Insight Global -Contract position with BCFS 05/2022-09/2022

As an Auditing Case Manager, I provided audits for completed case files. The goal in this role was to ensure accuracy and correct any mistakes or oversights. Once the audit was completed, as a case manager, I managed administration of the files by creating copies using a scanner and then forwarded the electronic files to the Office of Refugee Resettlement or other entities as appropriate. Prepared the hard copy files for staging.

Address: 111 W. Houston, Ste 2001, San Antonio, TX78205, Chris Adams, 210-***-****, 210-***-****

JOB COACH

MMC GRP (Contract – TWC-State of Texas) 03/2022 - 05/2022

Supported the performance, customer tracking and performance activities of the workforce center staff, including follow-up and retention; provide technical support and information to single points of contact for Job Seekers. Processed, tracked and supported financial aid activities for job-seeker customers. Created and generated reports to indicate the performance of the workforce system. Verified the customer's eligibility for Choices and SNAP/ET customers by the required deadline. Set up case files for filing documents as appropriate. 413 Delgado St, San Antonio, TX 78207

CASE MANAGER

SOSi (SOS International) for Office of Resettlement, San Antonio, TX 04/2021-05/2021

Provided essential reunification services to unaccompanied minors at the Freeman Coliseum in partnership with the Department of Health and Human Services, to reunite and place unaccompanied migrant children with viable family members within the US. Performed a variety of duties, including coordinating the completion of assessments of unaccompanied immigrant children, completing individual service plans, assessing potential sponsors, and coordinating the release of a child or youth from ORR (Office of Refugee Resettlement) care and custody. Maintained communication with both the potential Sponsor and the Minor in care. Provided counseling support to the youth during times of stress and anxiety and with behavioral issues and conflicts while awaiting placement with sponsors.

Address: 1881 Campus Commons Drive, Suite 500 Reston, VA 20191, 703-***-****

COMMUNITY HEALTH EDUCATOR 03/2020 - 04/2021

Labor on Demand contract position with City of San Antonio

Advocated for and educated community members on COVID-19 virus in the communities where they live and work. Our goal was to slow and stop the spread of the virus. Organized community groups to further the health and well-being of the individual members through education and resources. As a Team, we identified needs and wishes of the community regarding COVID vulnerabilities by way of face-to-face interviews. Communicated those wishes and needs to City of San Antonio Metro Health District in order to address needs essential to slow and prevent further spread in the community. Assisted, initially, in the Case Investigations of COVID-19 positive cases for the City of San Antonio and Bexar County. We built trust and created outreach programs designed to promote, maintain and improve the health of community, including. Provided social support and individual health counseling, including mental health issues as a result of isolation sometimes due to the pandemic, and promoted goal setting and strategic planning for the future. Assisted in referrals, follow-ups, and completing applications for services. 4241 East Piedras Drive STE 150 San Antonio, Texas 78228 210-***-****, 210-***-****

CUSTOMER SERVICE REPRESENTATIVE

Alorica Call Center, Universal City, TX 12/2018 - 03/2020

By telephone, provide Customer Service to Cardholders for their debit/credit cards issued by various companies and government agencies. Ensure all questions are addressed to the customers satisfaction and solutions are provided. Market personalized cards to gift cardholders. Work various projects as assigned. Certified Bilingual Customer Service Representative. 2103 Universal City Blvd Universal City TX 78148. 210-***-****

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InGenesis Inc, San Antonio, TX 03/2017 - 10/2018

Review current staffing needs with Managers. Plan and prioritize sourcing and recruiting efforts.

Identify best sources for recruiting qualified candidates.

Research to find appropriate education, organizations and career sites to post vacancy announcements. Use various on-line systems and databases to research, track and record recruiting activities.

Create job postings and post on the appropriate on-line career sites. Call or email organizations & universities to post job announcements.

Identify, call, close and pre-qualify candidates. Initiate background checks, gather credentialing documents and verify licenses and other documents. Create candidate file in on-line applicant system.

Source and Recruit for caseload of positions and make offers/process on-boarding documents.

10231 Kotzebue Street San Antonio, TX 78217, Ambrose Fernandez, 210-***-****, ad06fw@r.postjobfree.com

STUDENT RECRUITER

Uni Tech Institute, San Antonio, TX

Student Recruiter-Contract Position 07/2016 to 10/2016

Created and implemented recruiting plan to recruit students for the Institute, a training institute for Spanish speaking students in areas of Information Technology.

Identified and engaged organizations where prospective students could be identified.

Participated in Job Fairs. Communicated and presented to organizations and potential sponsors.

Created Marketing materials and marketed the program. Prepared & distributed marketing materials.

Assisted students in the application and registration process. Referred students to sources of financial aid.

Assisted in special events, such as, Open House to showcase the Institute and facilities.

800 Quintana Rd, San Antonio, TX 78221 Dr. Abel J. Navarro 210-***-****, ad06fw@r.postjobfree.com

PROGRAM COORDINATOR -Center for the Well-Being of Military Children and Families

University of Texas at San Antonio 04/2014 -12/2015

Coordinated, planned, and managed the activities and personnel involved in the Center for the Well-Being of Military Children and Families.

Marketed the program. Prepared and distributed marketing materials; set up social media sites.

Worked with COEHD Faculty to prepare and present both pre-service and In-service Professional Development and to conduct research.

Member of grant development/writing team with faculty members. Proposed Research projects.

Facilitated the placement of Counseling Interns with School District to work with military children and families, providing follow-up counseling with children and families under stress, in part due to deployments and long-term separations.

Assisted military spouses and dependents in career and college search and admissions. Participated in job fairs.

Planned/Participated in special events independently and with partners at UTSA and in the community.

1 UTSA Cir, San Antonio, TX 78247· 210-***-****

LOCAL COORDINATOR

Academic Year in America, the AFIS Foundation San Antonio, TX 04/2012- 04/2014

Academic Year in America is a student exchange program which brings International students to study in America.

Recruited hosts and host families for International Students to study for a school year in the San Antonio area.

Inspected homes and assisted hosts in the application process.

Assisted Students with Visa applications and other Dept of State requirements.

Assigned students to host homes, supervised and visited monthly.

Presented at schools, churches and community organizations to create interest in the program and recruit hosts.

Marketed program. Planned special activities and events during the year to involve students in American culture.

At present, on call to do Second Visits to homes as needed.

Address: 1 High Ridge Park, Stamford, CT 06905, 203-***-****

EMPLOYMENT DEVELOPMENT SPECIALIST

Texas Workforce Commission

Employment Development Specialist, San Antonio, 05/2011-12/2013

Texas Workforce Commission is a state office that handles all employment and unemployment issues including assisting job-seekers in finding work.

Case management duties included presenting Power Point Orientation briefings to clients weekly in large group settings.

Provided assistance to caseload of Jobseekers and employers in filing job vacancies with qualified candidates.

Interviewed clients and conducted needs, skills and personality assessments to determine their work interests and skills and recommend training and/or career paths; assisted in completion of their Work in Texas application and resumes and provided guidance throughout their Career search.

Conducted job development with employers and assisted with Job Fairs.

For approximately one year managed activities and maintenance of the Resource Lab in the Hillcrest (now Datapoint) Workforce Center. Assisted persons with disability with adaptive technology for the vision and hearing impaired.

SCORER/SCORING SUPERVISOR

NCS Pearson Education

(Part-Time, Seasonal), San Antonio, TX (intermittent since 04/2008) - 5/2011

Pearson Education is involved in various aspects of Educational Development, and Scoring of standardized tests. (I do intermittent assignments at Pearson when projects are available & I am not working elsewhere.)

As a Scoring Supervisor, monitored work of other scorers using internet and telephone with scorers working from their homes. Scored standardized test responses (English Writing, Math, Reading, ESL) for state school districts and other clients using appropriate software.

Reviewed Scorer performance, provided guidance and prepared performance reports and project reports.

Some projects, e.g., The Puerto Rico Reading project, required Spanish language knowledge which I qualified for and used in supervising and advising scorers in Puerto Rico.

Address: 19500 Bulverde Rd, San Antonio, TX 78249, Marie Fernandez, 210-***-****

ADJUNCT INSTRUCTOR

San Antonio College (Half-time) San Anton 08/2007-01/2010

Taught, primarily ESL; however, also taught some sections of Food Service Safety, Safety (OSHA Standards) Basic Computer Uses & Literacy.

Provided group and individual English Language instruction including grammar, phonology, and linguistic functions for students whose first language was other than English.

Provided for and led field trips and other activities to engage students with American culture. Assisted students in preparing Resumes and preparing for interviews. Administered tests, submitted grades and prepared student reports.

Counseled and advised students on their progress and on Higher Education and Career opportunities.

1819 N. Main Ave, San Antonio, TX 78212

CUSTOMER SERVICE REPRENTATIVE

Ben E. Keith Food Service Co San Antonio, TX 6/2006-12/2006

Provided client servicing through both incoming and outgoing calls for orders from all the Chili's Restaurants in the region, including stores from North of Austin to Mexico City and throughout San Antonio and Houston.

Gathered information on their needs and provided product solutions to best meet their business needs.

Placed orders with the warehouse and shipping department and ensured orders were delivered in a timely manner.

Used Spanish language skills to communicate with management of client sites in Mexico City. Tracked all sales and deliveries of products on Excel and in company computer systems. 5505 Kaepa Ct, San Antonio, TX · 210-***-****

DIRECTOR, CHILD DEVELOPMENT CENTER

Resurrection Episcopal Church San Antonio, TX 08/2005- 12/2006

Provided management and supervision of the Center. Hired, trained and evaluated all staff. Managed the Budget.

Conducted Development and marketing of the program.

Provided oversight and ensured care and facilities were in compliance with state licensing requirements.

Wrote grant proposal which was funded for correction of playground deficiencies identified in State Inspection and provided direction and oversight of corrective actions.

Monitored overall physical and mental health and well-being of staff and children and provided guidance as needed to staff and families.

5909 Walzem Rd, Windcrest, TX 78218 210-***-****

CHILD DEVELOPMENT PROGRAM SPECIALIST/INSPECTOR

HQ-Family Member Programs, USAF San Antonio, TX 10/2003-01/2006

Family Member Programs (Youth, Child Development & Family Day Care homes) at the HQ AF Services Agency) Inspected Youth, School Age, Child Care and Family Day Care homes world-wide and provided training and guidance to Programs and Directors world-wide.

Inspector of Family Member Programs (Child Development, School Age Programs & Family Day Care homes)

Conducted Inspections of Youth, School Age, Childcare and Family Day Care homes world-wide and prepared written reports and presentations for programs' corrective actions and review by chain of command.

Out-briefed program staff, Base Commanders and Base leadership.

Recruited for Candidates at University campuses for Child & Youth Development management and Training Specialist positions.

Prepared and delivered training sessions and conferences.

FLIGHT CHIEF

FamilyMemberPrograms,USAF

MoronAB,Spain 8/2000 -10/2003

Flight Chief (Manager) over all Family Member Programs supervising programs and Directors.

Recruited, hired, trained and evaluated staff performance.

Planned & marketed all programs, special events, classes, sports programs, clubs, Cultural activities from local community, preschool and after-school care

Prepared and monitored Budgets.

Counseled youth and families as appropriate when behavioral issues and stressors occurred: advised and prepared for higher education.

Developed proposals & was awarded funding from Higher Headquarters for extensive building renovation.

CHILD DEVELOPMENT PROGRAM SPECIALIST/INSPECTOR

HQ-Family Member Programs, USAF San Antonio, TX 06/1997- 8/2000

Family Member Programs (Youth, Child Development & Family Day Care homes) at the HQ AF Services Agency) Inspected Youth, School Age, Child Care and Family Day Care homes world-wide and provided training and guidance to Programs and Directors world-wide.

Conducted Inspections of Youth, School Age, Child Care and Family Day Care homes world-wide and prepared reports for programs' corrective actions. *Note: Also held this position from 6/1991 to 5/1995 before overseas assignment to Guam)

FLIGHT CHIEF

Family Member Programs, USAF Anderson AFB, Guam 5/1995 -06/1997

Flight Chief (Manager) over all Family Member Programs supervising programs and directors.

Recruited, hired, trained and evaluated staff performance.

Planned and marketed programs, special events, classes, sports programs, clubs, preschool and after-school care

Prepared and monitored Budgets prepared by Directors of Programs.

Counseled youth and families as appropriate when behavioral issues and stressors occurred ; advised and prepared for higher education.

Conducted research, wrote proposal and was awarded funding from Higher Headquarters for Teen Program Computer Center.

*See Note above.

EDUCATION & TRAINING OFFICER

Air Communications Command, USAF Randolph AFB, TX 6/1987-6/1991

Managed training program for Computer-Communications Division for all Air Education & Training Command (AETC) bases.

Planned, organized, and procured classes, facilities, equipment, and training quotas.

Inspected and evaluated training programs of all Communications/Computer Squadrons.

Determined requirements for training, facilities, equipment and supplies to support military and civilian training for the Division through needs assessments.

Prepared relevant reports/provided briefings to management, staff, and personnel.

Provided guidance/assistance to management on personnel matters, e.g. preparation of performance appraisals for all IT personnel.

PERSONNEL STAFFING SPECIALIST

Tinker AFB, OK, Randolph AFB, TX, Incirlik AB, Turkey (USAF-CIVILIAN EMPLOYEE) 6/1981- 6/1987

Recruited and filled position vacancies in assigned areas of responsibility, such as in Engineering and IT.

Guided and advised managers on staffing and hiring processes and assisted in developing job requirements and conducting interviews/hiring according to regulations. Ensured EEO/AAP requirements were met.

Planned, coordinated hiring events and recruited on university campuses and in the community.

Screened applicants, evaluated qualifications and prepared certificates of eligible candidates for interviews.

Researched Federal Personnel Regulations to ensure compliance.

At Randolph AFB, was Internal EEO Manager supervising EEO specialists and reviewing EEO/ER selections and cases for compliance.

Managed Hispanic Employment Program at Tinker AFB, Federal Women's Program at Randolph AFB.

Developed and marketed both programs. Wrote weekly employment related article for Base newspaper.

PUBLIC RELATIONS SPECIALIST/JOB DEVELOPER/COUNSELOR

Oklahoma Hispanic Cultural Center Oklahoma City, OK 6/1980- 6/1981

The Oklahoma Hispanic Cultural Center provided Social Services, ESL classes and Immigration assistance to recent immigrants to the U.S. from countries world-wide.

Performed public relations and development functions in the community; gave presentations, informing community groups and companies of objectives and work of the Center. Formed community partnerships.

Wrote proposals for Grant funding and developed informational materials, including Center Brochure: prepared and published Center's Six-Year report.

Planned, coordinated special events such as Talent Productions, Art Shows, and Board and community meetings.

Performed Job Development with businesses, corporations and industry.

Case management duties included providing vocational/employment counseling and translations for center clients, who were primarily immigrants from various countries, including Spanish- speaking and other than Spanish-speaking countries. Assisted them in meetings with our Immigration lawyer.

Instructed and assisted clients in the job application process; i.e., completing applications, interviewing skills, etc.

Education

University of Oklahoma, Norman, OK

All but Dissertation, Educational Media & Technology, Human Relations

Fellowship Program in Multicultural Education

University of New Mexico, NM

Master's in Education, Bilingual/Multicultural Ed

Fellowship to develop Bilingual Reading Materials for State of New Mexico Dept of Education

East Central University, Ada, OK

Bachelor of Science in Education, Major: Education, Minor: Spanish

Certifications & Awards

State of Texas: Licensed Child Day Care Director, 2006

Ford Foundation Leadership Development Program Fellowship

Fellow ship to develop Bilingual Reading Materials for State of New Mexico, UNM

Bilingual-Multicultural Fellowship, University of Oklahoma

Seminars on Motivational Interviewing, Art and Poetry as Therapy at Ecumenical Center, San Antonio

Languages

Spanish: Speak, Read & Write

Portuguese: Read, Understand

Personal Interests

Volunteer Docent, McNay Museum of Modern Art (Active 2006-2017, Emeritus since 2017)

Art, Painter of Oils, Watercolor, Acrylics, Ceramicist

Volunteer Docent, McNay Museum of Modern Art (Active

Volunteer, Tobin Center for the Performing Arts

Creative Writing, Poetry, Essays, Marketing Materials

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