Customer Service Nursing Home

LINDA HERNANDEZ OGLE

SUMMARY

To be employed with a company where I can utilize my skills with Word, Excel, Power point, Management experience, Administrative Experience, Data Tech experience, etc. I would also like to be a part of a company that allows me to continue to grow in knowledge and skills. My resume also includes my experiences in other fields of work which shows that I am very versatile and quick on learning other fields of work. Due to COVID, I was redirected into an essential job which lead me to do CNA work which shows my dedication to any job that I am willing to do if given the opportunity. I am very organized, punctual and reliable. I have a strong drive to succeed with a company that I can work with permanently. EXPERIENCE

CNA, 09/2023 - Current

Pembilier Nursing Home - Walhalla, North Dakota (ND) Home Caregiver, 05/2022 - 09/2023

Senior Helpers - West Fargo, ND

Production Associate, 10/2021 - 09/2023

Minnkota Windows - West Fargo, ND

Certified Nursing Assistant, 12/2020 - 10/2021

Pembilier Nursing Home - Walhalla, ND

CONTACT

Address: Lake Charles, LA 70601

Phone: 318-***-****

Email: **************@*****.***

SKILLS

• Caregiver at client's homes

• Daily living needs

• Daily Charting

• On-going Training

• Running errands

• Machine Operator (saw)

• Hardware Department

• Weatherstripping

• Quality control

• Assist with training new hires

• Interpreter for the Spanish speaking employees

• Caregiver at a nursing home

• Daily living needs

• Daily Charting

• On-going Training

• Word

• Excel

• Power Point

• Outlook

• Medical Billing Software

• Customer Service

• Payroll experience

• Management experience

• Quality control

• Oil & Gas software

• HR Assistance

• Technical Support Assistance

Bi-Lingual in English and

Spanish(Write/Speak)

•

• Etc.

Direct Support Professional, 10/2020 - 12/2020

REM - Grafton, ND

Interim Secretary/ Clerical Specialist, 03/2020 - 10/2020 Community Development - Alexandria, LA

Production Assembler, 11/2019 - 03/2020

Marvin Windows - Grafton, ND

Office Assistant, 06/2018 - 11/2019

LaSalle Parish School Board - Jena, LA

Accountant/ Bookkeeping, 05/2017 - 06/2018

The Vercher Group, CPA - Jena, LA

Production Associate, 06/2016 - 03/2017

Marvin Windows & Doors - Grafton, ND

• CPR class

• Caregiver at a home

• Daily living needs

• Cooking, laundry, bathing, transferring, housekeeping

• Daily Reporting

• On-going Training

• CPR class

• Accounts Payable/Accounts Receivable

• Property Management Assistance Data Entry

• Budget and Expense Reports

• Payroll -Kronos

• My Permit Now Software

• Preparing Travel Arrangements

• Filing Courthouse Liens

• Production Line worker

• Working on various machines

• Inventory assistance

• Measuring various material and verification

• Bank Reconciliations

• Transportation Organization

• Accounts Payable-Reconciliations

• Requisition preparations and Submittals

• School safety and maintenance paperwork and job orders

• General accounting duties.

• Bank Reconciliations

• IRS updating

• Taxes

• Audits

• Providing CPA with both Personal and Business information

• General accounting duties.

Front Desk Clerk / Housekeeper, 06/2016 - 03/2017

AmericInn - Grafton, ND

Assistant, 08/2012 - 04/2016

LaSalle School Board - Jena, LA

Accountant/ Bookkeeping, 08/2013 - 06/2014

Jena Band of Choctaw Indians - Jena, LA

Corrections Officer/ In-Take, 03/2011 - 07/2011

GEO - Jena, LA

Accountant, 02/2010 - 07/2010

Dresser Rand, Inc. - Alexandria, LA

Sales & Marketing Coordinator, 08/2009 - 01/2010

AFCO Industries, Inc. - Alexandria, LA

• Various Production Line Assignments

• Training other co-workers

• General Font Desk Duties

• Customer Service

• Housekeeping

• Food Preparation for Lounge Area

• Excel Reporting/ Graphing for Student Testing

• Filing confidential information

• Assistance with state testing

• General office duties.

• Bank Reconciliations

• Payroll Processing

• Data Entry

• Financial Reporting

• General accounting duties.

• Enforce rules and regulations

• Inmate conduct

• Performing searches on inmates

• Inmate accountability

• Checking for contraband such as weapons or drugs

• Preparing incident reports

• Registering new inmates into and out of the facility

• Invoice Processing and verifications

• Credit and Debit data entry

• General accounting duties.

• Software updating of production materials

• Assist with gathering information and images for the company website

• In charge of literature distribution

• Coordinate hotel and airline travel

Production Data Tech, Administrative Assistant, Receptionist, 06/2005 - 08/2009

Fidelity Exploration & Production of Texas - Penitas, TX Data Entry/Payroll Clerk, 02/2004 - 06/2005

Express Personnel Services - McAllen, TX

Administrative Assistant, 08/2001 - 08/2003

Migrant Health Services - Moorhead, MN

Night Manager/ Customer Service Rep. / Insurance Agent, 05/1996 - 07/2001

Midewest Telmark Intl. - Grafton, ND

Back up for the receptionist, answering phones, faxing, greeting customers, and basic office duties

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• Ordering new literature, QC of all new materials, receiving, and inventory Invoicing, data entry, printing, reporting, and maintaining a neat and easily accessible work area

•

Daily production monitoring and focusing on resolving any arising problems

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• Customizing, distributing, and quality control of daily/monthly reports Overseeing general office duties including answering phones, filing, faxing, data entry, customer service, outgoing and incoming mail

•

Assisting HR with pre-employment applications, orientation, drug/medical/ alcohol testing, on-line training, and benefits information

•

Assisted our Technical Support staff out of our Denver office on all Computer and Laptop upgrades and problem solving

•

Distribution and collection of all invoices and field tickets for payment and AFE cost tracking

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• Gathering, verifying, and calculating timecards

• Printing and distributing weekly payroll checks

General office duties including answering payroll questions, assisting with new hires, filing, faxing, maintaining good business relations with our customers and clients

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• Preparing new files, custom reports, graphs

Medical billing data entry requiring knowledge of medical terminology and coding

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• Assisting with new patient registrations and file preparations

• Interpreting between the patient and the doctor during their exams

• Covering the front desk while the receptionist was away

• Overseeing 20-25 night time employees

• Payroll duties including the verification of my shifts hours worked Leading and motivating my employees in order to make and exceed our daily sales goals

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• Responsible for the orientation and selection process of new hires General office duties including answering the phones, sending reports, filing, faxing, data entry etc.

•

EDUCATION AND TRAINING

CNA Certification, 01/2012

Louisiana Technical College - Winnfield, LA

CNA Certification expired 2002 /General Classes, 01/2001 Minnesota State Comm. Tech. - Moorhead, MN

General Classes, 01/1994

Mayville State University - Mayville, ND

Para professional Certification

LaSalle School Board Office - Jena, LA

High School Diploma

Grafton High School - Grafton, ND

REFERENCES

Upon request

CERTIFICATIONS

• CNA Certification 2023

Contact this candidate