Customer Service Representative
Resume:
Clarissa Bell
Fort Lauderdale, FL *****
ad06f1@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
United Medco Inc. - Coral Springs, FL
December 2022 to Present
Document and update customer records based on interactions/ Troubleshoot and resolve product issues and concerns/ Handle customer inquiries and complaints/ Help customers by providing product and service information and resolving technical issues/ Assist by helping members place orders for over the counter or food products/ Handle escalated issues that representatives send via email for my assistance/ Handle reship issues involving missing items, wrong items, orders that were lost in transit or never arrived Member Experience Advisor
NationsBenefits - Plantation, FL
October 2021 to November 2022
Helped members place orders for over the counter products online and scheduled hearing appointments. Customer Service Representative
Fiserv - Coral Springs, FL
August 2020 to August 2021
I identified banking fraud trends, implemented countermeasures to stop fraud and mitigate loss to both customers and the bank. I received incoming calls from customers to verify transactions in order to prevent fraud and provide customer service on debit and credit cards. I managed high volume of calls in a call-center environment.
Guest Service Associate
RaceTrac Petroleum, Inc. - Lauderdale Lakes, FL
November 2016 to July 2020
Cash handling, cashier, customer service, food safety duties, checked in vendors, stocked shelves Call Center Agent
Multiple Sclerosis Foundation - Fort Lauderdale, FL September 2014 to October 2016
I made outbound calls to raise money for multiple sclerosis patients. Front Desk Receptionist
The Poverello Center - Wilton Manors, FL
February 2013 to August 2014
Greeted visitors warmly and made sure they were comfortable.
• Ensured reception area is tidy.
• Answered phones
• Gathered personal and insurance information.
• Arranged appointments.
• Gave visitors badges and directed them to where they can sign in.
• Performed basic bookkeeping, filing, and clerical duties.
• Updated appointment calendars.
• Sent email and faxes
• Scheduled follow-up appointments.
Administrative/Daycare Assistant
PS Youth Outreach Center - Fort Lauderdale, FL
June 2011 to July 2013
Performed basic administrative duties which included: filing, typing, faxing documents and answering telephones.
• Created educational and recreational activities for the youth; supervised and served kids lunch. Education
High school
Blanche Ely High School - Pompano Beach, FL
August 2007 to June 2011
Skills
• Organizational Skills
• Scheduling
• Microsoft Office
• Microsoft Word
• Inventory
• Receptionist
• Customer Service
• Call Center
• Able to work independently or in a group
• Time management
• Cash Handling
• Sales
• Retail
• Detail Oriented
• Computer Literate
• Data Collection
• Computer Skills (6 years)
• Pet Care (10+ years)
• Animal care (8 years)
• Phone Etiquette (5 years)
• Windows
• Analysis skills (5 years)
• Financial services
Certifications and Licenses
Communication skills
Assessments
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SUMMARY SKILLS:
• Exemplary interpersonal skills, eloquent speech, and amazing work ethic.
• Punctual, reliable, responsible contributor committed to excellence and success.
• Able to adapt to change swiftly and easily, team player that will treat others with courtesy and respect.
• Follows directions and learn quickly with or without training.
• Highly self-motivated with the intention of accomplishing organization goals.
Contact this candidate