CATRINA SIMMONS

Philadelphia, PA ***** 267-***-**** ad06dm@r.postjobfree.com

FACILITIES MANAGEMENT

Housekeeping Management Operational Leadership Service Excellence Accomplished operations management professional with extensive experience providing the leadership and direction needed to drive the achievement of key operational-related business goals and objectives. Proven strength assembling and developing high performing staff through a proactive approach to training to drive increases in both individual and team performance. Skilled at building strong, long-term relationships with business partners based on the effectiveness of the leadership provided and leveraged to draw alignment with key operational initiatives. Recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments. AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

CONTRACT MANAGER 2021 - Present

Campus Service Group at Germantown Friends School Philadelphia, PA

● Responsible for managing and supervising Environmental Services and Floor Care staff.

● Provide leadership, support, coordination, and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met.

● Responsible for coordinating and ensuring the satisfactory and timely completion of project and program work done in the building on varying shifts.

● Maintain and secure all equipment and ensure it is in working condition.

● Complete weekly building assessments with clients.

● Take periodic inventory of supplies, train new employees, and recommend disciplinary actions including dismissals. ENVIRONMENTAL SERVICES MANAGER 2020-2021

Xanitos at the Phoenixville Hospital Phoenixville PA

● Responsible for managing the second shift. Serve as a liaison between hospital departments to provide the highest possible level of service.

● Participating in the staff selection process. Interview candidates as needed. Schedule days off holidays and vacations, ensuring that the account’s needs are met in accordance with hours and position control.

● Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.

● Facilitate Annual Skills Fair Workshop Training Validation for 2021.

● Conduct daily safety huddles and Monthly Staff meetings with staff and clients.

● Certificate in training for DOT Regulated Medical Waste online course.

● Assisted with the driving results for HCAPPS scores in 2021. CUSTODIAL DIRECTOR 2016 -2020

Aramark at the University of Pennsylvania, Philadelphia, PA

● Responsible for the comprehensive operational activities of the housekeeping department, managing budgets which include labor, supplies, equipment and related services/materials.

● Proactively identifying training and development opportunities to drive increases in individual and team performance.

● Maintain operational standards through consistent training, coaching/counseling and disciplining of employees and managers according to strict company standards.

● Continually evaluated the changes in customer needs, providing recommendations on the appropriate product and service changes needed in line with strict brand standards.

● Performance Management

● Key Performance Indicators (IQC)

● Productivity Improvements

● Inventory Management

● Operations Management

● Staff Training & Development

● Operational Efficiency

● Budget Management

● Strategy & Execution

● Project Management

● Business Partnerships

● Stakeholder Communication

CATRINA SIMMONS Resume, Page 2

Professional Experience Continued

● Utilize key performance data and indicators to measure the productivity of staff and to determine areas within the housekeeping areas that require immediate improvement.

● Establish and maintain interdependencies across teams and functions while actively building partnerships with other departments, schools and centers.

● Ensure accuracy of electronic timecards through Kronos and Workday systems.

● Notable achievements while in the position has included: o Promoted from Custodial Manager position.

CAMPUS WIDE MANAGER 2011 - 2016

SSC Service Solutions at the University of Pennsylvania, Philadelphia, PA

● Direct and coordinate the daily operations of housekeeping services at the University of Pennsylvania to ensure facilities, and other specified areas are kept in a clean and orderly condition.

● Continually inspect the work performed to ensure that it meets strict specifications and established standards to achieve higher customer satisfaction.

● Assign duties, inspect the cleaning of designated areas, and investigate complaints regarding housekeeping services and equipment and take corrective action.

● Provide on-the-job training specific to proper use of chemicals and equipment, and ensure compliance training and performance within safety standards.

● Ensure accuracy of electronic timecards through Kronos system.

● Notable achievements while in the position has included: o Promoted from Housekeeping Manager position.

ENVIRONMENTAL SERVICES SUPERVISOR 2008 - 2011

Pennsylvania Hospital, Philadelphia, PA

● Provided guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures.

● Established highly effective systems to ensure associates are motivated to support key objectives.

● Instrumental in raising associate recognition scores and the department's associate opinion scores.

● Proficiently built rapport and strong relationships through sincerity, diligent efforts, and sound ethical decisions.

● Assume the responsibility of the Executive Director during absences.

● Recruited, scheduled, trained and developed staff.

● Conducted inspections of all areas with the ability to anticipate customer needs, change goals and direction quickly while multitasking.

● Maintained housekeeping budget, providing billing summaries and expenses for various events.

● Ensured proper maintenance of all equipment, arranged for repair and/or replacement of used and damaged equipment.

● Upheld the highest standards of cleanliness, safety and conduct. PREVIOUS EMPLOYMENT:

Assistant Direct of Support Services - Aramark Healthcare, Lankenau Hospital Executive Assistant Director of Housekeeper – Renaissance Hotels PROFESSIONAL DEVELOPMENT

Delta Safety Team Professional

DDL Career Development

Kronos Administration

AIM Work Management Systems

IQC Administration

Workday Administration

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