Bombo K. Alan Jr.

ITIL Version * Certification

linkedin.com/in/bk-alan-jr

IT Project Implementation Manager

Professional Experience

Army Veteran and ITIL Certified professional with 11+ years IT Infrastructure Project Management experience.

Experience designing and building future state environments with results generating $2MM+ sales per year.

Skilled in analyzing discovery data, design and proposal of future state plans, validation, and implementation of approved future state plans.

Excellent communication with all levels of an organization.

Skills Summary

•IT Service Management

•Current State Analysis & Design

•Total Cost Ownership (TCO) Calculation

•Project Management

•Project Implementation Management

•Assessment Management

•Hardware / Software Troubleshooting

•Database Management

•Network Administration

•Internet and Intranet Applications

•Network Cabling

•Web Design

Career Experience

Honeywell – Charlotte, NC

Global IT Program Manager 11/2022 – 11/2023

Worked primarily on company migration from its current voice platforms to Microsoft TEAMS Enterprise Voice as the new standard voice platform.

•Responsible for the planning and delivery of the program of works to transform global locations from the current voice platforms to MS TEAMS EV.

•Augmented clients Program delivery team and lead and directed teams and respective third-party vendors in delivering the transformation, tracked schedules, milestones, and deliverables.

•Managed deployment of MS TEAMS EV to 500+ sites within Honeywell.

•Coordinated deployment of Session Boarder Control as a Service (SBCaaS) as a solution for analog telephony migrating to MS TEAMS EV.

•Manage program communication plans including status reporting to Stakeholders.

•Created presentations and conducted program status meetings.

GXO Logistics – Greensboro, NC

IT Project Manager 09/2021 – 09/2022

Worked primarily on company migration from Windows 7 to Windows 10.

•Develop and maintain project schedule, budget tracking and reporting.

•Coordinate schedule with project team members to project timelines.

•Track schedule, milestones, and deliverables.

•Coordinate status meetings between teams.

•Maintain and provide reporting on project related issues, risks, and recommendations.

•Manage project communication plans including status reporting to Stakeholders.

•Create presentations and conduct project status meetings.

Ricoh USA Corporation – Concord, NC

Project Implementation Manager 09/2012 – 03/2021

Worked primarily on a top 5 Bank Enterprise ECO Solutions project.

•Designed and built future state environments with results generating $2MM+ sales per year.

•Designed and drew floor plans for various IT device installations.

•Monitored and managed hardware installations. Provided material lists for projects for budgeting and installation purposes. Worked with field teams to determine efficient installations and funding budget requirements.

•Managed multiple simultaneous projects located in various cities across the United States.

•Helped define and clarify project scope to develop project plan and schedule.

•Coordinated activities across different organizational functions.

•Coordinated internal resources as well as third parties/vendors for successful execution of projects.

•Measured project progress toward meeting project goals and corrected when necessary.

•Kept key stakeholders informed as well as devised a communication plan for contractors.

•Helped with the development of project tools such as MS Project templates, BI Reports, and tracking and budgeting Excel spreadsheets.

•Mapped and analyzed current business processes and identified relevant data points to be gathered and analyzed.

•Identified bottlenecks and opportunities for efficiency improvement and cost savings through process modeling.

•Created a compelling report based on key financial and business objective data points and presented the findings to executive management in a clear and concise manner.

•Smoothly implemented future and approved designs before handing them off to a steady-state team to manage.

Senior Support Analyst at the IKON / Ricoh Client Support Desk (CSD) 03/2008 – 09/2012

•Provided support for software and hardware related issues for IKON / Ricoh clients.

•Served foreign and domestic clients on several IKON and Ricoh premier products and applications as well as 3rd party software and applications.

•Products that I provided support for: Document Management Software such as Kofax Capture, Streamline NX, DocuWare, and @Remote which cover Device set-up and management.

IntegriTel Wireless Communication – Maplewood, NJ 02/2007 – 03/2008

LAN Administrator

Set-up workstations, troubleshot problems, set-up, managed and maintained company’s data closet, and served as helpdesk tech for company’s staff.

Military Service

U.S. Army – Sergeant (E5)

Administration Specialist/Communication Specialist

Administrative Specialist for battalion troops records, finance, mail, in processing, and out processing.

Communication Specialist for battalion computer / workstations, networked printers, combat communication equipment, and mobile communication for unit vehicles and trucks.

Awards

Army Service Ribbon; Army National Defense Medal / Ribbon

Army Achievement Medal (2 Times)

Global War on Terrorism Service Medal Global War on Terrorism Expeditionary Medal

Army Accommodation Medal

Army Certificate of Achievement (3 Times)

Education & Certifications

Katharine Gibbs College – Norristown, PA

Associate degree in Specialized Technology, PC Networking & Technology

Information Technology Infrastructure Library (ITIL V3)

Project Management Professional (PMP) Training in Progress

ITIL Certification (IT Service Management)

Volunteer Service

Sports Coach City of Concord Parks & Recreation, Concord, NC, since 01/2016

Coach a variety of sports for kids ranging from 3 – 10 years of age.

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