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Customer Service Business Development

Location:
Doral, FL
Posted:
November 15, 2023

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Resume:

Henrique Schener

***** ** **** **** *****, FL ***78

Cell: 786-***-**** ad06d8@r.postjobfree.com

Qualifications Summary:

Results-driven professional with 6 years of international sales, logistics, and customer relations experience. A top performer recognized for having assisted companies in reaching their goals, and becoming more profitable through organizational, communication, and problem-solving skills. Eager to take on new challenges in a senior sales role. Business Development • Sales Initiatives • Exceptional Customer Service • Inventory Management Logistics • Strategic Planning • Financial Reporting • Market Analysis • Project Management

• Fully Trilingual- English, Spanish, and Portuguese

• Proficient with Microsoft Excel, Word, Outlook, PowerPoint, QuickBooks Pro and QuickBooks Online Pontificia Universidade Catolica de Goias, Goiania, Brazil 2013 - 2014 Associate of Arts, Business Administration

Miami Dade College Miami, FL 2018- 2023

Associate of Arts, Business Administration

Technical Skills:

Education:

Professional Experience:

Highlander Trading Corp. Miami, FL

Sales Manager - LATAM December 2022 -Present

• Build and maintain the sales pipeline budget, and reporting for the LATAM region worth $5 million in revenue.

• Oversee the customer service and logistic processes for every purchase order.

• Spearhead contract negotiations with suppliers, freight forwarders, and customers regarding pricing and volume.

• Manage and develop strong, ethical relationships with new and existing customers such as Sherman Williams.

• Maximize growth potential by analyzing business and sales trends to suggest the best approaches to exceed sales targets and increase market share.

Highlander Trading Corp. Miami, FL

Account Executive - LATAM September 2018- December 2022

• Cultivated and maintained relationships with key accounts worth over $3 million of revenue in the Latin America market for raw materials in the paint and coating industry.

• Generated new leads through market research, networking, and on site visits.

• Discovered opportunities to increase customer product range via KPI reporting and market analysis.

• Assisted in the end to end sales transaction by collaborating with the order processing and logistic teams.

• Increased market share by 30% through the acquisition of new customers in different regions of Latin America. Atlantics Technology Group Corp. Miami, FL August 2016-January 2018 Sales and Operations Assistant Manager

• Managed the order processing, and shipping functions of the organization to achieve an increase in the efficiency of the supply chain.

• Coordinated with sales team, suppliers, freight forwarders, and customers to ensure shipments arrive to destination as scheduled.

• Negotiated with suppliers regarding pricing, condition of product, lead time, and warranty in order to provide adequate quotes for customers and minimize costs.

• Monitored the department’s cash flow, and prepare payment for suppliers that have set terms. Atlantics Technology Group Corp. Miami, FL August 2014- July 2016 Logistics Coordinator

• Entered and processed customer orders including the data needed for logistics services and inventory management.

• Processed various contracts and import/export documentation for suppliers, freight forwarder, and customers.

• Oversaw the process of receiving and shipping orders by keeping track of which orders were due for arrival.



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