Valorie Whitney-Affandi

Customer Service Expert

Kansas City, MO 64029

ad06cp@r.postjobfree.com

+1-816-***-****

I have 18 plus years working in call center environment first point of contact routing calls as per Trained also building request for health care I also work with Medicaid Medicare Aetna Coventry and various other insurance companies I also have experience with durable medical equipment cpt coding detailed noting for follow up. Prior authorization request Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Clerk II

TTEC - Remote

June 2021 to Present

Work on IRS site in the secured area

Customer Service Representative

CVS Caremark Mail Services Pharmacy - Lees Summit, MO December 2019 to February 2021

call center assist members with refills, plan information, troubleshooting issues by using systems and plan information for the Commercial teams

Caregiver/Companionship

Care by Clark - Independence, MO

January 2018 to January 2019

Provide life skill assistance monitor behaviors administer meds detailed noting companionship Customer Service Representative

JCPenneys - Lenexa, KS

January 2018 to August 2018

Problem solve while assisting keying orders maintain professional dome nor problem solving use schedules for service calls

• Created customer appointments

• Assisted customers in person

• Scheduled reservations for customers

• Maintained up-to-date knowledge of customer accounts

• Provided assistance to clients

• Answered phone and assisted customers with changes Customer Service Representative

Aerotek - Overland Park, KS

April 2017 to December 2017

Call center medicare Advantage give payment info explain details of benefits copays and deductible information

• Maintained up-to-date knowledge of customer accounts

• Scheduled reservations for customers

• Created customer appointments

• Answered phone and assisted customers with changes Customer Service Representative

DST Health Services - Kansas City, MO

April 2016 to February 2017

Call Center inbound explain payment information give deductibles copays detail noting

• Answered phone and assisted clients with changes

• Created customer appointments

• Maintained up-to-date knowledge of customer accounts

• Provided assistance to clients

Customer Service Expert

Carecentrix - Overland Park, KS

May 2014 to August 2016

inbound call center for CIGNA, COVENTRY, BLUE CROSS BLUE SHIELD, HORIZON members with attention to sleep, infusion, DME, home care providers, staffing and follow-up Skills: miti task between 7 to 8 programs simultaneously Customer Service Specialist

H & R Block Services, Inc - Kansas City, MO

March 2012 to February 2014

Lead for inbound call center Escalations team

Seasonal worker

Administrative Assistant

My Three Son's Daycare - Kansas City, MO

January 2007 to May 2011

Complete assignment on appointed schedule interact with kids, and support staff, handle payroll, keep records,

Customer Service Agent

United Health Care - Overland Park, KS

January 2004 to January 2006

Gave prescription coverage information, follow procedures per medication qualification per coverage document. Also help desk for pharmacies, when they have trouble filing scripts. Processed refill requisitions, make changes to records per need. Update information. Took credit card payments, and explained billing.

Education

High school diploma in Design & Applied Arts

Penn Valley Community College

2013 to 2015

Skills

• Pharmacy assistant (5 years)

• Reimburstment specialist (7 years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Billing (10+ years)

• Customer Care

• CSR

• Customer Support

• CPT Coding

• Help Desk

• ICD-10

• Medical Coding

• ICD-9

• Physiology Knowledge

• EMR Systems

• Medical Terminology

• Medical Scheduling

• Medical Records

• Medical Billing

• Insurance Verification

• Active Directory (10+ years)

• Leadership Experience

• Network Support

• Patient Care

• Anatomy Knowledge

• Experience Administering Injections

• Clerical Experience

• HIPAA

• Vital Signs

• System Administration

• Microsoft Windows Server

• Microsoft Excel

• Medical office experience

• Microsoft Word

• DNS

• Epic

• LAN

• Remote Access Software

• VPN

• Shell Scripting

• Disaster Recovery

• Linux

• Technical Support

• Operating Systems

• Citrix

• DHCP

• Underwriting

• Research

• Time management

• Typing

Certifications and Licenses

Driver's License

CPR/First Aid

CNA

Medical terminology certification caregiver through state January 1998 to Present

Property & Casualty License

Additional Information

Skills

miti task between dual screens as400 windows outlook proficent simultaneously*

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