Customer Service Bar Manager
Resume:
RICHARD (RICO) MILLER
Tempe, AZ, 85281
ad06c7@r.postjobfree.com
Phone 602-***-****
PROFILE
A people centered person. Customer service is key. Ability to confidently organize and delegate teams and individuals then effectively follow up. Previously responsible for training and development of staff and opening /closing restaurants on a day to day basis. Fully capable of managing liquor inventory, ordering, counting and calculating cost of goods. In-depth knowledge of the bar and liquor industry.
EMPLOYMENT HISTORY
April 2023- Oct 2023 Handlebar- Tempe Arizona
Working bar manager, Regular bar service, Hiring and training of staff, scheduling of bartenders, responsible for closing the building and counting safe.
Dec 2021 –April 2023. Boondocks – Tempe Arizona
Bartender• Responsible for serving full menu and making basic cocktails from low to high volume• General bar duties otherwise.
Sep 2021- Current Culinary Dropout – Tempe Arizona
Bartender• Responsible for serving full menu at the bar as well as quickly executed craft cocktails to a high specification• Regular bar duties otherwise.
Feb 2020 to May 2021 Rula Bula – Irish Pub Restaurant – Tempe Arizona
Floor manager and lead bar • Closing Manager duties include cashing out servers and bartenders, balancing drops for the accountant, ensuring cleaning and closedown procedures were done properly, secure the building and locking up • Lead bar duties included general bar service, organizing drawers for MOD, ensuring barbacks cleaned and stocked properly, and bartenders clean and check out before they left
Mar 2018 to Jan 2020 Ghost Ranch - Tempe Arizona.
Bartender/ Keyholder • As well as general bar service I was also entrusted to close the restaurant, count the safe and close up. Regular bar duties otherwise.
Dec 2016 to Jul 2017 Desert Rose - Glendale Arizona.
Lead Bar • General service at bar with full food menu available and in depth mixology drink list • Scheduling bartenders and waitresses. Training both. • Creating and maintaining drink list of signature cocktails • Ordering liquor and produce for drinks.
June 2015 - Dec 2015 The Cabin Whiskey Bar - Glendale Arizona.
Bar Manager • Running of the liquor program and mixology menu. • Created craft menu and trained staff. • Scheduling, hiring and staff training responsibilities. • Inventory and cost of goods management. • Ordering liquor and produce for maintenance of drink list.
Dec 2014 - May 2015 Diesel Country Rock Bar – Peoria Arizona.
Bar Manager • Running of the liquor program. • Scheduling, hiring and staff training responsibilities. • General bar service. • Ordering liquor and produce for maintenance of drink list.
Jan 2012 - Jan 2013 Moonshine Tempe, Arizona
Head Bartender • Shift supervision, including checking cleaning, stocking and general running of shifts behind the bars. • General bar service with full menu which turned into high volume nightclub. • Scheduling and staff training responsibilities.
Jan 2011 - Oct 2012 526 Main/Tequila Blue - Royal Oak, Michigan.
High-End Bartender • Hand picked out of top bartenders in the Detroit metro area to be part of high volume top nightclub.. • General bar service with full menu until 11pm, top radio and club djs from 11-close. • Very much in charge of creating a fun atmosphere for guests while giving immaculate service.
Apr 2011- May 2012 Duo Restaurant and Lounge - Southfield, Michigan.
Bar Manager/House Mixologist • General bar service at full service bar with full menu available at all times. • Scheduling, hiring and staff training responsibilities. • Created award winning craft cocktail menu and trained bar staff to my high standards. • Constantly updated my menu due to change in seasonal fruit availability and demand. • Offered tableside visits for completely unique and personalized craft cocktails upon request. • In charge of maintaining low cost of goods by policing bartenders pours, crossringing and stealing.
EDUCATION – United Kingdom – 2000
GCSE-Mathematics, English, Art, Electronics
GNVQ-Art and Design
NVQ - Business Administration
HOBBIES AND INTERESTS
Mixology, Flair competitions, Movies, Reading, Fitness, Music.
REFERENCES
Available upon request.
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