LENA VILLAFANA

E X P E R I E N C E D L I C E N S E D E S T H E T I C I A N

O B J E C T I V E

Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations. Thorough adaptable to addressing diverse needs. I strive to make a real-world difference and contribute to wellness and beauty by creating a safe environment where others feel appreciated inside and out. Currently seeking a rewarding position where I can utilize my areas of expertise as follows. P R O F E S S I O N A L P R O F I L E

Esthetician

Massage Envy Lake Nona, FL September 2022 - Current Sales Associate

Hand & Stone Massage And Facial Spa Lake Nona, FL January 2021 - September 2022

Veterinary Assistant/Receptionist

OBT Orange Pet Doc Hospital Orlando, FL March 2020 - December 2020 Participated in hands-on training as well as workshops and webinars for continued education.

Boosted repeat patient appointments and sales by offering reliable, quality service.

Produced the highest in retail sales in the spa.

Repeatedly the service provider with the highest number of add on enhancements, helping increase incoming revenue.

Advanced knowledge of using and recommending products from Jan Marini, Obaji, Cyme, and PCA Skincare.

Participant and involved in esthetician trainings involving new products and services

Studied and recommended Dermalogica and ClarityRX products to clients with specific concerns.

Meet membership and gift card goals.

Answered phone calls to schedule appointments accordingly and reached out to clients to update information and confirm sessions. Trained new team members in cash register operation, stock procedures and customer services.

Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.

Trained new veterinary staff on office procedures and requirements. Documented patient information with precision to maintain records accuracy. Administered vaccines to animals and delivered blood and lab results. Prepared and labeled medications and instructed client on administration. C O R E C OMPETENCIES

Sales Techniques

Active Listener

Goal-Oriented

Dermaplane

Chemical Peels

Client Retention

Personable

Self Motivated

Microderm Infusion

LightStim LED Propanel

C O N T A C T

626-***-****

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E D U C A T I O N A N D

T R A I N I N G

Full Facial Specialist

Esthetician

Aveda Institute, Winter Park, FL

June 2022

Associate of Arts

General Studies

Valencia College, Orlando, FL

May 2020