Yehleen Habitan

San Francisco, CA 628-***-**** ad06bw@r.postjobfree.com linkedin.com/in/yehleen-habitan Patient focused Practice Coordinator with 6+ years of experience providing leadership oversight over practice supervision,customer service, scheduling, and daily management. Champions healthcare compliance by reinforcing patient safety and continuous improvements to drive healthcare outcomes. Maintains proper personnel conduct and confidentiality of medical records. Facilitates provider credentialing by obtaining all necessary documents to expedite provider processing. Keeps up-to-date with changes in medical and insurance legislation

Professional Experience

CPMC Sutter Health San Francisco, CA

Employee Health Services Admin September 2023 – Present

● Helped and assists hospital employee population for compliance TB/Flu/Covid-19 shots/application/reading/tests

● Administered and facilitating tb tests, flu and Covid shots SF CPMC Sutter health employee population for compliance

● Utilized myEHS ReadySet to access employee health records to accurately document patient encounters

UCSF Orthopedic Institute Trauma Center San Francisco, CA Practice Coordinator II June 2021 – October 2022

● Maximized patient satisfaction by scheduling and verifying patient appointments to ensure the delivery of quality services

● Amplified patient experience by leveraging relationships with insurance providers for smooth verification of patient insurance benefits/coverage

● Optimized health records management by utilizing Epic, Apex, Life Image, MyChart, and CRM messages, improving patient care

California Pacific Medical Center San Francisco, CA Unit Coordinator/Surgery Scheduler Cardiac Cath Lab/Electrophysiology/Interventional Radiology Cardiology/Neuro/Vascular/Kidney & Heart Transplant/Radiology/EKG January 2020 – April 2021

● Maintained best practices by defining turnaround times, case length, trials, electives, add-ons, and urgent cases, streamlining unit activities

● Improved care coordination of procedures in TAVR/ TMVR/ TTVR/ Mitral Clips/Left Atrial Appendage Closure/ECMO/IABP/ PVIs/ PPM Laser Lead Extraction/ RFAs/Y90 Mapping/ Thrombectomy/ Biopsies

● Preserved data by maintaining monthly log procedure reports, including CTs, MRIs, Bronchoscopies, and Ultrasounds, to steer informed decisions on patients’ treatments

● Extended exemplary leadership by serving as a liaison between customers, Sutter Physician Services for Epic Support, and cross-functional teams to maintain the service level agreement Pacific Heights Medical Group San Francisco, CA

Patient Services Coordinator July 2019 January 2020

● Drive positive healthcare outcomes through effective patient referrals to requisite healthcare services and resources

● Boosted operational efficiency while acting as a non-clinical liaison for the referred patients before, during, or after an encounter with PHMG medical facility

● Served as a patient advocate by leading denial appeals, boosting client’s financial stability by 30%

● Heightened efficiency by leveraging current trends, technology, and practices in the healthcare industry

The Salvation Army Divisional Headquarters San Francisco, CA Administrative Assistant November 2016 – March 2019

● Directed enterprise financial management by accurately reviewing invoices, statements, check requests, and expense reimbursements for 40 Services Extension units in 40+ counties

● Improved staff performance by 20% by providing oversight on employee onboarding and training to meet enterprise objectives

● Executive Assistant to the Major (regional VP) responsible for operations in 160 cities across the Bay Area and Central California. Administrative Assistant for 8 department heads raging from Directors, social services, and risk management

Human Services Agency, City & County of San Francisco San Francisco, CA Administrative Assistant February 2016 – November 2016

● Exceeded client expectations by maintaining a clean reception area and guiding 100+ clients on PAES/CAPP Health Services Agency, and RAMS Counseling Services

● Created 1000+ medical records for all clients daily, promoting the exchange of client information

● Leveraged Medicaid by processing at-risk clients’ applications for government assistance in supplemental security income, health services, counseling services and discharged clients Core Competencies

Patient Satisfaction, Care Coordination, Patient Care,Health Record Management, Clinical Coordinator, Continuous Improvement, Compliance, Relationship Management, Collaboration, Problem-Solving, Event Planning, Patient Scheduling,Research, Managed Care, Medicaid, Medicare, Medi-Cal, Workers Comp,Tricare,(HMO, PPO, POS), Medical terminology and ICD-10 coding, Case Management, Training, Customer Service, Client Advocacy Technical Competencies

Epic/Apex, IDX, AllScripts, EMR System, Proxy, Care message, Telehealth, Life Image, Filemaker, MS Word, PowerPoint, Outlook, Teams, Google Calendar, Hangouts, Gmail, and Google Voice, CalWIN, COSTS, QFlow, Batch Manager/iFiles, Qgenda automated provider scheduling software solution, Adobe, Excel Education/Certifications

Associate of Applied Science in Criminal Justice, Heald College Basic Life Support (CPR and AED) American Heart Association

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