Customer Service Representative
Resume:
Loretta Buckhurst
Customer Service Representative - World Automotive
Mississauga, ON L5J
ad06b4@r.postjobfree.com
To obtain a progressive position where I can utilize my existing skills to expand my career development and continue to update my knowledge and skills. Work Experience
Customer Service Representative
World Automotive
2008 to Present
• Provide first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online.
• Process and issue credits for returns.
• Investigate and resolve problems related to shipments of products, returns, credits and orders.
• Provide guidance and training to department new hires.
• Redirect complex or specialized concerns to appropriate team member for follow up. Customer Service Representative
R.P.D.L LTD - Etobicoke, ON
2003 to 2008
• Provide first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online.
• Process and issue credits for returns.
• Investigate and resolve problems related to shipment of products, returns, credits and orders. Key Holder
Corningware Corelle - Mississauga, ON
2002 to 2003
Key Holder
• Responsible for opening and closing the store.
• Prepare bank sheets for daily deposits to the bank.
• Provide customer service/cashier.
• Receive stock shipments.
Education
Secondary School
Applewood Heights Secondary - Mississauga, ON
September 1998 to June 2001
Skills
• Time Management
• Communication Skills
• Phone Etiquette
• Computer Skills
• Customer Service
• Typing
• Organizational Skills
• Data Entry
• Sales
• Microsoft Outlook
• Upselling
• Microsoft Word
• Training & Development
• POS
• Computer Operation
• Mentoring
Additional Information
Skills:
• Able to work independently and within a team.
• Excellent communication skills both written and oral.
• Excellent organizational and time management skills.
• Proficient use of Microsoft Word.
• Able to thrive in a fast-paced environment.
Contact this candidate