Benika Williams

ad06ad@r.postjobfree.com

901-***-****

Customer service orientation professional with 9+ years of healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Work Experience

Medical Screener

Randstad Staffing - Memphis, TN

September 2020 to Present

• Checking patient temperature when they come in and out the warehouse

• is the systematic application of a test or inquiry to identify individuals at sufficient risk of a specific disorder to benefit from further investigation or direct preventive action (these individuals not having sought medical attention on account of symptoms of that disorder). Medical Office Administrator

Otylia Primary Care - Memphis, TN

Present

• Checking patients in at the front desk

• Answering the phone

• Scheduling appointments

• Interviewing patients for case histories and key information prior to appointments

• Compiling medical records and charts

• Processing insurance payments

• Operating computer software and office equipment

• Transferring lab results to the appropriate clinician

• Maintaining supplies and appearance for the office Patient Care Technician

BSTN (Behavioral Services of Tennessee) - Memphis, TN January 2017 to December 2020

• Checking patients' blood pressure, heartbeat and pulse regularly.

• Providing compassionate care by listening to patients' concerns and guiding them by answering any questions or concerns.

• Monitoring patients' conditions and providing updates to healthcare team. Repair Technician

FedEx - Memphis, TN

July 2019 to March 2020

* Repair screens, batteries, and keyboards for Apple and Windows products.

* Offer support with technical issues and work efficiently to meet deadlines.

* Report and follow-up on equipment in need of repair. Resident Care Provider

BSTN - Memphis, TN

August 2016 to February 2019

Part Time)

* Exhibit sensitivity and warmth, promote a concern for rights of residents, mediate conflicts, and resolve problems.

* Monitor and document resident behavioral activity and prescription intake.

* Use positive communication techniques and support residential activities and functions.

* Provide mental and emotional stimulation through facilitation of engaging activities. Home Health Aide

Addus HomeCare - Memphis, TN

June 2016 to October 2018

* Provided companionship and personal care and monitored and recorded vital signs.

* Administered bedside and personal care, such as ambulation and personal hygiene assistance.

* Handled light housekeeping, prepared meals, and transported to locations outside the home and to doctor appointments.

Home Health Aide

Aca Communities - Memphis, TN

January 2011 to January 2013

* Assisted with activities of daily living - mobility, personal hygiene, and feeding.

* Kept household clean and organized, ran errands, and prepared and served meals.

* Documented vital signs, services provided, patient condition, and changes in patient behavior. Education

Associate of Science in Health Science

Ultimate Medical Academy

November 2018 to April 2020

Skills

• Customer Service (10+ years)

• Maintenance (1 year)

• Microsoft Excel (3 years)

• Electrical Experience (2 years)

• CPT Coding (3 years)

• Anatomy Knowledge (2 years)

• Physiology Knowledge

• ICD-10 (Less than 1 year)

• ICD-9

• CPT Coding (1 year)

• Anatomy Knowledge

• ICD-10

• Physiology Knowledge

• ICD-9

• Transcription

• Medical Billing

• Insurance Verification (3 years)

• ICD Coding

• Medical Coding (4 years)

• Medical Office Experience (4 years)

• Medical Records

• Medical Scheduling (1 year)

• Communications (10+ years)

• HIPAA

• Medical Terminology (4 years)

• Patient Care (10+ years)

• Triage

• EMR Systems

• Accounting

• Experience Administering Injections

• Nursing (10+ years)

• Meal Preparation (10+ years)

• Vital Signs (1 year)

• Clerical Experience

• Caregiving (10+ years)

• Laboratory Experience (2 years)

• Quality Assurance (4 years)

• QuickBooks (5 years)

• Excel (6 years)

• Microsoft Office (7 years)

• Phone Etiquette

• Microsoft Office (7 years)

• Microsoft Word (6 years)

• Excel (3 years)

• Communications (10+ years)

• Typing (7 years)

• Microsoft Powerpoint (5 years)

• Microsoft Outlook (6 years)

• Data Entry (5 years)

• Medical Receptionist (3 years)

• Medical Terminology (4 years)

• Medical Receptionist (3 years)

• Computer Skills (6 years)

• Analysis Skills (3 years)

• Windows (3 years)

• Documentation review (10+ years)

Certifications and Licenses

Drivers License

Home Health Aide

A valid HHA or CNA certification.

CPR Certification

AHIMA

Additional Information

KEY QUALIFICATIONS

Basic Coding Skills for ICD / CPT * Third Party * Medicare * Medicaid * HMO * PPO * CMS1500 Claim Form * Billing Cycle

Claims Appeal Process * Medical Administrative Assistant * Medical Terminology * Patient Processing * Patient Registration

Medical Laws & Ethics * Greenway Prime Suite EHR * HIPAA Compliance * Medical Transcription * Office Accounting

Anatomy & Physiology * ICD-10

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