General Manager Human Resources
Resume:
Melinda Black Tench
·**** Barnetts Rd
Charles City, Va, 23030
·804-***-**** (Cell)
·********@*****.***
Skills: Experienced in customer service management field. I possess corporate
management in the resort industry, corporate management for the Virginia Racing
Commission including human resources experience. General Manager, Assistant
General Manager, Director of Guest Services, Director of Sales. Have supervised
and managed over 50 employees at a time. I am proficient in Microsoft Word and
Excel. Conducted training programs to include curriculum development and staff
training. Food service certification. Contracted and planned events in a 11,000
square feet conference facility daily.
EXPERIENCE:
April 2007 to August 2023.
Clarion Hotel Williamsburg
3032 Richmond Road
Williamsburg, VA 23185
Assistant General Manager
Director of Sales
KNG Hotels, LLC
Conduct training programs to include curriculum development and staff training.
Performed hiring of associates, disciplinary actions, and terminations. Performed
revenue and expense forecasting. Conducted associate performance evaluations.
Reconciliation of all revenue generated on a daily basis. Performed scheduling
and reconciliation of time sheets. Sending RFP's to prospective clients and
creating contracts for businesses obtained. Managed 25 employees on a daily
basis.
Oct 2006 to April 2007
Wyndham Vacation Resorts
Guest Services Manager
619 Georgetown Crescent
Williamsburg, VA 23185
Hired associates, performed disciplinary actions, and terminations. Developed
revenue and expense forecasting reports. Created and conducted evaluations.
Developed curriculum and conducted software training programs to enhance staff
performance. Scheduled employees and reconciled time sheets. Managed
approximately twenty-five employees on a daily basis.
April 2006 to Oct 2006.
General Manager
Best Western Colonial Capitol Inn/Best Western Patrick Henry Inn
Williamsburg, VA 23185
Created, developed and conducted training programs to enhance staff
performance. Responsible for the hiring of associates, disciplinary actions, and
terminations. Developed revenue and expense forecasting reports. Conducted
associate performance evaluations. Reconciled all revenue generated on a daily
basis. Scheduled personnel and the reconciliation of time sheets.
1999/2005
Director of Guest Services
Colonial Downs Racetrack
New Kent, VA
Responsible for a staff of 50 employees during live Thoroughbred meets and a
staff of 35 during live Harness meets. Direct, supervise and coordinate all
activities within the Guest Services Department. Provide technical assistance,
advise and evaluation to improve and perfect operations. Keep Division
Supervisors fully advised of new, proposed or impending changes in operations.
Interview and Hire all supervisory employees within the department. Conduct
software training and staff development in all areas. Coordinate with the Money
Room Manager the custody and account of all money derived from Admissions,
the sale of all reserved seat tickets, including box seats, programs and parking.
Implement new reservations software and train corporate employees on the
system. Assistant to the Human Resources Manager during a meet.
EDUCATION: J Sargent Reynolds Community College
Richmond, VA
Business Administration
Associates Degree 1980
Courses taken included: Strategic Management Personnel Planning and Selection.
New Venture Creation. Business Data Communications. Quality Assurance.
Staffing and Selection. Organizational Decision Making.
Certifications
Manager at Law Certification
Business Principles Certification
Magic Certification
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