Peter Ratsamy

Roswell, GA ***** • 1-678-***-**** • ad06a8@r.postjobfree.com

Professional Summary

An accomplished and performance-oriented professional with dynamic experience in clientele relationship engagement, strategic planning, information security, vulnerability assessment, log maintenance, team leadership, and safety regulations.

PROFESSIONAL ATTRIBUTES

Skilled at planning, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks

Adept at ensuring the organization's data and infrastructure by enabling the appropriate security controls

Expert in encouraging better performances to enhance productivity, skilled at rapidly establishing and expanding a strong market presence, and achieving substantial sales growth

Proficient in focusing on customer satisfaction and establishing a customer-centric culture of communication, and accountability resulting in top tier performance

Hold excellent ability to manage multiple, simultaneous, complex initiatives or projects applying to influence and negotiating skills

Efficient in managing more extensive tools spreadsheets to help analyze compliance and project metrics representing excellent data analysis and interpretation skills

Work History

Umbrella Licensing Support Specialist/ Project Coordinator, 03/2022-Current

Cisco - Remote

Interact with all parts of the business which require a high-touch customer interface with a direct contact with Product, Sales, Renewals, Marketing, Engineering, UX, and Support

Work closely with Support on tickets relating to licensing questions and concerns

Ensure that the quality and frequency of support are consistent with the Cloud Security customer tickets

Analyze and report product malfunctions

Ability to translate customer needs to product solutions resulting in increased subscription retention, upgrades, and customer satisfaction

SaaS Customer Service Specialist, 05/2016 to 03/2022

Construct Connect – Norcross, GA

Serve as the primary point-of-contact for end-users of the ConstructConnect platforms who have questions, are experiencing issues, or require additional assistance on the use of the platform

Collaborate with ConstructConnect Customer Success Managers, Implementation, and Sales

Executing problem recognition, research, resolution and follow up to customer inquiries and problems, escalating as appropriate

Advanced product knowledge on all platforms: CCPI, Insight, Mustang applications including Salesforce

Superior conflict resolution skills

Utilize existing documentation to troubleshoot and problem-solve technical issues on the

ConstructConnect platform

Analyze and report product malfunctions

Ability to translate customer needs to product solutions resulting in increased subscription retention, upgrades, and customer satisfaction

Consistently recognized for proficiency and a top performer

Customer Conflict Manager Team Lead /Date Entry 06/2011 to 05/2016

Construction Market Data – Norcross, GA

Enhanced operational efficiency by implementing newly established policies and procedures.

Maximized quality and productivity through adequate training and consistent monitoring of team performance.

Processed daily projects within 24 hours goal and conducted weekly meetings with the team to discuss effectiveness and efficiency throughout the whole department.

Created production and department goals to grow and exceed sales quotas.

Prepared efficiency reports once per hour to monitor daily production variances while incorporating safety checks and procedures within the work cell.

Data Entry Specialist/ Insurance Claims 03/2009 to 06/2011

Healthport-Alpharetta, GA

Complete all assigned data entry request and tasks within required timeframes while maintaining a high-level of quality

Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practices

Contact customers to resolve any issues with their source data

Guarantee 100% customer confidence and satisfaction by educating them on the company's confidentially policies and procedures regarding their sensitive information

Education

Cyber Security Associate Degree (Cont.)

Gwinnett Technical College

Affiliations

CRM’s (Crew Resource Management)

Team Management and Management Experience Qualified

Communication Expert

CPR/ AED trained/ experienced

Problem-Solving

Critical Thinking

Process Improvement

Change Management

Account Administration

Product Promotion

Fast Pace Enviroment

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