CONTACT

Purok Mahogany Rabe

Subdivision Tagum City,

Davao Del norte, 8100

097********

lorelie.mabaling83@gm

ail.com

SKILLS

• Customer Service skills

• Communication

• Time Management

• Active listening

• Problem Solving

• Hosting

CERTIFICATIONS

Certificate of Recognition

for having no record of

customer concerns/

complaints- Toyota Tagum

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Certificate of Recognition

for getting positive

surveys, 100% CSAT &

Rep Sat- VXI Global

Holdings B.V

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Certificate of Recognition

for having a 100% CSC

CSAT and 100% CSAT-

VXI Global Holdings B.V

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Certificate of Achievement

for being top 5 CSS for

VOC- VXI Global Holdings

B.V

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U-verse CS Scholar Award

for exemplary

performance- AT&T

UVERSE Sutherland Global

Services

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Class Salutatorian- AT&T

UVERSE Sutherland Global

Services

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LANGUAGES

Vernacular: First Language

English: C1

Advanced

Lorelie Mabaling

Passionate positive customer service professional with strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm, collected and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues and a warm and welcoming individual with exceptional relationship building skills. Adept at product showcasing and upselling. Connects with customers from all walks of life. EXPERIENCE

Marketing Professional

Toyota Tagum City - Tagum City

Promotes/ sells brand new vehicles to existing and prospective clients

Bank visits and meet up clients for proposals on vehicle quotations considering their budget

Coordinates with vehicle sales department with regards to unit sales and allocation

Helps clients on deciding a vehicle that suits them if needed Delivers a thorough check on Vehicles prior to releasing it to clients

Turn-over a presentable and well- conditioned vehicle properly handles customer complaints

Freelance Party Host

Achie's Party Essentials - Davao City

Hosted and conducted birthday games fun and lively Warmly welcomed guests when entering the party, providing drinks and showing to seats when needed.

Met celebrator and parents to plan and recommend party options tailored to unique party needs.

Closely monitored event operations, ensuring processes ran smoothly, within schedule and to client requests.

Quality assessed party set up, ensuring all aspects aligned with client's standards and equipment operated safely.

Customer Service Representative

VXI Global Holdings B.V. - Davao city

Addressed customers inquiries quickly and accurately about money transfer using cash or bank accounts.

Processed money transfers and refunds over the phone using cash or bank account information

Ensured confidentiality on all account information Assisted and resolved customers issues on their Western union accounts

Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. Built rapport with customers through courteous and professional communications

Customer Service Representative

Sutherland Global Services - Davao City

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03/2014 - 01/2016 10/2012 - 10/2016 12/2016 - Current Addressed customers inquires quickly and accurately. Built rapport with customers through courteous and professional communications.

Processed and issued AT&T product orders and service upgrades for customers.

Assisted customers with product-related questions, feedback and complaints through directing them to technical department. Disputed charges for outages and other billing concerns Local Store Marketing

McDonald's - Bahrain

Greeted customers with a warm and friendly welcome when entering the establishment.

Assisted crews on assembling customer orders especially large orders

Monitored store/ restaurant's ambiance, POP's and cleanliness to ensure the safety of team members and visitors.

Conducted store activities like hosting birthday parties, school visits, store tours and lunch rush to increase restaurants sales and profit

Maintained outstanding customer satisfaction levels by ensuring customer service with a smile and going the extra mile to attend to customer requirements.

Submitted month end reports

Local Store Marketing

McDonald's - Cagayan de Oro CIty, Philippines

Greeted customers with a warm and friendly welcome when entering the establishment.

Assisted crews on assembling customer orders especially large orders

Monitored store/ restaurant's ambiance, POP's and cleanliness to ensure the safety of team members and visitors

Conducted store activities like hosting birthday parties, school visits, store tours and lunch rush to increase restaurants sales and profit.

Observed competitors weakness and strengths to analyze sales differences

Maintained outstanding customer satisfaction levels by ensuring customer service with a smile and going the extra mile to attend to customer requirements.

Submitted month end reports

Service Crew

McDOnald's - Cagayan de Oro, Philippines

Greeted customers with a warm and friendly welcome when entering the establishment.

Took and prepared food orders accurately

Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food. Sanitized hands every 30 minutes

Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.

Kept work stations clean and tidy, especially to ensure the safety of team members and visitors.

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03/2000 - 03/2004 03/2004 - 02/2006 07/2006 - 07/2008 10/2011 - 04/2012 Helped co-crews on their tasks once available

EDUCATION

2006

Bachelor in Elementary Education (BEED)

Lourdes College - Cagayan de Oro City, Phillipines

• Bachelor in Elementary Education Graduate

• With Loyalty Award

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Contact this candidate