Data Entry Customer Service

Pam Larkins

Cell: 445-***-****

Email: *********@*******.*******.***

EDUCATION

Capella University, Minneapolis, Minnesota

July 2023

Master's Degree, Business

La Salle University, Philadelphia, PA

May 2015

Bachelor of Business in Accounting

PROFESSIONAL EXPERIENCE

February 2020 - Current

Audacy Operations

Collections Specialist/ Billing Analyst/ Vendor Supplier Specialist/ Cash Application Specialist

• Coordinate with other departments to ensure all sales and orders are accurately billed for

• Set up clients for billing

• Handle all vendor supplier forms and registrations

• Manage the order to cash process from the beginning to the end

• Issue Invoices and upload them

• Ensure balance Sheet is correct

• Monitor Account receivable transactions

• Post cash transactions – lockbox, wires, ACH

Fedex June 2021 to July 2023

Operations Admin

• QA

• Overseeing day to day operations

• Manage Inventory

• Ensure All shipments are delivered on time

• Ensure accuracy of data entry into the system for tracking packages and shipments

• loading and unloading of trucks, verifying package counts and weights

• Coordinate with other departments to ensure smooth flow of operations

• Coordinate with other departments to ensure smooth flow of operations

• Receiving, storing, and distributing materials, tools, equipment, and products within the warehouse.

• Packaging orders to be shipped out.

• Operating a forklift and other machinery for lifting and transporting materials. Dietz and Watson February 2018 to February 2020

Account Receivable Specialist

• Posts customer payments by recording cash, checks, and credit card transactions

• Posts revenues by verifying and entering transactions form lock box and local deposits

• Contacted clients on delinquent accounts and obtained payments

• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers

• Prepare and analyze AR reports

• Communicate with sales and external clients to resolve all aging issues

• Identify ways we can improve the process in making things easier and more efficient UPS Horsham, PA January 2018 to February 2021

Package Handler

• Lift and slide packages onto conveyer for delivery, loaded packages onto truck for delivery.

• Labeled, scanned and weighed packages, unloaded and sorted incoming packages.

• loading and unloading of trucks, verifying package counts and weights Pepboys, Philadelphia, PA August 2017 to January 2018 Consumer Credit/Accounts Receivable Representative (Temporary through firstPRO)

• Responsible for daily research and resolution of credit and debit card transaction exceptions

• Handled timely issuance of refunds for erroneous billings

• Responsible for all New Store Setups including obtaining merchant IDs from all providers

• Interacted with managers at each store location and confirmed transactions were correct

• Handled reconciliations and prepared reports for management for each store location Material Handling Supply, Pennsauken, NJ July 2016 to July 2017 A/R Specialist/Service Coordinator

• Managed, monitored and reported employee weekly time sheet

• Coordinated and improved all field activities for the organization

• Managed the effects of checks and balances to identify inconsistencies Burlington Coat Factory, Edgewater Park, NJ 12/15- 07/16 Warehouse Associate

• Safely, accurately filled and packed orders for distribution

• Verify the quantity and description of materials received by checking merchandise against the packing list

• Performed inventory audits

SDI Philadelphia, PA 06/15 – 09/15

Collections Specialist

• Review and monitor assigned accounts and all collection reports

• Resolves client-billing problems and rescues accounts receivable delinquency

• Identify issues attributing to account delinquency and discuss them with management

• Make outbound collection calls in a professional manner while keeping and improving customer relations Voice Systems Engineering Philadelphia, PA 03/13-08/14 Call Center Representative

• Answered inquiries by clarifying desired information; researched, located, and provided information.

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Fresh & Easy Market, 11/07 – 10/11

Manager

• Ensured maximum efficiency at all times by maintaining the highest standards of company specifications and managed shift operations and productivity.

• Provided training and motivated team members using recognition, positive feedback, and other rewards with appropriate discretion in a continuous improvement environment.

• Responsible to follow the highest level of all health and safety standards and enforce use of PPE’s, GMP’s and SSOP’s. Overall Experience:

10+ Years Customer Service, 4 Years Management Experience, 10+ Years Warehouse Experience, 3 Years AR Experience, 1 year AP Experience, 2+ Billing Experience, 1 Year QA Experience SOFTWARE

Microsoft Office (Vlookups & Pivot Tables in Excel), SAP, Oracle, AS400, Wide Orbit, Sales Force, ADP, Cloud Automation Certificates

Agile Scrum Master, Lean Management

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